Question about Xerox Phaser 8550DP Printer

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Paper will not print from tray 1.

Media (paper or card) will not print from tray 1. The roller does not turn so does not pick up media. It was printing fine from tray 2 before the red light came on and locked the printer. It was previously printing text OK although it was making some noise whilst doing it but when I printed text + artwork on same document it would put a border line around the artwork. Panel has been going blank for some time but was not showing any fault at any time.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 2072 Answers

SOURCE: Printing on CD labels seem to ruin fuser in Phaser 7300

Probably the labels have a slight plastic fiber or coating in them and is getting a coating on the heat roller.
Here are part numbers of the correct CD labels you can run without a problem.
Xerox Matte Coated CD Labels, 6-Up, 11x17
Reorder 3R12373
75 sheets per box
White 1+ Box $65.21spacer.gif spacer.gif
spacer.gif Other items to consider: Return to Top spacer.gif Item Color Price/Unit Quantity Xerox Gloss Coated CD Labels, 6-Up, 11x17
Reorder 3R12372
75 sheets per box

Item Color Price/Unit Quantity Xerox CD-ROM Glossy Coated Labels, 4 x 7
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50 CD-ROM Labels, 25 Sheets per carton
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Posted on Feb 22, 2008

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  • 2072 Answers

SOURCE: Remove media from output tray

There is a small actuator on the exit sensor that has most likely fallen off. If you go onto Xerox.com and click on support, then in the search box enter phaser 780, then go to parts lists and diagrams. You want to look at Table 13 and Item 3 to locate where the problem most likely it.
If you need more help please ask.

Posted on Oct 08, 2008

  • 1 Answer

SOURCE: I get a Media Jam Message

Hey folks! This solution worked for my "media jam tray 1" problem! Just took out paper, pushed down @ back of tray, reloaded paper, and bingo! Now to use some air to blow out any dust.
Thank you

Posted on Nov 01, 2008

bmw1942
  • 1 Answer

SOURCE: media jam tray- contiueous. if i lift tray up, it wotks

I had a similar problem but not necessarily identical cause. Mine was due to the rubber rollers which grip the sheet of paper. I clean the rubber wheels with diluted alcohol 50/50 using cotton buds. That did the tricks for awhile & eventually had to have a new set of rollers put in.
Well, try the cleaning bit & good luck.

PS I came across this site by accident, I certainly will come back. Cheers

Posted on May 22, 2009

  • 398 Answers

SOURCE: printer picking wrong tray for print

From the start menue to printers and faxes go to your printer right click and select properties label the 4 drawers as to paper type and select continue, or auto continue to off.
-Carl, please let me know if this helps.

Posted on Jun 26, 2009

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Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

2 Answers

Hi, I am trying to print with my HP LaserJet 3390 and it says 'No paper pickup'. Can you help? Regards, Peter G.


Try to perform the following steps in the mentioned order:

1. Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using.

2. Reload the media in the input tray and press c00597632.gif to continue the job.

May 23, 2011 | HP LaserJet 3390 Printer

1 Answer

When paper is feeding into the printer it takes to many pieces


If the printer is picking up multiple sheets of paper, follow the recommendations below:
  • Keep more than 10 sheets in the In tray.
  • Ensure media is not loaded too far and extending past the In tray.
  • Store all media in a dry, cool place. Humid climates will see this issue more often.
  • Do not print on media that has already been printed on. The dampness of the ink will cause pages to stick together.
If the printer continues to pick up multiple sheets of paper, follow the following troubleshooting steps below:
  1. Remove the media from the In tray.
  2. Fan the edges, re-square the media, and reload the media properly into the In tray.
  3. Slide the paper width guide to the right until it stops at the edge of the media, then push the paper length guide towards the paper until it stops.
  4. NOTE: Not all HP Deskjet printers have rear access doors. Skip this step if your printer does not have a rear-access door. Remove the rear-access door (if applicable) and clean the internal rubber rollers with a soft lintfree cloth moistened with distilled water. Wait until the rubber rollers dry and replace the rear access door.
  5. Verify that the correct media size and type is selected in the printer settings along with the appropriate quality.
  6. If this issue still persists, try a different type of paper.

