Question about Sony Handycam DCR-TRV280 Digital Camcorder

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Reinsert cassette message

Even after removing the cassette and reinserting it, the message "reinsert cassette" pops up on the screen. Repeated removal and reinsertion fails to fix the problem.

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Believe it or not, after having the same problem "re-insert cassette" and "reattach power source", and after talking to Sony and them telling me it would be $111.00 to repair, I hit mine with the palm of my hand twice on each side and twice on the back by the battery and it actually worked--haha Go Figure!!

Posted on Dec 28, 2009

  • chaddy Jul 05, 2013

    thanks that worked haha

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Posted on Jan 02, 2017

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1 Answer

Fax machine keeps saying insert paper cassette correctly what does that mean


The message means the paper cassette is not latched in the correct position. You will have to remove it an reinsert it and may even fiddle around with it to get it to latch correctly.

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The screen keeps saying reinsert cassette and I reinsert the cassette and it says it again. I tried a new cassette and same thing.


Take it to the repair service. I am really suspect who's still use a reinsert cassette so today,Refer to old Sony DCR-TRV285E Accessory ,and I didn't know a Sony DCR-TRV285E Digital-8 Digital Camcorder model ,please say clear and correct !

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"Remove the cassette"


I only got the problem when the tape was bad. Usually the ribbon got folded, or was very wrinkly looking. Eventually I found out the drive was bad, and had to have it replaced.

May 08, 2010 | Canon XL1S Mini DV Digital Camcorder

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Reinsert cassette - After inserting a cassette the on screen message reads as follows "reinsert cassette" a further message C:31:23


when ever to get this kind of message just try to fwd the tape mannualy, or just make sure tht when u are rew. the tape dont rewind tht completely....

Jan 04, 2010 | Sony DCR-TRV285E Digital-8 Digital...

1 Answer

Reinsert Cassette Error


Hi, I had the same problem. When I inserted the new (or old ) cassette, it was showing me the same simbol as you are describing here.... The one thing to do here is to let it check in some CamcorderReparingCentre. After I let it to repare it they told me that there was some kind of engine broken , I paid £60 for reparing but my camcorder is working again,properly like before...

Apr 18, 2009 | Sony DCR-TRV285E Digital-8 Digital...

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ERROR MESSAGE C 31:23


The error code is part of a self diagnosis feature of your cam. This particular code refers to something being wrong which you can fix yourself. The steps you should take, involve removing tape, and reinserting. removing power adapter plug and reinserting, remove battery pack and reinsert...
power down before each step, and power up again to check working status. The result of these checks should allow you to narrow down the problem.

You may have to look at trying a new battery, or replacing the cassette, or replacing power cord, or you just had not properly hooked something up, or the cassette wasn't properly seated.

These codes and their meaning can be found in your user guide, or manual. Good Luck!

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Reinsert the cassette


I had the same problem and had to leave my camera in for service twice, although I am not using it that much. In the end, they told me they had to change the "head" which cost me about 100euros. If it happens again, I think I will throw the camera in the bin!

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Problem with SONY DCR-HC90E


Reinsert cassette message comes when mechanism doesnt load cassette properly. If this error message comes again n again, means mechanism has some problem and unable to do task.

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Reinsert cassette


Turn the unit off and hit the back of the camera twice near the battery compartment with the palm of your hand. Sounds crazy but it worked with my camcorder Sony DCR-TRV480. Problem started when I used 8MM Head Cleaner. I think the roller got stuck inside camcorder. The trouble code came up C:31:22. Hope this helps.

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