Is there any other computer online ?
If not then check the IP address of the laptop.
Try to ping the DNS servers and you will get the exact error.
Check if there is any static IP address on the computer ?
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Open the router setup page and reduce the MTU size to 1300 and power cycle the router.....Now,check.
If you get the same problem then,try to reflash the firmware on the router and reconfigure the router from scratch.
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