Question about Televison & Video

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Sometimes sound goes out but picture stays on.

Sometimes when I am watching tv or playing a game on PS3 the sound will go out from the tv but the picture remains. I shut the tv off then turn it back on to get the sound back. Any idea what is causing this?
This is a summary of what has happened with this tv so far.--

''I had a problem with my tv but it was fixed by one of your experts -welcomejee. It can be found under generic problem for all Flat Panel Televisions ''I have a Samsung lns469dx-xaa. Basically I had no picture but only sound and had to replace my T-con/LCD controller board.
After I did this I plugged in the HDMI cable and got great picture and noticed it would come and go and I had to play with the cable in the back until I finally got it right.
I went to the store to pick up a shock protector for the tv and cable box and when I came back the hdmi cable did not give me any signal. It said check signal cable or no signal. I checked both ports but still no luck.
I called the cable company and they troubleshooted over the phone with me but still to no help with getting a picture through the cable. So the cable company sent over a tech to see if it was the cable box or my hdmi cable. The tech said the box was fine so it must be my hdmi cable. I can watch tv through the audio/video cables but why do that if you can watch it through hdmi cables.
So on Friday I went and bought a new cable and tried it out. Still the same thing. In both ports it says check signal cable or no signal. Can someone please help me so I can finally fix this tv once and for all.''

The above issue in parentheses was resolved. Now I have the sound question and the question that follows this sentence.

On a final note get this. THe hdmi cable gives a signal for PS3 but not through my cable box. Can you please tell me why this is and can anything be done about it?


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  • 2 more comments 
  • rdheb Dec 10, 2009

    To Ladywinn:

    I am sorry if that looks like an I (eye) it is actually an L as in Lucy. Hope that helps you out.


  • rdheb Dec 11, 2009

    I value your input ladywinn just looking for another opinion. Good luck with your christmas play.

  • rdheb Dec 12, 2009

    To Ladywinn,

    My apologies. My model number is the one with the 2 in it. Model # LNS4692DX-XAA. So you think that it might just be a loose connection involving the soldering? Your input would have been valid on the sound only going out when I was watching the tv through the cable box, but it also went out from time to time when I was playing a game on my PS3, meaning that it is not just the cable box it has something to do with the tv itself. The sound going out is rare but it does happen every so often. Just wanted to know if there was something I could do about it. Any further input you have on the matter would be greatly appreciated now that you have the correct model number.

    Thank you,

  • rdheb Dec 14, 2009

    Thanks for your help ladywinn!



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I need correct Model number it will be on back of TV. I checked the number you gave and my files show no listing! samsung has no listing that starts with ins as model number.

Posted on Dec 10, 2009

  • 3 more comments 
  • ladywinn
    ladywinn Dec 10, 2009

    I will have to get back to you after I get back from Christmas Play I am in it and running behind trying to get dressed sorry will post again ASAP!

  • ladywinn
    ladywinn Dec 11, 2009

    Hook you up a VCR directly to where you hook cable and if everything works fine Call calbe company and get New Cable Box. If theres nothing wrong with TV then its the cable Box

  • ladywinn
    ladywinn Dec 11, 2009

    I find 2 different Models LNS4692DX/XAA and LNS4695DX/XAA which one is it that you have

    Now Remeber you have as model# LNS469dx/xaa My Files Show 4 numbers and not 3 and Both TVs are different?

  • ladywinn
    ladywinn Dec 11, 2009

    If you can solder take out the Board that has your tuner/AV inputs and resolder Everything on that Board That very well could be problem which means board Has poor solder connections.It means that you do not need any Parts Just need to resolder everything!

  • ladywinn
    ladywinn Dec 12, 2009

    Have you Checked your boards yet the one that has tuners on it? If you can solder try to resolder this Board Look around the turner resolder there and AV inputs , Here is the Board number for that set BN94-00963B Found one on E-Bay for $169.00 other companys want 228.00 for same board.

    I am alsmost 100% sure this i where your problem is!



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