Question about T-Mobile Sidekick® 3 Cellular Phone

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Sidekick 3 when my sidekick 3 turns on it shows a screen that says " SYSTEM CRASH @10007F54" can anyone help me?

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  • 2 more comments 
  • s3xylat1nA Jan 20, 2008

    can you tell me the instructions to do the hard reset?

  • Oberkythin Apr 08, 2008

    Does anyone know the actual meaning of this code?

  • italiang Jan 15, 2009

    need to reset fone just got it from friend and dont noe username password

  • hbantleezy Apr 08, 2009

    i cant im anyone in aim it wont let me do anythin and everything else works if u kno wat it is can u plz hit me up asap hbantleezy@tmail.com

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Emulating a Hard Reset
The Sidekick 3 now will commit memory-resident DataStores to flash memory when the device is powered down or rebooted normally. This greatly reduces the incidence of "hard reset" resyncing of the device which enhances user experience, however it makes it more difficult for developers to test this functionality on the device. You can simulate a hard reset on the device two ways: 1) Yank the battery out of the device without shutting it down. This will force a hard reset of the device, but it's not recommended as this can also potentially corrupt files on the miniSD card if they're being written when this happens. 2) (recommended) Follow the steps below to clear the datastores off and simulate a hard reset:
- Reboot the device by pressing @+1+0
- IMMEDIATELY press and hold the 'R' key on the keyboard. Continue to hold the 'R' key down
- The device will reboot, and when the initial boot screen (the 4 face buttons animation shows) displays, the screen will clear and the device will reboot again.
- Let go of the 'R' key at this point, and the device will reboot with no datastores, and force a resync.

Posted on Jan 27, 2008

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I had this problem after paying to replace the screen (unrelated) further dismanteling of the phone revealed significant water damage to the power port. The code you recieve "SYSTEM CRASH @ 10007f54:
EVT1 and earlier devices are not supported" seems to refer to a short in the last circuit in the power port and the the ones that precede it. T-mobile techs and every one else will tell you that it is likely a software problem but i would guess otherwise. The intermittancy of the problem experienced by some people, and the seeming ineffectiveness of hard and soft resets for others would lead me to think that the problem is mechanical sic.
My phone was heavily corroded. I suspect that if it was not so far gone it could have been fixed. If you dare, (and you have reached the end of your rope) i would recomend stripping your phone down to the circuit board (carefully) and looking for corrosion at the power port.

Posted on May 23, 2008

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HOW TO DO A MASTER RESET ON A SIDEKICK 3
NOTE: Performing this will restore your device back to factory defaults, meaning you'll loose everything on your sidekick!


1. Remove the battery and the SIM card from the device.
2. Flip the sidekick open; press and hold the letter 'r' on the keypad.
3. While holding the letter 'r', place the battery back in the device. DO NOT INSERT THE SIM CARD YET.
4. The sidekick will restart itself twice. Please make sure not to let the letter 'r' go until it has fully rebooted.
5. Once it has fully rebooted, remove the battery, re-insert the SIM card and battery and power up the device.
6. Once the device has fully rebooted, all prior information should be erased from the device and it should be restored back to the default factory settings.

Posted on Apr 12, 2008

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If it is not working at all, you can try doing a hard reset.

with the unit powered on, remove the battery. This will cause a hard reset. If it doesn't fix it, try a few times more.

Good Luck

Posted on Jan 20, 2008

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1 Answer

I turned the phone on and there is nothing on the display. I can hear sounds but nothing shows up on the display. No menu...nothing...just a blank screen. This is on a Sidekick 3.


IF you sidekick 3 screen is blank then the lcd needs to be replaced. Replacing the Sidekick 3 LCD screen is pretty easy and cost about 25 dollars if you buy it from ebay.

Here is a guide for it Sidekick 3 LCD Flip Screen Replacement

and here is a link to the screens

Buy a replacement Sidekick 3 LCD screen.

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check t-mobile support for firmware update.

If you can't get one from tmobile support you will most likely have to send this one in for service.

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Yeah, more than likely the lcd cable connection is loose. That is what the white screen usually indicates.

It is fairly easy to take a apart and reseat.

Follow the guide at the link below

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My sidekicks screen will not turn on. i droped it, looked at it the screen looked like the channel with all the colors on the t.v. and know it will turn on, but it will not show anything on the screen ....


My friend did the same thing to her phone. The screen is going to be black. She can text, but without seeing what shes writing or hardly what anyone else is writing to her. I'm not a mechanic or anything, I would just get a new phone. Or maybe someone else can help you. Try searching on google or ask.com.

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Sidekick 3: System crash and big X, won't start up


HOW TO DO A MASTER RESET ON A SIDEKICK 3 NOTE: Performing this will restore your device back to factory defaults, meaning you'll loose everything on your sidekick!
1. Remove the battery and the SIM card from the device. 2. Flip the sidekick open; press and hold the letter 'r' on the keypad. 3. While holding the letter 'r', place the battery back in the device. DO NOT INSERT THE SIM CARD YET. 4. The sidekick will restart itself twice. Please make sure not to let the letter 'r' go until it has fully rebooted. 5. Once it has fully rebooted, remove the battery, re-insert the SIM card and battery and power up the device. 6. Once the device has fully rebooted, all prior information should be erased from the device and it should be restored back to the default factory settings.

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1 Answer

Broken LCD screen 2008 sidekick!!


If you have your warrenty, take your phone to tmobile and they will fix it for you free.

Dec 23, 2008 | T-Mobile Sidekick® 3 Cellular Phone

2 Answers

Sidekick 3


when my sidekick 3 turns on it shows a screen that says " SYSTEM CRASH @10007F54" can anyone help me?

Jul 05, 2008 | T-Mobile Sidekick® 3 Cellular Phone

1 Answer

Sidekick 3 wont turn on


I did the same thing with my phone. You have to replace the screen. It has been damaged.

May 14, 2008 | T-Mobile Sidekick® 3 Cellular Phone

5 Answers

Sidekick 3 system crash


ok the exacct same thing happened to my phone... what i did was i kept taking out the battery, and seeing if my phone would work. there r few things that can happen everytime you take out the battery aand put it back in:
-it will show the menu button (the bottom left button on your phone) in black and white
-itll show the red x again
-the backlight might or might not turn on
-itll start up and work normally
these things will happen everytime u restart ur phone affterwards, and, usually, ur phone, even if it starts up, will go really slowly and eventually freeze, forcing u to repeaat the battery cycle.

after a while, it became worse, but, after fdoing thte battery thing over and over, it finally started up, and took me to a reboot screen, where it showed me a tiny clip art pic of a sidekick with a =P face that was broken. then it showed me the reboot screen, asking me if it wanted me to reboot, and, afercliking yes, it starteed working again

Feb 22, 2008 | T-Mobile Sidekick® 3 Cellular Phone

1 Answer

Sidekick 3 has big red X on screen


You can try hard reset to see if that will clear it. With the unit powered on, pull the battery out.

Jan 13, 2008 | T-Mobile Sidekick® 3 Cellular Phone

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