Question about Western Digital Passport WDPS021 (XML600UEBN) Power Supply

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I have a Western Digital external hard drive that will not work. It will not turn on, the power cable is bad on these? Where to buy new cable?

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Western Digital drives comes with 3 years warranty, they should be able to replace it for you

check if it is covered here http://support.wdc.com/warranty/index_end.asp?lang=en

if it is not covered under warranty. take it to radio shack or equivalent and they should be able to match up one for you.

Posted on Dec 09, 2009

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Hello

Well, it does nor necasarilyTake it to a computer hardware shop and let them have a look at it before you spend money on a power cable which might not be broken.

Kind regards
Andrea

Posted on Dec 09, 2009

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Western Digital Hard Drive WD2500B015 getting power but will not turn on...Suggestions?


Buy a new external hd enclosure and reuse the hd from the failed enclosure. Hard drive enclosers are cheap BTW. Try newegg!

Dec 06, 2014 | Western Digital Computers & Internet

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How to Recover Data from Western Digital Hard Drive


Part 1. Some common causes of data loss on Western Digital Hard Drive
Western Digital delivers high quality and high-performance hard drives in the industry. There is no doubt about the quality of these hard drives. But even the Western Digital hard drive users can lose their precious data stored on their hard drives. When something like data loss occurs with you, use the Western Digital hard drive recovery to recover your lost data. But you also need to learn the causes of the Western Digital data loss before performing the WD data recovery as it will help you prevent future data losses. There are various reasons that can lead to data loss on your Western Digital internal or external hard drives. For example,
  • Accidental deletion
  • Accidentally formatted Western Digital Hard Drive
  • Wrongly format or lost partition
  • Unrecognized and inaccessible drives
  • File system corruption
  • Eject or power off WD drive improperly
  • Virus attack
Part 2. How to Recover Data from Western Digital Hard Drive
External hard drives are more susceptible to data losses than internal hard drives as they are connected and disconnected to various computers in their lifetime. Data losses are as common on Western Digital external hard drive as on other hard drives. But data is not deleted from a hard drive permanently but only the link to the data is deleted from the register, making it inaccessible. The file will remain on the drive until it is overwritten by new files and data recovery software makes use of this principle to recover data from Western Digital external hard drive.
You just need to use the correct Western Digital hard drive data recovery that can help you recover your data safely from your Western Digital portable hard drive. We have found that Recoverit is the best tool for data recovery on WD external hard drive.

Why Choose Recoverit Data Recovery?

Recoverit is a propriety data recovery tool from the global leader in the Application software development - Wondershare. If you ever face data loss on your Western Digital hard drive, then you can use the Recoverit data recovery tool to get back any data was lost caused of accidental deletion, formatted, WD hard Drive corrupted or inaccessible, virus attacked and power failure, etc. It is the fastest and the most effective data recovery tool currently available in the market.
Step by Step Guide to Recover Data from Western Digital Hard Drive

First you need to simply download and install the Recoverit data recovery tool and then launch the Recoverit application on your computer after installation. You can choose Window version or Mac version of Recoverit according to your system. Here we take Windows version as example. After that, you can follow the steps below carefully to recover data from Western Digital external hard drive.
  • Step 1 Connect your WD external hard drive to the computer using suitable cables.
  • Step 2 At the interface of Western Digital data recovery application, select "External Devices Recovery" module to recover data from Western Digital external hard drive.
  • Step 3 On the "External Devices Recovery" screen, select the Western Digital hard disk and click the "Start" button. Recoverit Western Digital data recovery will start a quick scan on your Western Digital external hard drive for lost files.
  • Step 4 After the quick scan, you can preview the files that are found on the drive. If the files you want are not there, click "All-Around Recovery" to start a Deep Scan.
  • Step 5 Deep scan will find all recoverable files on your Western Digital external hard drive. Preview and select the files that you want to recover and then click on "Recover" button to restore them on your computer.

