Question about New Bright 384 Holiday Express Animated Electric Train Set

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I have a new bright animated holiday train from a garage sale and I think I am missing a power cord

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You should have a 3 pieces to provide power....

1. A track connector box. Looks like a "T". It slips under the track to make the track power connection. The transformer plugs into it (2 pin Molex type connector) and the command console (has an RJ11 telephone jack type connector on it)

2. A large square transformer. One end plugs into the wall and the other into the track connetor box.

3. The Command Console. Has the on/off button, forward, reverse, mute, sounds and speed contol on it .. has a connector that looks like a telephone plug.

Unfortunately... DO NOT look to New Bright for missing or non working parts. New Bright does not offer repair or replacement parts for thier products. :-( ....

Posted on Dec 15, 2009

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Posted on Jan 02, 2017

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Check the connection from the transformer to the track, and that all the track is well connected. Make sure nothing is touching both tracks, shorting them out.

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Yes, additional track is available from several places, such as Hobbylinc.com, and TowerHobbies.com. At this time, just after Christmas, they are out of stock, however. Walthers.com has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.

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The battery pack is in the coal tender. The top of the tender lifts off pretty simply. It requires six C batteries. You connect the tender to the locomotive via a power cord, which should be obvious. If it's not, perhaps the cord has been severed.

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I would contact New Bright about a replacement or take it back to the store where you bought and select something other than New Bright products.

http://www.newbright.com/

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http://www.newbright.com/

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They have a 60 day replacement warranty, but after that, you are on your own.

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Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.

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