Question about Ricoh Aficio AP3800C Laser Printer

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Fuser unit breakdown error sc380

My ap3800c fuser unit break down after solving the add toner problem, paper jammed on the fuser unit twice (twice i change fuser unit) same thing happen. now it says error sc380 which it means K motor development error...
please help me how to fix this....cause im in the middle of a project and i need a lot of printing... HELLPPPPP pls! thank you

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  • lestat1876 Jan 22, 2008

    Hi J!

    I solve the prblem...tnx to your tips...and you know what...it now says ADD TONER BLACK consistently, i cleaned and vac the toner suction (where catridge sits) pressed the rubber hose inside...even vac the thing that is attached to the rubber hose.. and i discovered that at the end of the drum that one end that is pointed inside which a white plastic is portruding is missing.. i compared it to other drum colors, its missing... I dont know whats going on with this machine....am depressed and agitated with this....am still in the middle of the project...cant finish it yet...yes pls if you can email me the service manual ill be forever thankful for you J.

  • lestat1876 Jan 22, 2008

    thank you J it works for me.. the error is gone.. after printing several, another error comes out and i am stuck on this it says consistently ADD BLACK TONEr...ive cleaned and vac the toner hopper where cartridge sits...even vac the rtubber hose inside still no avail....shaken again and tapped the developer unit...still says add toner...even change new cartridge...yeah please if you can email me the complete service manual, ill be forever thanking you J...pls mail it ntatel@yahoo.com tnx a lot!

  • brian c
    brian c May 11, 2010

    The K stands for BLACK in CMYK in color machines. Possibly a binding developing unit motor.

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Hi there you will need to replace the development motor but first try the following.


Entering the Service Mode
There are two ways to enter the service mode.
Method 1: Turn the machine on while pressing the “On Line” key and “Escape” key
together until the above message in the illustration appears on the display.
NOTE: If you switch the machine off, any jobs stored on the hard disk using the
sample print and protected print features will be deleted.
Check first with the user tools to see if there are any jobs stored with these
features
(Menu key - Sample Print, or Protected Print).
Method 2: Press the “Up/Down arrow” keys together for about 5 seconds, then
press the “Enter” key.
The above message shown in the illustration appears on the display.
NOTE: The machine automatically goes off line when you enter the service mode.

Using the up down arrows select Engine and enter by pressing enter or # key.

Using the up down arrows select mode 5 then enter using enter or # key then select 810 (SC reset) press enter then if you want to select 809 (SC Detection ON/OFF) Enter and select 1 to disable. Escape or return key all the way out and exit. Turn the machine off then on again and test if the same problem then replace the Dev unit if still having the problem then replacement of the motor likely. I can email you the complete service manual if you like.

Thanks J

Posted on Jan 20, 2008

  • Jason Collin
    Jason Collin Jan 22, 2008

    I think you will need to replace the Developer unit as not adding toner.

    Thanks J

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Error code e1 showing at xerox pro 420? solution..


rror codes If the printer's front panel displays a message Error XX, find the error code in this table and follow the instructions for resolving the problem. If problems persist, check the Xerox web site www2.tek.com/TekSMART/ or contact service.
Error User Corrective Action Error 01
  • Remove and re-install the black Toner Cartridge, then turn the printer off and on.
  • Replace the black Toner Cartridge, then turn the printer off and on.
Error 02
  • Remove and re-install the cyan Toner Cartridge, then turn the printer off and on.
  • Replace the cyan Toner Cartridge, then turn the printer off and on.
Error 03
  • Remove and re-install the magenta Toner Cartridge, then turn the printer off and on.
  • Replace the magenta Toner Cartridge, then turn the printer off and on.
Error 04
  • Remove and re-install the yellow Toner Cartridge, then turn the printer off and on.
  • Replace the yellow Toner Cartridge, then turn the printer off and on.
Error 05, 10, 11,12, and 13
  • Turn the printer power off, then on.
Error 20
  • Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
  • Remove and re-install the Main Charge Grid. Turn the printer off, then on.
  • Remove and re-install the Transfer Kit. Turn the printer off, then on.
  • Remove and re-install each of the Toner Cartridges. Turn the printer off, then on.
  • Replace the Main Charge Grid. Turn the printer off, then on.
  • Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
  • Replace the Transfer Kit. Turn the printer off, then on.
  • Replace the Toner Cartridges. Turn the printer off, then on.
Error 21, 22, 30,and 32
  • Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
  • Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
  • If a problem persists for Error 30, clean the sensor. See Cleaning Phaser 750 Printers.
Error 33
  • Check for jammed paper throughout the paper path (especially in paper feeder).
  • Remove and re-install the paper feeder and Transfer Kit. Turn the printer off, then on.
Error 40, 41, 42,and 43
  • Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
  • Make sure that you have the correct Fuser for your local printer power supply:
    110-Volt Fuser Part Number 016-1839-00
    220-Volt Fuser Part Number 016-1840-00
  • Replace the Fuser. Turn the printer off, then on.
Error 50, 51
  • Turn the printer off, then on.
Error 52
  • Remove the Duplex Unit (if installed).
  • Check for paper under the Upper Tray.
  • Turn power off, then on.
Error 53
  • Open left door and remove any jammed media.
  • Tun the printer off, then on.
Error 60
  • Remove the media from the Multi-Purpose Tray. Turn the printer off, then on.
  • Reinstall the media. Make sure you do not overfill the tray.
Error 61
  • Remove and re-install each Toner Cartridge. Turn the printer off, then on.
  • Replace each Toner Cartridge. Turn the printer off, then on.
Error 62
  • Check for jammed paper throughout the paper path (especially in the paper feeder and Fuser).
  • Remove and re-install the Fuser. Turn the printer off, then on.
  • Slide out and re-insert the paper feeder. Turn the printer off, then on.
  • Replace the Fuser. Turn the printer off, then on.
Error 63
  • Remove and re-install the Imaging Unit. Turn the printer off, then on.
  • Replace the Imaging Unit. Turn the printer off, then on.
Error 70, 71, and72
  • Turn the printer off, then on.
Error 73
  • Remove and re-install the Imaging Unit. Turn the printer off, then on.
  • Replace the Imaging Unit. Turn the printer off, then on.
Error 74
  • Remove and re-install the Fuser. Turn the printer off, then on.
  • Replace the Fuser. Turn the printer off, then on.
Error 80, 81, 82,83, and 84
  • Make sure that all four toner cartridges are installed in the printer.
  • Turn the printer off, then on.
Error 01p through
Error 47p
  • Make sure that installed memory DIMM(s) are compatible with printer's image processor board and that they are installed in the proper slot(s).
  • you can helpful

