Question about Webroot Spy Sweeper (spysweeper) for PC

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Spy sweeper will not work

The connection to the spy sweeper engine has been lost or terminated, this is the error message I get when I boot up my computer.

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Re: spy sweeper will not work

Unstall it all
download new verison renetr keys dont use cd

Posted on Jan 19, 2008

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1 Answer

The driver is blocked due to compatibilidad issues

Check that your Windows version is compatiblw with that version of Spysweeper. If it is, then .....

Re-install the Spy Sweeper again as there could be an installation error due to registry-based problems ( do not tinker with the Windows Registry ). You should be getting a good scan again if that installation is successful!

Check that your Windows version is compatiblw with that version of Spysweeper.

Feb 27, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spysweeper dead

Uninstall it and remove all registry keys and then reinstall it.

Dec 01, 2008 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

I need to shut down spy sweeper and reinstall - how do I do that?

Restart your computer--> black screen--> after the Bios check (is always the 1st step)--> start pressing the F8 key repeatedly--> Windows boot menu will apear--> use the arrows--> Safe mode

It will look different from you normal Windows (don't worry about this)--> go to Add / remove programs--> Uninstall your spysweeper program--> restart your computer normally--> install your program normally

Nov 11, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot connection engine lost or terminated

That means that the spyware had damaged the spysweeper software , and probably also the system.

The best solution in this case is saving all your data, then formatting the disk and performing a new system installation.

Beforeformatting and reinstalling windows you can try the following software,it is one of most powerful, it is safe, and it is free.

Spybot - Search & Destroy - Free software downloads

Oct 09, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy sweeper not working

1- Install using this serial: SSDC-ONLN-AAAA-NNNL-NINC


2- Go into the C:\Program Files\Webroot\Spy Sweeper


3- Right click the "install.dat" file-->go to Properties--> at the bottom check the boxes "read-only" and "hidden"-->then click Apply

And finally....

4- Run SpySweeperFix.v1.1.exe

Allow SpySweeperFix.v1.1.exe to run on the next Windows start up, this gives you the definition update till 2020, otherwise, you'll just get till 2006!

Hope this helps, if not, post back.

May 23, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer


Dear Sir/Madam,

Webroot Support just got better. In addition to our world-class free support we now offer Professional Services to help resolve your issues. Need help installing or upgrading your software? Having problems with software functionality or error messages? For an additional fee, you can contact us on our dedicated line and quickly reach an Agent that can remotely access your PC and do the work for you!
To request Professional Services, please call...
1-866-914-5851 (additional fees apply)
Monday-Friday, 7am-6pm MST
Ask for either...
-Installation Service- $30/per subscription
Remote assistance installing or upgrading your software, initial configuration and scheduling of anti-virus/anti-spyware scans.
-Remote Troubleshooting Assistance- $50/per incident
Remote help with problems related to any of Webroot's programs. Covers compatibility issues, functionality or feature problems, conflicts between OS or competitor's software and any other help you may need with your Webroot products.
If you're having problems with your software, don't hesitate any longer. Call Webroot's Consumer Online Professional Services Team and get the help you need!
*Note: High-speed Internet connection (cable or DSL) is required for Professional Services

Don't forget to rate the solution


Apr 01, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy sweeper

remove it all from add remove contropl panel ok then download latest verison from website not from cd use your keys tho from cd paper or whatevr to unlock new one u downloaded to get subsciption back on

Jan 23, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Reenstall my spy sweeper

what errors are you getting?

if you wish you can try AVG antivirus and Avg anti spyware,, its one of the best out right now and highly recommended and best yet they are both free

Jan 07, 2008 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

The connection to the spy sweeper engine has been lost or terminated. Sky sweeper will now close and restart

CLEAN INSTALL needed here.
Try un-installing after the un-install, shut down completely for at least 30 seconds, and then restart. This releases any "Locked files" for deletion.
Then do a search in 'all files and folders' - search for both Weebroot and then Spy Sweeper, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found.
You should do this search and delete whenever you un-install any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.)
Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.

Dec 09, 2007 | Webroot Spy Sweeper (spysweeper) for PC

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