Aug 26, 2009 | HP Deskjet D1455 InkJet Printer

1 Answer

What is the Printer Error code 08.007.41.97538 on a phaser 8400?


8,007.41: The Wiper stalled finding home.

1 Check for obstructions in the Wiper
Assembly path.
Is the Wiper Assembly obstructed by the
Printhead or wiring?
Clear any
obstructions.
Go to Step 2.
2 For an 8,005.48 error:
1. Check for paper in the paper path that is
adding drag to the rollers. Look for paper
or wiring interfering with the take away
roller.
2. Remove the Tray 1 Pick Solenoid to view
the meshing of the Take Away Roller’s
gears to the Media Drive Assembly.
Did this correct the problem?
Complete. Go to Step 5.
3 For an 8,007.41 error:
Check for a missing KL-clip securing the
Head Maintenance Clutch. Replace if
missing.
Did this correct the problem?
Complete. Go to Step 5.
4 For an 8,009.43 error:
1. Ensure that there is no paper in the paper
path adding drag to the rollers.
2. Ensure the Media Drive Assembly is fully
seated and correctly installed.
3. Remove the Tray 1 Pick Solenoid to view
the meshing of the take away roller’s
gears to the Media Drive Assembly.
4. Ensure the feed rollers are properly
engaged in the drive gears.
Did this correct the problem?
Complete. Replace the
Media Drive
Assembly.
5 Run the Wiper Drive test.
Did the test pass?
Go to Step 6. Go to Step 7.

Jun 23, 2009 | Xerox Phaser 8400 Laser Printer

4 Answers

241.10 paper jam


Um I don't know what the other guy is saying since your paper jam has nothing to do with where he is telling to look...

From the service manual:

Error 241 subcode 10:
Page was not properly picked from tray 1.

Possible Causes:
Failure to feed possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past the fill line.

Action:

Fan media.
Turn media over.
Reduce amount of media loaded in tray 1.
Replace pick tires.*

To replace pick tires:

Integrated tray autocompensator pick roll assembly removal

1. Remove the integrated tray, and look underneath the printer for the autocompensator arm. Pull the arm
down.

ea54de4.jpg

2. Press on the end of the tab (A) and pull the pick roll off the arm. Repeat this step for the pick roll on the other side. Next, gently release the autocompensator arm. Discard the used pick rolls.

d606c52.jpg

Installation
1. Remove the new pick rolls from their packaging.
2. Pull the autocompensator arm down. Locate the recessed area on the pick roll, and align it with the tab on the arm. There are two arrows on each pick roll. Make sure the bottom arrow faces you as you align the recessed area with the tab.

ae18bbc.jpg

3. Push the pick roll onto the arm with the tab aligned. Repeat this step on the other side to install the other pick roll.

c7c306e.jpg

4. Gently release the autocompensator arm. Insert, integrated tray.

Thanks and please take a moment to rate this solution as fixya.

Feb 04, 2009 | Lexmark T640 Laser Printer

1 Answer

Hp 4345 printer that is picking up multiple sheets from tray2


Frankly speaking, this problem exists and printer companies always have denied this. What I think from my experience that there is some engineering problem with all these printer, in the way paper is fed in.Still I give some solution which HP's site suggests. See if it works in your case:
s.gif s.gif

Issue Multiple pages feed through the printer when printing. Solution If the printer is picking up multiple sheets of paper, follow the recommendations below:
  • Keep more than 10 sheets in the In tray.
  • Ensure media is not loaded too far and extending past the In tray.
  • Store all media in a dry, cool place. Humid climates will see this issue more often.
  • Do not print on media that has already been printed on. The dampness of the ink will cause pages to stick together.
If the printer continues to pick up multiple sheets of paper, follow the following troubleshooting steps below:
  1. Remove the media from the In tray.
  2. Fan the edges, re-square the media, and reload the media properly into the In tray.
  3. Slide the paper width guide to the right until it stops at the edge of the media, then push the paper length guide towards the paper until it stops.

