Question about Dell (8H390) Sound Card

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I have no sound through my speaker. Get error code 1B63:061B when I run Dell Diagnostics

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It may be a software issue for example the drivers are missing ring dell up themselfes they should provide some useful advice.

Posted on Dec 10, 2009

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Posted on Jan 02, 2017

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1 Answer

2 3 4 orange blinking lights/ automatic start up and forced shutdown/ optiplex 960


Log in to: http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-960/diagnose and send this info to Dell. As I recall lights 2,3,4 are either memory or HDD failure.

Run Diagnostic Run Diagnostic Diagnostics can be run on supported Dell devices with a full version of Windows.

Already have an error code from running ePSA diagnostics?

Dell devices come with preboot diagnostics to capture error codes. If you have already run a preboot system assessment (ePSA), enter the error and validation codes with your Service Tag below and complete the steps to resolve your issue. Enhanced Preboot System Assessment Error Code (without 2000-prefix) * Validation Code * Service Tag * Part Serial # (optional) ; ;

Mar 28, 2015 | Computers & Internet

1 Answer

Dell error code ofoo 0131d


Hi,

It is unfortunate that the computer displays an error code as "ofoo 0131d". Request you to use the below link and install My Dell:
http://dell.to/1cn35y5
Then run a diagnostics using My Dell and let me know the test results.

Thanks and Regards.
Kiran Kumar.
#iworkfordell.

Oct 04, 2014 | Dell Inspiron 8600 Notebook

1 Answer

I have a dell inspiron E1405 laptop. when i am not using it for half an hour after opening it it is going into the following error: error code: 0148 message error code: 2000-0148 message unit:...


Go to
http://support.dell.com/support/0148
For further support as you have a hard drive error.
Hope this helps.





How to run PSA Diagnostics

Article Summary: Instructions on how to run the PSA Diagnostics, and an Error Code list with possible solutions. Table of Contents:
  1. Start the PSA Diagnostics
  2. Error Code List
Step 1: Start the PSA Diagnostics
  1. Restart the system.
  2. At the Dell logo screen, press <F12>.
  3. new_note.jpg Note: Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen.
  4. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin PSA.
  5. Write down any error codes listed.
  6. Use the list provided in the next section to see what the error code means.

Feb 16, 2011 | Computers & Internet

1 Answer

While running diagnostics am getting an error code 2000- 0111 in my inspiron 15R laptop


If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error

Error Code

Error Message

Link to Possible Fix

PSA 1000-0111
PSA+ 2000-0111

(Name of Exception) exception occurred at selector XXh offset XXh.

Contact Dell

Jan 04, 2011 | Dell Inspiron 1525 Notebook

1 Answer

After i instul windows7 ultimate on partition cthe sond is stoped


Restart the computer and tap the f12 key as soon as it starts to boot up .
2. Select 'Diagnostic' from the boot menu. The computer will run its pre-boot assessment tests (PSA) before Dell Diagnostics starts. During the PSA you will hear some tones through the system speaker (but not through the headphone jack) but this does not adequately test the audio hardware. Dell Diagnostics plays an instrumental piece of music complete with drums, so if you only hear some tones then you have only run the PSA.
3. Dell Diagnostics should open after the PSA tests, or you should see an option to open it. If you have ever reformatted your entire hard drive then Dell Diagnostics will no longer be there as an option. In that case run it from the Drivers and Utilities (Resource) CD if you have one.
4. Select 'Custom', then the audio tests. (At this point - after you have opened Dell Diagnostic custom - if you can't find the option to select the audio tests that is a symptom of a failed audio chip.)
5. The tests will run. Alternate between using headphones and listening to speakers in case only one signal path is working.
The tests will play some audio and ask you whether you heard it.
6. If you don't hear the music during the test it definitely means there is a hardware failure somewhere in the system. In this case Dell will repair the computer if it is still under warranty.
7.If you do hear the audio during the test but not when you boot back into Windows, that almost always means the hardware is okay but there is a problem with the audio driver or with Windows.
8. Error codes: If you answer 'no' to any question that the test asks you, the test generates an error code that can tell a Dell technician that you answered 'no' to that question. The test does not know the exact component that has gone bad. Before answering 'no' to a question, make note of the circumstances at that point so you will know in general what the error code means.

