Question about KitchenAid Food Mixers
Hi, LAKEBAY. You didn’t provide your model number which would have been helpful and limits me in what I can offer you as a possible solution.
The symptoms you describe are indicative of a speed controller assembly going bad inside your mixer’s head and this is something you can fix this yourself.
The inspection and troubleshooting of the inside of your mixer is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number and select a file listed under Parts List. Some models will have multiple files. Download one and check to ensure it matches your mixer model. If it doesn’t match, continue to look at other manuals until you find the correct manual that does match.
Depending on your model, locate the Governor Assembly and Control Plate Assembly on the pages titled:Motor Control Parts, or Control Assembly on pages titled: Case, Gearing and Planetary Unit. The illustrations provide an exploded view for the disassembly and reassembly of your mixer’s components, along with all the parts.
First inspect around the controller assembly to ensure all the wire connections are OK. It's possible a connection has come loose. Unfortunately the whole controller assembly is fabricated on a little PC board which was not meant to be 'home fixed', and my 'expertise' ends there. A local small appliance repair shop should be able to determine if the controller assembly is functioning properly or not, or you can just order replacement parts without the testing.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
While your mixer is apart it would be ideal to check for any other unseemly wear and tear on the gears, etc. It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer.
Good luck and have fun. I hope this helps. Howard, Burke, VA
Posted on Dec 10, 2009
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Posted on Jan 02, 2017
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