Question about GE Spacemaker JVM1640SJ Microwave Oven

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I own a GE over the range microwave, model #HVM1540DN1BB The touch panel doesn't work at all. I can't even set the clock. I even umplugged it for a couple of DAYS, and still nothing. I called GE, and they were of no help. I've only had the microwave for 13 months. Any thoughts? Thanks!

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This model from GE is a ****..they replaced the keypad once wihtin first 2 months..now just after warranty..same issue again. Never buy GE products. The replacement key bad is $44+shipping in many onlne parts store..I am giving it one more try..next time this happens..GE will be out my door!!

Posted on Mar 24, 2010

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Call GE 1800 626 2005 and complain, the same thing happened to mine and I took it apart and tested the key panel which turned out to be bad. On the website the part cost $150, I think I only paid $200 for the unit. I am going to check when I bought it and complain like hell. My last Kenmore microwave lasted about 8 years!

Posted on Jan 14, 2010

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1 Answer

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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for about 5 minutes.

If it still will not accept key input, your membrane keypad has failed.

Depending on your specific model number, the membrane keypad may be available separately, or you may have to order the control panel frame, which comes with a new keypad.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

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