Question about Citrix GoToMeeting

2 Answers

Cannot find suitable folder to install to

When downloading the goto meeting the user get a message Cannot find suitable folder to install to

the folder C:program filescitrixgotomeeting is there but has no contents

they are running windows xp and have local administrator rights

Posted by on

  • konos44 May 11, 2010

    +1 on this issue. Even tried deleting the folder but still comes up with the same error.

  • Lavar James Jan 31, 2012

    I see that you are having issues with GoToMeeting.
    Please reach out to me directly, I can provide you with an alternative that works.

    My number is 202-556-6570.

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2 Answers

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  • Contributor
  • 2 Answers

Http://support.microsoft.com/kb/955759

Add registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags
REG_DWORD: {5042648C-F439-468D-859B-6CD12BA02D3A}
Value data: (hex) 0x00000001

Posted on Dec 11, 2009

  • dookies9598 Sep 21, 2010

    not helpful if your not computer savvy

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  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

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    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 4 Answers

This worked for our issue - direct from Citrix Support:

The issue seems to be related to a Windows Security Update. Our engineers are working on this.

Can I get you to ask your client to try the following:

After clicking the link to join your meeting.

Select the option to manually download the software and save the executable somewhere you can find it easily. Most people prefer to save the file to their desktop.

Next, right click on the icon and select “Run As…”

Finally, DESELECT the option to “Protect my computer from unauthorized program activity.”

And select OK.

You should be able to connect into the meeting.

You can also try joining the meeting through a different browser such as firefox.

Posted on Dec 10, 2009

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Try this:

The issue seems to be related to a Windows Security Update. Our engineers are working on this.

Can I get you to ask your client to try the following:

After clicking the link to join your meeting.

Select the option to manually download the software and save the executable somewhere you can find it easily. Most people prefer to save the file to their desktop.

Next, right click on the icon and select “Run As…”

Finally, DESELECT the option to “Protect my computer from unauthorized program activity.”

And select OK.

You should be able to connect into the meeting.

You can also try joining the meeting through a different browser such as firefox.

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