Oct 09, 2014 | Xerox Phaser Office Equipment & Supplies

1 Answer

I tried printing and didnt realize i had papers sitting on top of printer it printed and crumbled papers as it was printing now i have it blinking error , i check for paper jam , its all clear i cant get...


    See below. It's the steps after 7 that is most likely part of you issue. Refer to your user guide (or see below for a link to an online version) for illustrations.

  1. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  2. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  3. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  4. Close the front cover.
    Note: Do not put the drum unit and toner cartridge assembly back in at this point.
  5. Pull the paper tray completely out of the printer.
  6. Pull the jammed paper down and out of the printer.
  7. Open the back cover (back output tray).
  8. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  9. Pull the jammed paper out of the fuser unit.
    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
  10. Close the back cover (back output tray).
  11. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
  12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  13. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  14. Put the paper tray firmly back in the printer.
  15. Close the front cover.
  16. Make sure that the Error LED is now off.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Jan 29, 2011 | Brother HL-2170W Laser Printer

1 Answer

DRUM ERROR - HAD PAPER JAM, CLEARED THAT AND NOW IT WILL NOT PRINT - KEEP GETTING DRUM & ERROR


Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to complete clear paper jams paper can get jammed it there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.
  1. Open the front of the printer.
  2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  5. Close the front cover.

    Note: Do not put the drum unit and toner cartridge assembly back in at this point.

  6. Pull the paper tray completely out of the printer.
  7. Pull the jammed paper down and out of the printer.
  8. Open the back cover (back output tray).
  9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  10. Pull the jammed paper out of the fuser unit.

    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.

  11. Close the back cover (back output tray).
  12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.


    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.

  13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  15. Put the paper tray firmly back in the printer.
  16. Close the front cover.
  17. Make sure that the Error LED is now off.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Jan 27, 2011 | Brother HL-2170W Laser Printer

1 Answer

Error button is on saying paper jam, i got the paper out but it did not turn off the red error light. what do i do? i am so confused.


Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to completely clear paper jams. Paper can get jammed in there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.
  1. Open the front of the printer.
  2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  5. Close the front cover.

    Note: Do not put the drum unit and toner cartridge assembly back in at this point.

  6. Pull the paper tray completely out of the printer.
  7. Pull the jammed paper down and out of the printer.
  8. Open the back cover (back output tray).
  9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  10. Pull the jammed paper out of the fuser unit.

    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.

  11. Close the back cover (back output tray).
  12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.


    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.

  13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  15. Put the paper tray firmly back in the printer.
  16. Close the front cover.
  17. Make sure that the Error LED is now off.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Jan 23, 2011 | Brother HL-2170W Laser Printer

1 Answer

The paper keeps going in crooked then jamming


Toner complaint may also cause paper jams. It can be solved only by replacing it. When you switch on the loop back plug in, two flash lights appear; then it indicates paper jam. The oil spillage in toner can cause this problem. If the toner cartridge is not functioning properly, the same problem would be the result. The diodes or transistors in the fuser unit of the Multi Function Printer may get damaged and this can lead to fuser complaints. To solve this problem, you should replace it.

