Question about HP Photosmart 2575 All-In-One InkJet Printer

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Keep getting the message "carriage jam" when I try to print but there doesn't seem to be one. I have turned the printer on and off and pushed and pulled the ink cartridges and all seems to flow well but I keep getting the same message. Any ideas?

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Hi and welcome to FixYa,

Initially, a "CARRIAGE JAM" as the term implies is a condition where the bed/carrier of the printheads and in most cases the ink cartridges could not move normally left to right (or the other way around), it is stuck. In most cases, this is after a paper jam and HP has posted information here.

or the printer thinks it is stuck...

Possible approaches and tries for a fix:

  • open up the cover to gain access to the carriage (bed/carrier);
  • move / slide the bed/carrier left-right left to determine if it can move freely;
  • check for obstruction, blockage, bits of paper, out of position ink cartridge or anything out of the ordinary that could and would prevent the lateral movement;
  • there would be a semi-transparent strip of clear plastic with markings extending from the left to the right behind the printheads and ink cartridge holders. There would be bar code like markings that are closely spaced together. This is the encoder strip. The markings are used by the printer to determine the heads' position. Any dirt, dust or ink smudge(s) on this strip would cause the 'eye' no to see the markings nor through the plastic. Fix is to wipe clean. In some other faults, the entire strip could be out of position or one end disconnected. Any of these would cause the printer to think that the carriage is jammed.
Should none of the above be applicable, then the printer would have to be opened up for a look & see.

Good luck and thank you for asking FixYa. Happy Holidays.

Posted on Dec 17, 2009

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