Part 3. WD external hard drive not recognized. How to Fix?

While using the WD external hard drive, users may go through issues like hard disk not recognized. A variety of reasons can result in a Western Digital external hard drive not recognized. Some of the common troubleshooting is discussed below.

1) Change the USB port or connect it with another new/available USB cable
There are common chances that your WD external drive fails to be detected to show up in your computer. In such case, you have to change the USB port or connect your hard drive by using a new USB cable. In general, the issues like WD external hard drive not recognized easily gets fixed by these measures.

2) Scan and clean up possible virus or malware
Virus attack is a serious issue when people connect their WD external hard drive to other computers. The hard drive gets easily affected when attacked by a virus, which hampers its functioning and makes you unable to access the data available on the hard drive. This makes it vital to remove the malware or virus available on your PC and WD hard drive. By scanning it with reliable anti-virus software you can easily remove the virus or malware.

3) Turn on USB Root Hub to make WD external hard drive recognizable
To troubleshoot the problem like WD external hard drive not recognized, you can turn on USB Root Hub to make it recognizable.
  • Select Start and type devmgmt.msc, then press Enter.
  • Open up the Device Manager and expand the USB controllers.
  • Now, right click on the USB Root Hub, select Properties and then head to Power Management.
  • Uncheck the box saying "Allow the computer to turn off this device to save the power".
  • Use this process repeatedly to turn on all the USB Root hubs displayed on the list. After that, restart your computer and the WD external hard drive should appear on your PC.

4) Check Disk Management
You can try checking the Disk management utility to see if the hard drive is showing up there or not. A drive may not be showing up because it hasn't been assigned a drive letter or assigned an already existing one. You can change the Drive letter of your Western Digital external hard drive to fix the issue.
To change the drive letter of the hard drive follow the below steps.
  • Press Windows + R to start the Run command.
  • Type Diskmgmt.msc and press enter to start the Disk management.
  • Now, find your WD external hard disk and right click on it and select Change Drive letter and path.
  • Then, assign a new drive letter to your WD external hard and click OK to save the changes.
  • After doing that, the following letter will be assigned to your Western Digital external hard drive and it will show up on the computer.
Part 4. Useful Tips to protect your WD hard disk

1) Do not add new data - Do not add any new files to the WD disk after data loss from Western Digital external hard drive. This can overwrite the files that can be recovered from the hard disk and you will permanently lose all the data. Hence, before you find out and recover all the lost data on your hard disk, stop adding new content on it. This will improve your chances of recovery.

2) Use Antivirus software - Regularly scan your WD hard drive with authorized antivirus software to help remove possible viruses from your WD external hard drive. By scanning and removing viruses from your computer regularly, your computer will be healthy and free from any file corruption that could lead to data loss.

3) Eject WD hard drive by using "safe remove" option - Never unplug or disconnect your WD hard drive abruptly as sudden removal may not give it enough time to save the status and lead to file system corruption. Always eject the WD external hard drive using the "Safe Remove" option to prevent data loss from sudden ejection.

4) Save the files to another hard disk or storage device after recovery - Always save the recovered files on another hard disk or storage device to ensure 100% recovery. This is because there is still a risk of data loss when you recover the files on the original location. Even if the drive itself has no problems, there is a chance of data loss when you recover files on the same location as it can overwrite the files that are to be recovered and you will permanently lose them.

No doubt Western Digital produces the best quality hard drives, but even they are as susceptible to data losses as other hard drives in the market. You may get really troubled when you lose your precious data due to virus attacks, accident deletion, hard drive corruption, lost partition and other reasons. In this case, you can use the Recoverit WD data recovery tool to recover data from an external hard drive, including Western Digital hard drive within just several clicks.
Best Way to Recover Data from Western Digital Hard Drive

on Jun 08, 2018 | Data Recovery Software Computers &...

