Question about Xerox Phaser 8550/DT Thermal Printer
Xerox 8550DP error message FYI "front panel data path failure
(16.4)". Called Xerox tech support, they are sending me a new front panel even though my printer is well out of warranty
Even if your printer's front control panel display has not gone bad yet, it could only be a matter of time.
If your printer has never had its control panel display replaced, you can get a free replacement from Xerox, even if the printer is out of warranty. Just call 877-571-7765 with the serial number of your printer.
I think this is due to a known defect from the factory for many of these panels having a bad soder weld which eventually causes issues with the panel, even if not apparent at first. That was the case I had. Just one day out of the blue my panel went blank, some days its lit with no display others the display is upside down or reading gibberish other times it seems to work fine. I tried looking for a bad soder myself but couldn't find it then later found out there was a soder issue via another post on this site and they will replace this panel free of charge.
Posted on Jul 22, 2010
The front panel seems to have an endless warranty, There was a defect with the control panel. That is why you are getting one under warranty.
Posted on Dec 13, 2009
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Posted on Jan 02, 2017
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