No suction with roller

It's an issue that the front roller isn't engaged. there's usually a belt connected to the roller on one side of it. That belt is connected to the same motor that develops the suction. You have to find that area and either pull the belt over the motor and/or the brush. Close it back up and turn it on again.

look for a blockage -something may have dislodged the lever mechanism, or be stuck preventing the roller or position leaver from moving.

Check the arms that make the roller go up and down to achieve the settings. There may be something clogged in there.GOOD LUCK FRIEND

The brush on this model is controlled by the on/carpet/floor switch and will only work in the carpet position. If the suction motor is running then it could be the roller brush motor, but it's more likely to be the microswitch which stops the brush motor when the handle is returned to the upright position.

Hopefully this will help. On the back of the vacuum at the bottom the is a U shaped tube. Depending on what model you have it will either be a thumb release or a quarter turn screw head release. Remove that and check for a plug. Two things can cause the roller to not turn, 1) Broken belt or 2) Shut off switch. On the head, to the right there is a round large knob with a pointer, it must point to the lines (or carpet). If in the other position it is shut off for bare floors. Remember that it automaticly shuts off when the handle is in the upright position.

The reason it doesn't pick up on the carpets is because the belt is stretched or worn and can't turn the roller brush against the resistance of the carpet. Here is a link to the replacement belts you need:

Riccar Upright Vacuum Belts

You either have the wrong size belt, most likely too small, or you have installed a new belt incorrectly. When you open the cover on the bottom of your vac, you will see the pulley that moves as you flip the switch from floors to carpet. The belt does not go around this pulley. When activated(carpet) the pulley puts tension on the belt causing it to turn the roller. When switched back to hard floors, the belt looses tension allowing motor to cause suction but disabling roller. Also, the dial on top of vac is only to direct suction, not for disabling roller

theres a knob that switches it from floors to carpet turn the to floors.please leave feedback

Check to make sure you hear the vac. motor is running when in that position. The switch in the handle could be bad if it is not.

Move the lever on the front of the machine to "carpet". It won't agitate on floor