Question about SanDisk Sansa Fuze MP3 Player

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My sansa fuze wont play i know it has power in it because the blue light surrounding the center dial is lit yet i cant get a screen to come up nor can i shut it off

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Hello,

Sandisk gives next support link, how to recover the player:
http://kb.sandisk.com/app/answers/detail/a_id/4/kw/blue%20ring/r_id/101834

Solution 1: RESET THE DEVICE
Scroll to the Sansa Fuze on next site, how to perform a reset:
http://kb.sandisk.com/app/answers/detail/a_id/188/kw/blue%20ring/r_id/101834
my sansa fuze wont play i know it has power in it - f78ea59.jpg

When solution 1 did not help.
Solution 2: RELOAD AND UPDATE THE LATEST FIRMWARE
All data on the player will be erased when updating firmware !
Go to next sites, seeing how to do a firmware update:
1. To perform a firmware update the player has to be in MSC mode.
How to put the player in MSC mode, see the information about the
Fuze player:
http://kb.sandisk.com/app/answers/detail/a_id/61/kw/blue%20ring/r_id/101834
Putting Sansa Fuze in MSC mode:
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the left button ( |<< ) while connecting the device to the PC.

2. Continuing with the firmware reinstallation you can choose either automatic or manual update, see:
http://kb.sandisk.com/app/answers/detail/a_id/278/kw/blue%20ring/r_id/101834
Automatic update using the Sansa Updater.
or
Manual update going to Sansa Forums.

Need more help ? Just post a comment.

Posted on Dec 10, 2009

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  • Contributor
  • 31 Answers

You might have the wrong file type try downloading a converter

Posted on Dec 10, 2009

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1 Answer

My sansa fuze 8gb won't turn off the screen is blank but the blue light around the wheel is sitll lit. When i tried to plug it into my computer it still did nothing. i just bought this 2 months ago and am...


You should be able to hold the power button (as if you were turning it on) for 20-25 seconds, which will shut it off completely. It should work as if nothing happened when you turn it back on again. Hope this works for you!!

Jul 10, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

My sansa fuze at times freezes. I do not know why,


Hello,

When the blue ring is illuminated, first try the RESET for the Sansa Fuze.
The player should NOT be connected to any other device:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.

1d7a380.jpg

When a RESET won't work or the player freezes again, UPDATE the firmware on the player in 2 steps.
The player should NOT be connected to any other device:

> step1: Enable MSC mode
1. Turn device OFF: when the player is frozen first perform step 1 and 2
of the RESET procedure:
1. Slide and hold the Power switch up for approximately 20
seconds.
2. Release the Power switch.
2. Slide the Hold switch down to Lock (orange colored dot showing).

fd30d03.jpg
3. Press and hold the left button ( |<< ) while connecting the device to the PC.

> step 2 : UPDATE the firmware
Use next page for updating the firmware on the player.
http://kb.sandisk.com/app/answers/detail/a_id/278
There are 2 methods for updating, for Windows operating system the
updater ( method 1 ) should work:
Method 1; Use the Sansa Firmware Updater
Method 2: Use the update board / Sansa forum
Look in the Update page for the steps to follow.

Jul 20, 2010 | SanDisk Sansa Fuze MP3 Player

2 Answers

Theres a blank screen after charging mp3 it wont turn off


Press the power and the Play (>||) button together for 20 seconds to reset the unit

Feb 28, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

I forgot how to adjust the volume on my Sansa Fuze MP3 player.


While playing a song, rotate the thumbwheel (the dial below the screen).

Feb 11, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

Fuze locked up and failed this morning


attach the USB cable then Press and hold for 20 seconds the ON button & the Play button(>||)

Feb 05, 2010 | SanDisk Sansa Fuse MP3 Player

1 Answer

My sansa screen went white


Try resetting the device by holding teh power switch in the ON position for about 15 seconds, then while it's OFF, slide the power switch DOWN to the HOLD position. Now for the tricky part, let's force a manual MSC connection. Press and hold the center button while plugging in to the USB port. Let us know if the screen lights, and the battery begins charging in this mode. If it's charging, let her charge for a while to give the battery a chance. Then, open a Windows Explorer window. I like to use [Windows key] + E, or go to My Computer. See if the Fuze appears under "devices with removable storage". If it's communicating, you have the options of formatting the device and reloading the firmware.

Jun 06, 2009 | SanDisk Sansa Fuze MP3 Player

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