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Each of your profiles can be set to different ring tones and different volumes, so whatever profile you have your phone set to, make sure you have it on a ring tone you can hear, and make sure the volume is turned up. Let me know if this doesn't work.
First, setup a custom Sound Profile with your own setting, name it anything you want, such as: "Mine!" Make the profile active and test it by calling yourself from a landline. All of the *very* simple instructions for setting up a custom "Sound Profile" are on support.blackberry.com - just search for model 9630 User Guide. - Very simple, only takes a few minutes to step-through the instructions. P.S. WHILE the Power is on.........Take the battery out for a few seconds and put it back in. This performs a Soft-Reset on the phone and does not delete or erase anything.
Some of the ringtones in the Bold don't seem to be suited for "loud" profiles.
Try to edit your settings for the ringtone, making sure you pay attention to the correct settings.
To edit your ring settings
-go to your "profiles" screen
-roll the ball to the bottom and select "advanced"
-highlight the profile you want to edit
-use your BB button to select "edit"
-choose the "phone" application
-choose the setting you would like to edit (in holster or out of holster)
-choose your volume setting from here.
This should solve your problem