The fabric softner isn't draining during cycle but the bleach and detergent do just fine. I took out drawer and cleaned the dispenser but still won't empty. Help!

I'm having almost the same problem - the bleach & softener both will NOT dispense, but (LUCKILY) the detergent does dispense on mine, for now.

In order to get the solutions (bleach, softener, detergent) to go into the washer, the water needs to pour through the dispenser somehow. Dry means NOT working (mothmanmeg).

I need help, too!! We tried taking the drawer out & cleaning, no luck.

Hi
This is a result of the siphoning action and is part of the normal operation of the washer. Water
may be removed by removing the dispenser drawer and draining
water into the empty drum or sink.

Outside
• When washing is completed, wipe top and sides of washer with a damp cloth. Turn water
faucets off to prevent pressure build-up in the hoses.
• As needed, clean the cabinet with mild soap and water. Never use harsh, gritty or
abrasive cleansers. If door or console becomes stained, clean with diluted chlorine bleach
[1/2 cup (120 ml) in 1 quart (.95 L) water]. Rinse several times with clear water.
• Remove glue residue from tape or labels with a mixture of warm water and mild detergent.
Or, touch residue with the sticky side of the tape or label.
• Before moving the washer, place a strip of cardboard or thin fiberboard under the front
leveling legs to prevent floor damage.
Cleaning the Dispenser Drawer Area
Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed
once or twice a month.
• Remove the drawer by pulling the drawer out until it stops. (Figure 1)
• Reach back into the left rear corner of the drawer cavity and press down firmly on the lock
tab (left rear portion of the drawer). Pull out the drawer. (Figure 2)
• Remove the insert from the bleach and fabric softener compartments. (Figure 3)
• Rinse the drawer and inserts with hot tap water to remove traces of accumulated powders
and liquids. Large amounts of fabric softener residue may indicate improper dilution or
more frequent cleaning is required.
• To clean the drawer opening, use a small brush to clean the recess. Remove all residue
from the upper and lower parts of the recess. (Figure 4)
• Replace the insert pressing the "X" to lock it in place. Return the dispenser drawer.
Inside
• Remove items from the washer as soon as the cycle ends. Excess wrinkling, color transfer,
and odors may develop in items left in the washer.
• Before cleaning the washer interior, unplug the electrical power cord to avoid electrical
shock hazards.
• Dry around the washer door opening, flexible gasket, and door glass. These areas should
always be clean to ensure a water tight seal.
• When extremely soiled items have been washed, a dirty residue may remain on the drum.
Remove this by wiping the drum with a nonabrasive household cleanser. Rinse thoroughly
with water.
• Periodically, wipe dry the bottom of the flexible gasket to remove lint and other debris.
• The plastic drum vanes may become stained from fabric dye. Clean these parts with a
nonabrasive household cleanser. This prevents dye transfer to future loads.

try this out for more ref check the operations mannual page 7

Clean the dispenser drawer if water is introduced into the fabric softener cavity but does not dispense. Pull the dispenser drawer out until it stops and push down the release tab marked "PUSH" and then pull the dispenser out completely.

Lift the dispenser drawer cover and clean the tubes both in the dispenser drawer and the cover.

Turn the drawer over then release the conveyor from the tabs and lift it off. Clean the conveyor and the drawer thoroughly.

Snap the conveyor into the tabs back into position and then reinstall the dispenser cover making sure the tubes are properly seated.

Slide the dispenser drawer back into the drawer opening while pushing down the part marked "PUSH".

Let us know if the fabric softener dispenser still does not dispense while both the detergent and bleach dispensers dispense.

hi friend,
step 1
Pull the dispenser drawer out until it stops.

Step 2 Reach into back right corner of the drawer opening and press the lock tab to release the drawer. Pull the drawer fully out of the washer.

Step 3 Lift the fabric softener dispenser cup out of the drawer.

Step 4 Run the fabric softener dispenser cup under warm water while rubbing it with a soft cloth or sponge.

Step 5 Place the cup back in the drawer and slide it back into the washer.

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• You can also remove and clean the prewash, detergent and bleach detergent cups by following Steps 1 through 5.

hope this helps u
please rate me.....................
thank u for using fixya
regards
sivaranjini

I have the same problem and sometimes water stays in the detergent tray as well. I don't have a solution other than to remove the whole tray and drain in the sink after each cycle.

hi, nikoltheis! i'm not sure if we have exactly the same model, but it should be pretty close. here's what my user's manual says:

Detergent and fabric softner may build up in the dispenser drawer. Residue should be removed once or twice a month

- Remove the drawer by first sliding the safety latch to the right, then pulling the drawer out until it stops.

- Reach back into the left rear corner or the drawer cavity and press down firmly on the lock tab (left rear portion of the drawer). Pull out the drawer.

- Remove the insert from the bleach and fabric softner compartments.

- Rinse the drawer and inserts with hot tap water to remove traces of accumulated powders and liquids. Large amounts of fabric softner residue may indicate improper dilution or that more frequent cleaning is required.

- To clean the drawer opening (the empty area left behind when you remove the drawer) use a small brush to clean the recess. Remove all the residue from the upper and lower parts of the recess. (The picture shows this being done with a tooth brush.)

- Replace the insert pressing "X" to lock it in place. Return the dispenser drawer.

Good luck!

I had a similar problem, but mine was with the detergent side. I removed the top of the washer and had to clean the dial that advances to let the cyle of dispensing continue. It worked, but now the machine shakes and I am told is 'unbalanced'

Is water left in the dispenser at the end of the cycle?
About two tablespoons of water remaining in the dispenser compartment at the end of the cycle is normal. At the end of the wash cycle, fresh water automatically cleans the dispenser. Check that the cycle is complete before opening the dispenser drawer.
Is the dispenser drawer clogged?
A clogged dispenser can block the flow of water through the dispenser and cause water to leak out. Manually remove the dispenser, and clean any leftover detergent or additives that could clog the flow of water through the dispenser. Also, check that the detergent drawer is always completely closed during the cycle. If the drawer is not closed completely, water can leak out onto the floor.
Are the additives dispensing too early?
Here are a few things that can cause the additives (detergent, fabric softener or liquid chlorine bleach) to dispense early:

• Check that the dispenser is not overfilled. Do not fill past the MAX fill lines on the dispenser. Overfilling can cause early dispensing of liquid chlorine bleach and/or fabric softener.
• Check that the detergent separator is in the correct position. For liquid detergent, the separator should be in the front position. For powdered detergent, the separator should be in the rear position. If the separator is in the rear position while you are using liquid detergent, it will dispense immediately, which is not how it is designed to work.
• Use powdered HE detergent when using the DELAY WASH option. Liquid detergent may dispense prior to the start of wash.

Are the additives dispensing too late?
The additives will not dispense until the proper time if the DELAY WASH option is selected.

I've had this same problem and solved it by removing the detergent/bleach/softener dispenser drawer from the machine and seriously cleaning out all of the "gunk" from the drawer and from inside the drawer area on washer. Sometimes I have had to repeat the cleaning and then the fabric softener begins dispensing again. I have model # 417.43042200 but it may work on all the Kenmore front loading washers.

hi there remove the soap drawer then remove the cover over the softener compartment you will more than likely find a blockage in the cover siphon or the down tube on the drawer