  4. NOTE: Not all HP Deskjet printers have rear access doors. Skip this step if your printer does not have a rear-access door. Remove the rear-access door (if applicable) and clean the internal rubber rollers with a soft lintfree cloth moistened with distilled water. Wait until the rubber rollers dry and replace the rear access door.
  5. Verify that the correct media size and type is selected in the printer settings along with the appropriate quality.
  6. If this issue still persists, try a different type of paper.
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=gb&dlc=en&docname=c00190540
Please rate me appropriately if you are satisfied with my answer,in case, if you want any clarification please get back to me.

Jan 26, 2009 | Office Equipment & Supplies

1 Answer

False empty paper tray message


Dude,

If an“Out of Paper” message is shown on your computer and your printer cannot pick up paper, then follow the steps below (in the order) to resolve the problem.

Step 1:Checking the media and print settings:
  1. Remove power cord when the printer is ON, wait a while and then plug it back.
  2. Turn the printer ON.
  3. Place a Paper, which is not ripped, dusty, wrinkled, or bent.
  4. Place the papers of same size.
  5. Tap the stack of the paper.
  6. Verify the stack of paper between 10 to 25 sheets.
  7. Insert the stack of papers into the printer.
  8. Set the paper settings in the print driver.
    • Open a Document in the application, which has to be printed.
    • Click File > Print > Properties > Paper/ Quality tab.
    • In the Size Drop down menu, Select the Size of Paper.
    • In the Type Drop down menu, select Type of Paper.
    • Click OK.
  9. In the Print Dialog box, click OK to print .
  10. Try printing again.
    Note: If this step resolved your problem and you want to print on another media, change the paper in the unit, repeat steps 2 to 7 above for the new media.
this will solve your problem

Dec 16, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Paper feed


Fixing paper feed problems
  • Ifthe printer is not picking up paper, check to see if there is paper inthe IN tray. If there is not, load paper into the IN tray and press thec00153917.jpg RESUME button.
  • Do not load more than 100 sheets of 20-pound paper in the IN tray. The paper stack should not exceed 10 mm or .38 inches.
  • Use the same type paper in the paper tray when you are printing.
  • Makesure that the paper width adjuster is against the left side of thestack but is not blocking the stack. Push in the paper length adjusterto make sure that the paper is fully seated in the printer. Do not pushso hard that the paper buckles.
  • Do not use paper, envelopes, or cards that are torn, buckled, have curled edges, or do not lie flat.
  • Ifusing the IN tray to load several envelopes, push the paper lengthadjuster toward the envelopes until it stops. Do not bend the envelopes.
  • Load only one envelope at a time in the single-sheet input tray and be sure that it is inserted fully into the slot.
  • Use envelopes with square flaps instead of triangular flaps, or tuck the flaps inside the envelopes.
  • Ifthe printer's paper feed rollers become covered with debris (dust orpaper fibers), clean the rollers with a soft cloth dampened with water.
  • Ifthe paper loads unevenly in the printer, one or more of the rollers onthe rear access door is missing. Remove the rear access door and checkto see if all six rollers in the door are present. If any are missing,the door assembly needs to be replaced. This is a customer replaceablepart, number C4557-60076.
  • Ifthe printer does not drop any paper from the wings to the OUT tray,remove the excess paper. The paper stack should not exceed 10 mm or .38inches.
  • Ifthe printer is sending more than a single sheet through at one time,remove the paper from the IN tray and separate any sheets that arestuck together. Reload the paper in the IN tray.
  • Ifthe printer is not ejecting paper, then turn off the printer. If yourcomputer is turned on, turn it off. Then, turn on the computer. Wait afew seconds. Turn on the printer.
    NOTE: If you continue to experience paper feed problems, try other media or paper types. Refer to the User's Manual for supported media types and specifications.

Jul 09, 2008 | HP DeskJet 710c InkJet Printer

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