Question about Maytag Neptune Washer

1 Answer

Washer won't spin

Wont spin . Had to replace control panel and wax motor on our recently aquired MAH4000AWW After running a cycle without clothes and seeing the washer running again we added clothes and ran a load and it didn't spin. we also replaced the spin switch.

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  • Giz_mo98 Jan 04, 2010

    should i be able to hand turn the agitator? My washer will not spin.

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  • Expert
  • 154 Answers

You need to check this part of you machine:

Test the lid switch
Test the timer control
Test the centrifugal switch
Test the water level switch
Inspect the motor coupler
Inspect the drive belt(belt drive only)
Inspect under the washer for soot (clutch)
Test the motor
Inspect the pulley
Test the transmission

Check this parts this are the some cause to not spinning.

Posted on Dec 10, 2009

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Posted on Jan 02, 2017

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1 Answer

Neptune Washing Machine (MLE200AWW) spins but water is not pumped all the way out. I can hear it slosh in the drum if I spin the drum manually.


Hi, the sloshing sound is normal because of the balance ring which has liquid in it...

I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board. When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

? Unplug machine

? Remove the (2) screws holding center panel and remove panel

? Remove the (1) center screw holding the top panel located inside compartment above washer

? Remove the top panel to expose the door latch assembly

I hope this helps you.

Apr 25, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

Tip

Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My maytag MLE2000AYW will not lock, how hard is it to replace or fix?


I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

  • Unplug machine
  • Remove the (2) screws holding center panel and remove panel
  • Remove the (1) center screw holding the top panel located inside compartment above washer
  • Remove the top panel to expose the door latch assembly

    I hope this helps you.

Mar 27, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

1 Answer

Matag neptune front load washer MAH4000AWW tumbles but won't spin dry. I tried it with and without clothes in the wash.


Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!

Jan 22, 2010 | Washing Machines

2 Answers

Clothes are sooaking wet when cycle finishes and they smell bad


The wetness is due to the spin cycle either not working properly or not being allowed to finish. For the smell, with the washer empty, run a cycle on hot/whites with bleach only, after the first cycle drains, open the washer and add more bleach directly into the washer.

Apr 20, 2009 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

Strange growling sounds on rinse and spin cycle


I would check the motor control board located near the floor on the right side for burnt components. The motor is a 3 phase unit and if one of the phases are working the motor will growl and won't be able to supply the proper torque.

See www.neptunehelp.com for disassembly photos and for more info on the faulty door latch wax motor.

Jan 10, 2009 | Maytag Neptune MAH5500B Front Load Washer

3 Answers

Maytag Neptune MAH4000AWW washer door will not unlock


no, the board and wax motor is one possible problem but more likely youll need the motor kit with spped control. even more expesive but prove to be a big problem with this washer

Nov 18, 2007 | Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft....

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