Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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The wand is hard to pull up

We are having a hard time pulling the wand up

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The wand on this machine get lots of tiny dirt and fine dust caught in the sliding tube that fits in the hose. You will need to take the hose at its cuff end where it meets the wand and press the two tabs to release the wand out, then take some spay cleaner of any kind and wipe down the wand tube. This should make it easy to slide in and out of the hose. Now just put it back together.

Posted on Dec 11, 2009

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Posted on Jan 02, 2017

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1 Answer

Wand will not pull out


Hi Colin, it's Jack at Dyson.

DC27's wand should release from the machine easily, and disengage from the body of the machine when it's fully extended. If it seems to be jammed in place, it's possible there's a blockage within the hose which is preventing it from extending.

To resolve this, open the clear U-bend and check for any obstructions.

wand-will-not-pull-out-uymhw5hr1bj3kimh1kou1i5b-4-0.jpg

This should help, but if you continue to have difficulty you're welcome to get in touch with the Dyson Customer Helpline for further assistance from our experts. We can help you check if the mechanism for the wand is damaged - and if a replacement part is needed, we can confirm whether your machine is covered under the Dyson warranty.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 06, 2015 | Dyson DC27 Bagless Upright Vacuum

1 Answer

The suction on my DC 27 wand does ot work. As far as I can tell there is nothing stopping it up. When u pull out the wand the hose clamps down. For a while it was very hard to pull out the wand and I...


Hi there,

We've noted that you're having difficulties with your Dyson cleaner, and someone will be in touch with you shortly to help resolve this.

Kind regards,

Jack
Dyson Online Customer Support
www.dyson.com/support

Aug 17, 2011 | Dyson DC25 Vacuum

2 Answers

I cannot pull out the wand...appears to be stuck


Hi there,

Sorry to hear you're having a problem with your DC27. A jammed wand is easy to rectify by following these simple steps:

  • Pull the wand up as far as it will go
  • Locate base of hose on rear of machine and pull hose away from the machine
  • Pull hose release tab, and pull the hose away from the machine to untwist it
  • Reattach hose to machine
You should untwisting the hose frees the wand, allowing unrestricted motion. However, if you're still experiencing difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can assist you.

Kind regards,

Jack
Dyson Customer Service

Sep 11, 2010 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Wand in stowaway dyson is hard to extend. Seems like u have to pull 3 clips from grooves in 3 rings around wand to extend and shorten wand which is a struggle


Hi there, you should just be able to hold the telescopic wand in one hand, press the button and pull the whole length of the wand out to its fullest position.

If the telescopic wand on your particular Dyosn is very stiff, you may need a replacement.

Your machine may still be under guarantee or warranty. If this is the case, please contact Dyson directly on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Dec 27, 2009 | Dyson "Stowaway" Canister Vacuum Vacuum

1 Answer

Kenmore Intuition wand very hard to pull out of head.


No vaseline. You can use wd40 or silicone spray.Also check to see if the wand is bent out of round where it meets the handle

Sep 06, 2009 | Vacuums

2 Answers

Hose attachment


Your wand is getting stuck in the hose because the hose is twisted - you need to unwind it:

1) Pull the wand up as far as you can, all the way if possible
2) Stretch the hose out and unwind it, use some babypowder on the metal part of the wand and in the future, unwind and stretch the hose out after you use it

3) If you can't get the wand all the way out, remove the canister from the front, push the button where you see the 7 vertical grooves (on the opposite side of the hook that you wind the cable around) - then pull on the hook and pull the hose up and off of the machine - stretch the hose out from the bottom and pull the wand out - now apply baby powder to the metal rod and disconnect and stretch and unwind the hose every time after you used the wand to clean.

Jun 25, 2009 | Dyson DC25 All Floors Bagless Upright...

2 Answers

Dyson dc25 animal: cannot remove the telescope reach wand.


The hose is getting twisted on the machine and so the wand gets stuck in the hose.

1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the
metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the canister/dirt bin from the front. Look for a gray button with 7 vertical
lines/grooves on it (it'll be just above the ball on the opposite side of the bottom hook that you wind the cable around).
3) Push the button and at the same time pull the hose out from the bottom by pulling on the hook - this will release the gray hose
from the machine. Take it off of the machine if possible (the bottom of the wand may stop you from doing so - if it does, try to pull
the wand out until you can release the hose from the bottom)
4) Pull and stretch the hose out and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and
stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the
hose after every time you use the wand.

Jun 20, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

I have Dyson animla and the wand stop working....no bloc anywhere


The hose is getting twisted on the machine and that makes it difficult to pull it out.
1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the u-bend from the bottom of the machine - turn that plastic screw at the bottom next to the gray hose 45 degrees anti-clockwise and take the u-bend off.
3) Pull the hose out from the bottom (don't pull it out all the way - just enough to release the wand) and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the hose after every time you use the wand.

Jun 17, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

5 Answers

HOSE ATTACHMENT WILL NOT SEPARATE FROM VAC BODY.


The hose is getting twisted on the machine and so the wand gets stuck inside it.

1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the
metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the canister/dirt bin from the front. Look for a gray button with 7 vertical
lines/grooves on it (it'll be just above the ball on the opposite side of the bottom hook that you wind the cable around).
3) Push the button and at the same time pull the hose out from the bottom by pulling on the hook - this will release the gray hose
from the machine. Take it off of the machine if possible (the bottom of the wand may stop you from doing so - if it does, try to pull
the wand out until you can release the hose from the bottom)
4) Pull and stretch the hose out and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and
stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the
hose after every time you use the wand.

Mar 23, 2009 | Dyson DC25 All Floors Bagless Upright...

3 Answers

Wand


I just took my DC17 apart to determine the problem (noted above). Basically it seems like there is a 'nub' on the lower part of the extension wand. Actually, there are two on either side, one higher (white, facing the back) than the other (black, facing the front). The lower one (black) acts as a brake for when you yank the wand out - it stops the wand from coming out all the way. The little black nub is hitting the inside ribs of the hose and stopping, impeding the wand from pulling out. What seems to have happened is that the hose has constricted a little too much and the diameter is 'smaller' by just a little and therefore the nub catches. Use the trick I mentioned above to work the hose off, a little at a time. Once you get enough hose, you can stretch the hose and it will then pull out without catching. To keep it from doing it again? I am not sure, but if you were to turn the wand/hose counter-clockwise to loosen the coil inside the hose, this may just open up the inside a little bit. I have done this and it is seeming to work. So every time I use the wand, I will unwind the hose counter-clockwise a little bit and see if this helps....

Jul 18, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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