Question about Brother IntelliFAX 775 Plain Paper Thermal transfer Fax

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There is a vertical line on all of our fax transmissions

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Open the front of the fax... take a good look at the rectangular **** glass and clean it...

Posted on Dec 10, 2009

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Black vertical lines on transmitted faxes.


Just go to menu and then in tools...run alignment and clean them....

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We are getting black vertical lines on all...Can anyone help?


Have you changed the drum recently? This can indicate the drum needs to be replaced.

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We get a vertical line through sent Faxes. How do


open up the front cover and clean the small scanner glass.

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Some lines are missing when receiving faxes


Horizontal or vertical? Or do you mean lines of text?
Did you try to copy a document? If the copy is fine, then the fault is on the sending side, or there are severe transmission errors.
If the copy exhibits the same faults as the received faxes, then something is wrong with the printing part of your fax, and solving the problem will depend on the printing technology used (inkjet - clogged heads, need cleaning, or empty ink, needs replacing etc.)

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Scanning and copy problem


My clarification request turned into a solution, I believe. Let me know?

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When receiving a fax I get either big black plotches all over the page or thick black vertical lines running the whole length of the page to a point where I can no longer make out any of the information...


Try making a copy of something or printing a transmission report or journal from the "reports" menu. If the same problem is apparent on these printouts, then your drum unit or toner cartridge need to be replaced

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Transmitted pages are too dark, practically unreadable :


I suspect your scanner unit is going bad or it is extremely dirty.

Making a copy gets same result as when you send.

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Two vertical lines appear on faxed out pages


HP actually provides a service that lets you test your fax machine:

Testing Your HP Fax Machine

See if this helps. Good luck.

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