1 Answer

Computer is dead, need access to hard drive content


your best bet would be to goto ebay and buy a kit which turns your hardrive into an external drive ..... determine what kind of hard drive it is and buy a kit .... ide or sata etc either way you will need to buy the coverter

Mar 29, 2014 | Western Digital Computers & Internet

1 Answer

Pc does not recognise external drive


Hi,

There are a few reasons this would happen, The options are a bad USB cable, a faulty driver in your PC, a failed circuit board in the enclosure or a failed circuit in the drive itself.

First try the drive on a different PC and see if it works. If it does reply back and we can look into the failed driver. If it doesn't then take it to your local PC shop and have the technicians test it with a new USB cable, if it works buy the new cable. If that also fails to work have the technicians move the hard drive into a new enclosure.

If it works in the new enclosure buy the enclosure and your on the way. If it doesn't, then the hard drive itself is the problem. If that is the case you will need the help of a data recovery pro to retrieve your data. If this is the case reply with your location(Country, State and City) and I will assist you in finding a reputable pro to assist you.

Hope this helps FixYa,

Chris

Nov 04, 2009 | Western Digital Elements powered by WD 320...

2 Answers

Western Digital external USB 2.0 Problem


Buy an External USB 2.0 Hub with the 5.0V power supply. I have a TARGUS 4 Port Hub. MY WD2500XMSB works fine thru the HUB, but will not work using any cable (even the one that came with it) when directly connected to the USB port on my computer. The power consumption of passports sometimes exceeds the .5 milliwat rating for the ports and ccause the port power to interrupt (see USB 2.0 specifications). The external hubs with external power have a higher power output usually an can power the passport drives. CW Rumsey

Oct 07, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

My external hard drive wont conect to my computer.


Is this a new drive? has it worked before? the usual sequence is to connect the external drive to a power source first, and then connect the usb cables to the PC. IF you know the usb cables are good and have verified that they are connected properly, try connect to a different usb port on the PC, sometimes ports go bad. If that still doesn't work, the most likely the hard drive has gone bad.

Oct 03, 2009 | Computers & Internet

1 Answer

WD External Hard drive does not work no power to it


External drives tend to use power supplies at 12V DC and 1 amp or just a little bit over. You could read the output of the power supply with a digital volt meter. If you have power and the enclosure still refuses to turn on, you could buy another enclosure, another power supply, or just a naked USB to IDE adapter and pull the drive out of the existing enclosure.

Chances are, the drive you get out of the housing will never be going back into that case.

Jul 11, 2009 | Western Digital External USB 2.0 80 GB...

1 Answer

Western digital passport 160gb external ( device not recognize


As you did not specify 2.5" or 3.5" I will give you both sets of steps:

If it is a full sized hard drive and requires power, it may not be getting enough power, have the AC adapter tested at a computer shop. If it is dead/dying replace it, if not move onto the next step.

Try a new usb cable, also available at most computer shops. If the new cable works at the shop try your old cable as well. If the old one doesn't work, buy the new cable, problem solved if it does work the problem is either in the caddy or your computer.

Assuming it's in the caddy, now have the people at the shop swap the HDD from your shell into a new one and test the drive again, as with the above if it works you're done. If it doesn't the problem is internal to the actual HDD. Time to buy a new external drive and send the old one for recovery if it has any crucial data on it.

Let me know how you make out and if needed I will provide additional steps. Also if you need data recovery help let me know your region and city and I will recommend an appropriate facility.


Chris

Jun 02, 2009 | Western Digital Passport 160GB External...

4 Answers

My external hard drive won't turn on


Ok, this just happened to me, my western digital my book studio external drive was not booting up, i could hear the disk spinning, but it would then cut out and the light on the drive was never turning on. i called Western Digital customer support and found out that the proper way to connect a drive is to plug in the power cable FIRST then the data cable. Also, with the My Book Studio Edition you should never have to press the power button, the drive just turns on when you plug it in. Hope this helps somebody...

Feb 18, 2009 | Western Digital 500GB My Book Pro-External...

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