Question about Maytag Neptune Washer
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Posted on Jan 02, 2017
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Sep 07, 2015 | Washing Machines
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Dec 02, 2010 | Maytag Neptune FAV6800AW Top Load Washer
Excessive suds can prevent the pump from evacuating the water properly and will sometimes result in an F21. When the suds dissipate, the washer will then be able to pump out the water. Look for this type of condition if necessary.
If the drain pump runs but the washer will not drain the water, see if the washer will gravity drain. Pull the drain hose out of the stand pipe or sink and place it in a shallow pan at floor level. If the washer will gravity drain okay but will not drain when the drain pump is running then you will likely need to replace the drain pump.
If the washer will not gravity drain, then you still have a clog somewhere in the drain system. If you have not pulled the hose between the tub and the pump, then you could have a clog in this area.
If the washer does drain normally, then you could have a failed pressure switch, air pressure hose problem, wiring failure or a failed control board. I provided some technical information below that will help you test the pressure switch. Unplug the washer and remove the top panel to access the pressure switch and the electronic control board. If the tub is empty, you should measure continuity (near zero ohms) between contacts 21 and 22 on the pressure switch using a volt/ohm meter. The LEVEL 1, LEVEL 2 and OVERFLOW contacts should all measure open (infinite resistance). If the contacts on the pressure switch are okay, you can check the resistance through the wires at the electronic control board. If you get the correct resistance through the circuits measured at the control board then the control board will need to be replaced. If the wiring harness is bad, it will need to be replaced.
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