I was troublshooting my ESP 5 with two new ink cartridges when they told me they would have to send me a new printhead. The new printhead is here, but when I install the cartridges (again and again with the tech support) the printer tells me the color ink cartridge needs replaced. they are genuine Kodak Cartridges. Any ideas?

If the ink cartridges and printhead are already in the printer, remove them, then reinstall them.

1. Remove the color and black ink cartridges.
2. Remove the existing printhead by lifting the latch in the center of the carriage. ESP 3, 5, 7, 9, 3250, 5250, 5210,
   ESP Office 6150, 7250, 9250;
   HERO 7.1, 9.1, OFFICE HERO 6.1 ESP 1.2, 3.2, 3.2s, C110, C310, C315,
   ESP Office 2150, 2170;
   HERO 3.1, 5.1
3. Close the printer access door.

To replace an ink cartridge on a Kodak ESP C310 follow these steps:

1) Make sure your printer is on.
2) Lift the printer access door, and wait for the carriage to move to a position where you can access it. The ink cartridges are located in the printhead.
3) Pinch the tab on the ink cartridge.
4) Lift the ink cartridge out of the printhead.
5) Remove the new ink cartridge from its bag.
IMPORTANT:To prevent the printhead from drying out, insert the ink cartridge into the printhead immediately.
6) Remove the protective cap from the cartridge.
7) Insert the ink cartridge into the printhead.
8) Press down on the ink cartridge tab until you hear a click.
9) Close the printer access door.

That completes changing the ink cartridges.

Thank

Mark

How do I install a new printhead in my all-in-one printer? To replace the printhead in your all-in-one printer:

1. Make sure the printer is on.
2. Lift the printer access door and wait for the carriage to move to the access position.
   
   NOTE: For ESP 3250 and ESP 5250 all-in-one printers:
   • On the printer control panel, press Home.
   • Select Maintenance, then press OK.
   • Select Install Ink Cartridges, then press OK.
     If "Install Ink Cartridges" is not an available selection, upgrade the firmware.
   
   
3. Remove any paper that may be loaded in the printer.
4. Remove the black and color ink cartridges and set them aside.
5. Remove the existing printhead:
   
   • For ESP Series Printers, unlatch the printhead by lifting the latch in the center of the carriage.
     
     
     
   • For 5000 Series Printers, unlatch the printhead by pressing the button in the upper-left corner of the carriage.
     
     
     
     
6. Lift the printhead out of the carriage.
7. Remove the new printhead from its bag.
   
   CAUTION: Do not touch the copper contacts on the printhead, as this may damage it.
   
   
8. Remove the plastic protective shields.
9. Place the new printhead into the carriage.
   
   
10. Push firmly against the target label of the printhead until you hear a loud snap.
    
    
    
11. Insert the color ink cartridge into the printhead and press down until you hear it click into place.
12. Insert the black ink cartridge into the printhead and press down until you hear it click into place.
13. Close the printer access door.
    
    The printer detects the new printhead. Follow the instructions on the LCD to calibrate your printer.
    NOTE: ESP 3 all-in-one printers do not require calibration.

IMPORTANT: Be sure to use KODAK Ink Cartridges. Your KODAK All-in-One Printer is designed to work with KODAK Ink Cartridges. Kodak is not responsible for the compatibility or performance of either non-Kodak brand ink cartridges or refilled ink cartridges. You can purchase KODAK Ink Cartridges from the KODAK Store.

Try to clean the printhead
Press Home > Maintenance > Clean printhead

If still the same issue

Visit www.kodak.com/go/itg

IF still same issue call or chat with tech support and get the printhead replaced free of charge

Call Kodak @1800 421 6699 and get a new printhead free of cost.....Printhead has gone bad and it is the part in which we install the ink cartridges.It takes the ink out of the cartridges and spit the ink on the papers,...Cheers and Enjoy...

Call Kodak @1800 421 6699 and get a new printhead free of cost.....Printhead has gone bad and it is the part in which we install the ink cartridges.It takes the ink out of the cartridges and spit the ink on the papers,...Cheers and Enjoy.

Call Kodak @1800 421 6699 and get a new printhead free of cost.....Printhead has gone bad and it is the part in which we install the ink cartridges.It takes the ink out of the cartridges and spit the ink on the papers,...Cheers and Enjoy.

Call Kodak @1800 421 6699 and get a new printhead free of cost.....Printhead has gone bad and it is the part in which we install the ink cartridges.It takes the ink out of the cartridges and spit the ink on the papers,...Cheers and Enjoy.

Change it, it's a manufacturing fault involving the lever that fixes the cartridges , even if you fix it now it may come back at any time.

To install the printhead and ink cartridges in the:

• ESP 3 printer, see the Interactive Product Demo.
• ESP 5, ESP 7, ESP 9 printers and 5000 series printers, see Installing a New Printhead.