Jan 10, 2011 | Canon PIXMA MP470 All-in-One Printer

1 Answer

My Brother MFC-685CW has paper, no jam, but the rollers won't pick up the paper when i want it to photocopy. Why won't it pick up the paper - it keeps saying "no paper fed"


Toner complaint may also cause paper jams. It can be solved only by replacing it. When you switch on the loop back plug in, two flash lights appear; then it indicates paper jam. The oil spillage in toner can cause this problem. If the toner cartridge is not functioning properly, the same problem would be the result. The diodes or transistors in the fuser unit of the Multi Function Printer may get damaged and this can lead to fuser complaints. To solve this problem, you should replace it.

Dec 07, 2009 | Brother MFC-685cw InkJet Printer

1 Answer

I have samsung scx-4300 printer this time show toner error


good day sir, these are the possible causes of toner errors of samsung scx. You can check all this causes.
  • You have used an unauthorized cartridge.
  • the toner cartridge is not installed.
  • Paper has jammed in the fuser area or in the fuser manual feeder.
  • The toner cartridge has run out.
  • the toner is almost empty.
  • To prevent serious pollution of breakdown of printer, the printer stops printing.
  • the toner cartridge is not a samsung genuine cartridge.
hope this will help you. god bless.

Mar 24, 2009 | Samsung SCX-4300 Monochrome Laser...

1 Answer

Hi there I have a brother HL-2170 W and have a page in the machine that is jammed. I actually turned the power off in the middle of a print job. What do I do? when I turn the power on the error light...


You should be able to solve your issue by following the first 7 steps below for clearing paper jams. After that put your printer back together and see if it starts working. If not, follow the rest of the steps and you should be fine.
  1. Open the front of the printer.
  2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  5. Close the front cover.

    Note: Do not put the drum unit and toner cartridge assembly back in at this point.

  6. Pull the paper tray completely out of the printer.
  7. Pull the jammed paper down and out of the printer.
  8. Open the back cover (back output tray).
  9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  10. Pull the jammed paper out of the fuser unit.

    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.

  11. Close the back cover (back output tray).
  12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.


    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.

  13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  15. Put the paper tray firmly back in the printer.
  16. Close the front cover.
  17. Make sure that the Error LED is now off.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Jan 11, 2009 | Brother HL-2170W Laser Printer

1 Answer

Sc error 380 and fuser breakdown


Hi there you will need to replace the development motor but first try the following.


Entering the Service Mode
There are two ways to enter the service mode.
Method 1: Turn the machine on while pressing the “On Line” key and “Escape” key
together until the above message in the illustration appears on the display.
NOTE: If you switch the machine off, any jobs stored on the hard disk using the
sample print and protected print features will be deleted.
Check first with the user tools to see if there are any jobs stored with these
features
(Menu key - Sample Print, or Protected Print).
Method 2: Press the “Up/Down arrow” keys together for about 5 seconds, then
press the “Enter” key.
The above message shown in the illustration appears on the display.
NOTE: The machine automatically goes off line when you enter the service mode.

Using the up down arrows select Engine and enter by pressing enter or # key.

Using the up down arrows select mode 5 then enter using enter or # key then select 810 (SC reset) press enter then if you want to select 809 (SC Detection ON/OFF) Enter and select 1 to disable. Escape or return key all the way out and exit. Turn the machine off then on again and test if the same problem then replace the Dev unit if still having the problem then replacement of the motor likely. I can email you the complete service manual if you like.

Thanks J

Jan 19, 2008 | Ricoh Aficio AP3800C Laser Printer

1 Answer

SC380 and fuser unit break down


Hi there you will need to replace the development motor but first try the following.


Entering the Service Mode
There are two ways to enter the service mode.
Method 1: Turn the machine on while pressing the “On Line” key and “Escape” key
together until the above message in the illustration appears on the display.
NOTE: If you switch the machine off, any jobs stored on the hard disk using the
sample print and protected print features will be deleted.
Check first with the user tools to see if there are any jobs stored with these
features
(Menu key - Sample Print, or Protected Print).
Method 2: Press the “Up/Down arrow” keys together for about 5 seconds, then
press the “Enter” key.
The above message shown in the illustration appears on the display.
NOTE: The machine automatically goes off line when you enter the service mode.

Using the up down arrows select Engine and enter by pressing enter or # key.

Using the up down arrows select mode 5 then enter using enter or # key then select 810 (SC reset) press enter then if you want to select 809 (SC Detection ON/OFF) Enter and select 1 to disable. Escape or return key all the way out and exit. Turn the machine off then on again and test if the same problem then replace the Dev unit if still having the problem then replacement of the motor likely. I can email you the complete service manual if you like.

Thanks J

Jan 19, 2008 | Ricoh Aficio AP3800C Laser Printer

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