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Check that your Windows version is compatiblw with that version of Spysweeper. If it is, then .....
Re-install the Spy Sweeper again as there could be an installation error due to registry-based problems ( do not tinker with the Windows Registry ). You should be getting a good scan again if that installation is successful!
Check that your Windows version is compatiblw with that version of Spysweeper.
Restart your computer--> black screen--> after the Bios check (is always the 1st step)--> start pressing the F8 key repeatedly--> Windows boot menu will apear--> use the arrows--> Safe mode
It will look different from you normal Windows (don't worry about this)--> go to Add / remove programs--> Uninstall your spysweeper program--> restart your computer normally--> install your program normally
If you were experiencing a " The connection to the Spy Sweeper enginewas lost or terminated" error, or any other error messages, then pleaseupdate your software to the latest version of Spy Sweeper, ver.184.108.40.2065.
Related to this question - http://www.fixya.com/support/t206134-webroot_spysweeper_sweep
It's your Webroot Spy Sweeper that's having problems - it may be related to your antivirus or firewall (try updating them), or if you're using Vista there's an incompatibility with the automatic update. Some of the possibilities can be found on Webroot's support site -
Start with updating Spy Sweeper to the latest version (by manual update) and then branch out.
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CLEAN INSTALL needed here. Try un-installing after the un-install, shut down completely for at least 30 seconds, and then restart. This releases any "Locked files" for deletion. Then do a search in 'all files and folders' - search for both Weebroot and then Spy Sweeper, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found. You should do this search and delete whenever you un-install any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.) BEFORE RE-INSTALLING Spy Sweeper
Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.