Hi there, my tomtom go 910 has two faults, not sure if they are related, the screen light not working and its hard to see the screen with no screen light and secondly the internal battery doesnt seem to hold any charge, thank you
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Hi, If you have a backup of the files ( either on your SD card or on some models like the 910 , the internal hard drive ) you can try formatting the media then copying the backup files over onto it. It's likely that files / data is corrupted on the SD card / hard drive and that is why your tomtom freezes. Anyone reading this , Backup your TomTom SD card or its hardrive to your PC , do it now as it can save a lot of pain later. if you don't have a backup already , try and make one now . it's also possible your SD card has become faulty but if you can get the files off it onto your PC then you have a chance of copying them over to a good card in order to cure your problem . If it's not a fault with the SD card then at least you have a copy of the files , meaning you can't make things any worse than they already are. Good luck.
Either faulty / corrupted files on the hard drive or a faulty hard drive ( not uncommon ) is causing this problem. Effectivley causing the TomTom to lock up as it cannot procede . In order for a tomtom to turn off normally , it needs to have fully loaded up normally. Your tomtom isn't loading up properly , hence the problem. If you have a backup of the tomtom hard drive ? ( I hope you backed up the files to your PC ) then you can try formatting the tomtom hard drive and copying the files back to it from your PC .
I have seen the green screen problem a few times before and this was caused by corrupted data / software or an error in booting up.
If you can't turn any TomTom off then perform a reset by inserting a paper clip into the rest hole and give 1 short press of the reset button ( it's a tactile switch so you should feel it click ) then try switching the TomTom on again the normal way. ( reset buttons are normally found through a small hole underneath the TomTom ).
If the TomTom does switch on but continues as before with the loading up problem , then it's best to format and reload all files from your backup copy.
A RED CROSS indicated a loading fault / corrupted files / incomplete files / corrupted or damaged media . ( media , meaning SD card or hard-drive )
Get a RMA by TomTom by callinging them directly (see on TomToms webpage)
I've solved by shipping my unit to Neaderland with UPS at no cost, they replaced the motherboard (not the display, this just remained the same!)
I've received the repaired 910 after 5 days and I've spent no one cent! And I've got also the battery, AC power supply and software replacement! Other problems of the software are still present: the unit won't cange colors by night-light changes (only one time after a reset...), tryes to connect to phantom computers, after a power on it get off and then on if connected on the car support,...
The 910 is a crazy device, not stable at all. I think I'll change it with the new model Go930T
Ciao (sorry for my bat english)