I have checked the refresh rate through the vga port using a CRT, and it is set to 60 Hertz. The Samsung manual has a self test that uplugs the monitor from the computer to see if a test screen displays indicating that there is a problem with the cord. The monitor is still blank so that would seem to indicate that the LCD is broken. Is there any other thing I can check before returning this to the manufacturer? I purchased this through Newegg with their extended warranty. I'm still within the manufacturer's three year warranty, will they opt to repair or the replace the LCD and how long will the whole process take. Thanks for all your help.
Wardysbiz, I should think SAMSUNG would ship you a replacement unit. It might be what is called a REFURBISHED unit of same model.
In future try not to use the word BROKEN. I thought an elephant stepped on it, or it fell from a great height. Try "nonfunctional" or "inoperative", "has failed" , "never worked" "out of box failure" "Dead on arrival unit" Also contact NEWEGG and ask lots of questions about quality and reliabilty of lcd monitors. Find Your sales receipt or card statement to prove pop. Don't let them off the hook!! I would think turn-around process to be about 14-20 days. 12fixlouie
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