Question about HP 510 Notebook

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My HP 510 laptop boots Windows XP, but never finishes booting. It stops after it gets to a screen showing the "+hp" background image. There's no taskbar and Ctrl+Alt+Del does nothing. I have to press and hold the power button to turn it off once in this state. How can I get XP to finish booting?

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  • cingram957 Dec 10, 2009

    Thanks for the quick response. I should have mentioned that I can boot from a CD and access the files on the C: drive with no problem, so I don't think that the memory is an issue.

    I had already tried booting into safe mode to no avail - it did the same thing except that the screen was black with text around the sides indicating that it was in safe mode instead of the blue +hp background image. However, when I selected safe mode with networking this time, it booted up all the way, and I have done several normal (non-safe mode) reboots since then and it is still working. Thanks for your suggestion.

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Hello.

Either you have a memory issue or operating system problem.

First, try reseating (removing and reinserting) your memory (try one module at a time to test).

If still a problem, boot your system to Safe Mode (press F8 repeatedly). Go to System Restore and choose a date when your system worked OK. Note: with System Restore, everything, including your documents and other files you saved on the hard drive, will roll back to that date.

If still a problem, the last choices are Factory Restore and reinstall. Accessing Factory Restore (restores to the factory settings and will wipe out anything that you have installed or saved on your PC), is dependent on your hardware manufacturer. Boot your system and press F10, F11, Alt+F10, or Ctrl+F11 to access Factory Restore. Follow the prompts.

If still not resolved, you'll probably need to reinstall your operating system.

Hope this helps.

Posted on Dec 10, 2009

Testimonial: "Your safe-mode suggestion helped me get past this issue, although I specifically had to do safe mode with networking. Thanks for your suggestion."

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