Jun 03, 2010 | Dell Computers & Internet

1 Answer

Starting problem, sometimes automatically restarts or shutdown


STEP: Run the Preboot System Assessment (PSA)
Additional Information
  1. Ensure that the computer is powered off.
  2. Press and hold <Fn> and press the power button to power the computer on.
  3. Release both buttons. The PSA diagnostics sequence begins.
  4. Make note of any PSA beep codes or PSA error codes
Check for PSA Error codes on support.dell.com.

If all Test Passed. Then Perform Dell Factory restore or OSRI.

Jan 16, 2010 | Dell OptiPlex GX280 PC Desktop

1 Answer

No Sound Dell Dimension 3000


1)Check whether sound is enabled in bios.

2)Install Latest drivers from support.dell.com

3) Boot From the ResourceCD to Run Dell Diagnostics

1. Insert the ResourceCD in the optical drive, and restart the computer.

2. Tap the <F12> key during startup until the One Time Boot menu appears.
Note: If the One Time Boot menu does not appear, restart the computer and try again.

3. Press the <Down Arrow> to highlight Boot from CD, and press <Enter>.
4. In the ResourceCD menu, select Run the 32 Bit Dell Diagnostics, and press <Enter>.
5. The Dell Diagnostics screen appears.

Run sound test


Jan 10, 2010 | Dell Dimension 3000 PC Desktop

1 Answer

Error code 1b63:161b and 1b63:061b


Hi there,

Request to try the steps below;

1. Restart the computer and tap the f12 key as soon as it starts to boot up .
2. Select 'Diagnostic' from the boot menu. The computer will run its pre-boot assessment tests (PSA) before Dell Diagnostics starts. During the PSA you will hear some tones through the system speaker but this does not adequately test the audio hardware. Dell Diagnostics plays an instrumental piece of music complete with drums, so if you only hear some tones then you have only run the PSA.
3. Dell Diagnostics should open after the PSA tests, or you should see an option to open it. If you have ever reformatted your entire hard drive then Dell Diagnostics will no longer be there as an option. In that case run it from the Drivers and Utilities (Resource) CD if you have one.
4. Select 'Custom', then the audio tests. (At this point - after you have opened Dell Diagnostic custom - if you can't find the option to select the audio tests that is a symptom of a failed audio chip.)
5. The tests will run. Alternate between using headphones and listening to speakers in case only one signal path is working.
The tests will play some audio and ask you whether you heard it.
6. If you don't hear the music during the test it definitely means there is a hardware failure somewhere in the system. In this case Dell will repair the computer if it is still under warranty.
7.If you do hear the audio during the test but not when you boot back into Windows, that almost always means the hardware is okay but there is a problem with the audio driver or with Windows.
8. Error codes: If you answer 'no' to any question that the test asks you, the test generates an error code that can tell a Dell technician that you answered 'no' to that question. The test does not know the exact component that has gone bad. Before answering 'no' to a question, make note of the circumstances at that point so you will know in general what the error code means.
Regards,

Anirban Mazumdar
http://www.ikarmatech.com

Sep 09, 2009 | Dell (8H390) Sound Card

1 Answer

USB ports do not work. No sound from Speakers


Hi I am Vortash ... .. if you have your audio drivers re-install them after you Check the sound settings in advanced and make sure the speakers are not disabled .. As for the usb ports check in device manager that the usb is installed and enabled and that your drivers are working if not update if it asks search web say yes if your on the web where you are and get the latest ones ... hope this helps Vortash

May 02, 2009 | Dell Inspiron 1100 Notebook

1 Answer

DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)


Hi,
Run the dell diagnostics on the sound card .
1. Restart your computer
2. tap on the f12 key slowly five times
3. select the option Boot to utility partision or diagnostics
4.select dell 32 bit diagnostics
5. Select customer test and test sound

If the test pass, try system restore , probably the problem is with the sound card drivers

if the sound test fails , shutdown the system again and remove the cmos battery and start the system without it once.Check sound again .


Thanks
proton

Apr 28, 2009 | Creative Labs SoundBlaster Audigy 2 ZS...

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