Question about Creative Labs ZEN Vision W Digital Media Player

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Dropped i dropped my zen w on a tile floor. the screen is black, the unit is non responsive. only the blue light for the on / off button shows life. but can not turn on / off. no sound. hooking to computer does not register. i hate to think that all of my music and video and a $400 unit is lost. is there a master reset button or something? kelso

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Re: dropped


I guess there is only one solution for it: is to take it to a suplier and try to record what it has in memory to another unit (CD, DVD or HDD). Maybe cheaper concerning to a screen change. Anyway, ask them how much is both cases (screen change or data saving), because your actual screen is given as finished with that fall.

Posted on Jan 19, 2008

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Creative Zen M:vision - can't turn on/off, permanent blue light

Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

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On the left side of the zen is a small hole, in that hole is the reset button, find something thin to poke in it, paperclips work nicely.

Nov 20, 2009 | Creative Labs Zen V MP3 Player

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May want to check the connectior that is on the unit make sure this has not came loose from the pcb inside if it has a light solder job will not hurt to get this thing to come back to life.

Jun 22, 2009 | Creative Labs ZEN Vision:M Digital Media...

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My zen's screen wont turn on

i'm assuming you pushed the reset button at the bottom already. does it seem like it is booting (does the hard drive spin, the head move?) if nothings moves or spins i'm assuming you have a defective logic board. there is a creative zen repair guide that shows you how to do that, the part is on ebay.

Apr 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

5 Answers

My zen won't turn on. only the blue light flashes when its plugged in. the screen doesnt turn on. what does this mean thanks

Well you can try this if you still got the zen, press the reste button, dont hold just press it then hold down the power button and it will start up but mine just kept on going black fter a while so i had to put it into recovery mode by doing the following.
Hold down play untill the end
Press the reset button
Hold down the power button
Makes sure you releas the play button last
after that do Reload Firmware i think
then it will delete the firmware make sure you have this downloaded on your computer
its the newest firmware
when you downloaded this plug in your zen into the computer and it should turn on your zen and then say Firmware problem and if it doesnt just put it into recovery mode then plug it in.
Then make sure all application are turned off like Mozzila or the Internet Explorer, then just double click on the firmware and it should fix

Feb 01, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My zen is frozen

try to reload the firmware. download the firmware from hold the play button when turn the player on, that will lead you to the recovery mode. chose reload firmware and then connect to your PC. run the firmware downloaded.

mick2a: the screen is gone. you need to replace it.

Jul 18, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen V Plus Help Needed

Hi, I had the same problem with my Zen V Plus. I held the volume + button in and connected the Zen to the computer using the USB cable and the Zen came back to life ! Try it - it might just work like it did for me.

Jun 15, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers


plug into computer

press reset butten

make use of the warenty that came with it

May 18, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Black Screen, Not turning on but charges?

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Feb 06, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen m dropped 2 feet on tile floor

"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

Jan 20, 2008 | Creative Labs Zen Touch MP3 Player

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