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Canon ir1023 error

Canon ir1023 won't scan to email, gives a result NG 0801 or 0802. It is on a network, can print to it, can browse to it with remote interface. Can't find what does the 0801 or 0802 means?

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SOURCE: Canon LIDE 500F scanner does not scan - returns error message about releasing lock switch, detaching interface cable and reconnecting

Check the lock switch and make sure it is unlocked. I think the lock switch is on the bottom...or it may be under the lid near one of the hinges. Flip it back and forth and leave it in the unlocked position.

If this doesn't work, then it will most likely need service. Contact Canon Tech Support.

Posted on May 09, 2008

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SOURCE: Canon LIDE 500F scanner does not scan - returns error message about releasing lock switch, detaching interface cable and reconnecting

I had the exact same problem with another scanner (LiDE 80) after years of use. It stopped being able to calibrate itself so I couldn't use it on computers where it had never been installed on before (since on freshly installed computers, the driver requires calibration to be carried out at least once).

Hopefully my solution will work on the 500F, albeit with some modifications you'll have to figure out yourself. :P

What I did was open it up, the two strips of plastic to the left and right of the platen can be used to remove the glass surface:
1. release the oval catch at the front of each strip by prying them upwards.
2. slide the glass towards the front of the scanner a bit till a gap appears between the end of each strip and the back of the scanner.
3. pry a bit of the back of both strips upwards and keep them away from the glass so they won't stopped by the back of the scanner.
4. slide the glass all the way to the back, you should be able to remove the glass since the two plastic strips aren't blocked anymore.

The reason the scanner fails to calibrate is because it tries looking for the black/white strip hidden between the plastic case and glass panel at the front but fails. There are three possible reasons:

1. Dirty glass panel/damaged black/white strip
2. Covered/dirty CIS module
3. Loose drive belt

Mine was a combination of the first three. A little washing and thorough drying of the glass panel and black/white strip and careful wiping of the imaging element and led strips (the black bar is the imaging element and the white bar is the led strips) fixed the problem.

I didn't have a loose drive belt, so I didn't look into fixing that, but I see a spring loaded catch holding the drive belt tension; if you have a loose belt, it may be worth it looking into that.

A tip of advice: If somehow, after reassembling your scanner after tinkering with it it still refuses to calibrate, you can do a dirty workaround by doing the calibration with the scanner disassembled and placing the black/white strip manually above the CIS module at the front, making sure to hold it steady. Your images will look a bit muted, but at least it works! (I did this step before I reassembled the scanner just in case it wasn't fixed, but thankfully its working now!)

Posted on Jun 29, 2010

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Bizhub C652 has horizontal lines.

its important to find out whether the \'lines\' are in scan direction/ or only through Radf or only from scan glass,

if the lines are only showing when documents are fed throught the Radf, then the problem lies with the document scan plate( left of the main glass platen (about 2" in width)) or with the scan plate blade cleaner

if the lines ONLY appear when copying from the Glass then the issue lies within the optics (probably nothing more than a clean will be needed)

another question would be to ask if the lines are solid (black line overprinting image) or if they are \'missing\' lines where the image has failed to copy, sometimes it can be hard to work out which side the fault lies,so try shaded greys as a copy original .

if the scan lines are appearing on both Radf and Glassplatten ,mode then the issue may be dirty optics/ccd sensor or it could e an indication of the ccd failing or image control pwb in error while interpreting the image file.

what to do

1) place a grey sheet of paper in the Radf and have the copier photocopy both sides of the original and print to single sided sheets ( so the printer turns the original over to complete the task)

observe the result.

2) have the copier photocopy directly from the platten glass- single sided.

observe the result.

ckeck to see if the error has appeared on both sets of prints ,

if the error has only appeared in the first set of prints then the issue may be a tiny DOT on the slit glass (left of platten) - a dot on this glass will indeed appear as a Line as the original is scanned across the glass.

hhope thhis helps

Feb 19, 2014 | Konica Minolta Bizhub C652 Color&b/w...

1 Answer

How do I scan a document to send in an e-mail with my canon pixma 410 printer

Lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common. Open up your new email type in the adress then you should see attachment depending on which email you are using select attachment then a browse window will open navigate to your document / attachment select it you might have to wait a few seconds for it to load as an attachment then click send.

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The driver is trying to open your chosen 'image edit' (application) software (MS Paint, PhotoShop, Panintshop Pro or whatever), BUT you have uninstalled it, moved it or not chosen one ....

Go into the Control Panel, Scanners & Cameras, choose the LIDE scan driver right click for 'properties', Events tab, Select an Event pull down = 'scan start button' (or whatever) and select (browse to) your image edit package ..

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Scanning high resolution(600dpi). and reduce size 300dpi and compress image (image editing program format jpg.)

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I site requires that i use a finger print scanner. I have installed the You are you 4500 fingerprint scanner to my system, it worked previously, until a virus made me to reload the comp....

HTML clipboard 1. This kind of problem happens when you re-formatted your computer
2. You just install your scanner this year

3. You did not have biometric license installed on your computer, this license makes your scanner authenticated over the internet when you are visiting jamb website, if you are in Nigeria. It also comes with Jamb Biometrics Capture Software, .Net Framework, Java Framework and other software that will make your experience very simple after installing.
4. If, you have the license, then you did not supply the 16 digit security code for the scanner.

The way you out, you need BIOMETRIC LICENSE, if you are operating JAMB BUSINESS.

Hope this help you, if you need more clarification you can email me on biometricmasters2000-jamb at or phone me on 08132829820

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My dr-x10c scanner gives an P007 error code i have tried cleaning the rollers but the error stills keeps coming back. do you think that it's time ireplace mty exchange roller kit???

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Search the forums on Vonage's website, lots of people have your problem, me included.

First, make sure you are using only a two wire phone cord to connect the fax to the adapter

Second, turn set Compatibility to "Basic (for VoIP)" under the initial setup menu.

This "should" help, but the different phone adapters respond differently to faxing.

Dr. Bones

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    Click the Browse button.
  3. Browse to a folder, such as C:\Temp, and then click OK.
  4. Click OK again to exit the Settings window.
  5. Try scanning again.

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