Question about Creative Labs ZEN Vision W Digital Media Player

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Dropped i dropped my zen w on a tile floor. the screen is black, the unit is non responsive. only the blue light for the on / off button shows life. but can not turn on / off. no sound. hooking to computer does not register. i hate to think that all of my music and video and a $400 unit is lost. is there a master reset button or something? kelso

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  • kelsocoleman Jan 21, 2008

    thank you.

  • jchrist104 Nov 13, 2008

    I dropped my Zen Vision W and now get absolutely no response. The blue light on theon/off switch lights up but the screen remains black. I've tried to reboot and nothing happens. The computer doesn't recognize it when plugged in. I e-mailed Creative and since it's out of warranty they said "buy a new one"

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  • 56 Answers

Kelso,

I guess there is only one solution for it: is to take it to a suplier and try to record what it has in memory to another unit (CD, DVD or HDD). Maybe cheaper concerning to a screen change. Anyway, ask them how much is both cases (screen change or data saving), because your actual screen is given as finished with that fall.

Posted on Jan 19, 2008

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Well you can try this if you still got the zen, press the reste button, dont hold just press it then hold down the power button and it will start up but mine just kept on going black fter a while so i had to put it into recovery mode by doing the following.
Hold down play untill the end
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then it will delete the firmware make sure you have this downloaded on your computer
http://support.creative.com/downloads/download.aspx?nDownloadId=10889
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"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

http://www.anythingbutipod.com/forum/showthread.php?t=18859

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