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Hello. A piece of plastic accidentally went into the unit and now it is jammed-when turning on power to the unit, I only hear a humming sound. What do I need to do to get it running again? Thank you. Gary

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There should be a hex shaped end tool that fits up inside the bottom of the unit in the motor case and of course with the power off reverse the cutter assembly manually to free the piece thats stuck,then remove tool and power up and see if it turns again

Posted on Dec 09, 2009


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Posted on Jan 02, 2017


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Hormann 55000 won't engage and close door. Hums for a few seconds and stops.

There are a lot of people that have similar problems. Check the most obvious place first. That would be the two light units at the bottom of the door on the jams. one unit sends out a light beam and the other receives it. They have to be aligned for the door to work. Most often one of these units gets bumped out of alignment so the door stops working. I learned this the hard way myself. Usually one gets bumped and is an easy fix. Take a look at the metal bracket that holds the plastic unit in place. If it gets bumped there is a little plastic pin sticking up in between the two screws. You can tell if it has been moved because the plastic pin is out of the hole in the metal bracket. Carefully slide it around until it snaps back in and that should solve your problem. Be careful when you move it so you don't move or bend the metal bracket. I learned this the hard way too) If it doesn't work use a piece of heavy paper or cardboard. Find which unit is sending the light and if it hasn't moved work with the other (receiver unit) one. It is easier to re-align them when it is dark because the beam stands out better. Good luck.

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If you are lucky, it only went in protection mode and after disconnecting the power for a little while and reconnecting things could come back. But if the system did not have an overload protection, a fuse can be blown, or worse the power supply or power amp can be blown to pieces. There is one thing semiconductors don't like is work over their limit.

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First, see the Sears Parts site for your washer:!retrieve.pd?modelNumber=110.22712100

Also see the Whirlpool / Kenmore service manual.$FILE/L-55.pdf

Initial thoughts are a worn/broken motor coupler.

See the following for how to get to it and check it.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

It's possible that the prongs have broken and the humming that you hear is the pieces rubbing against the center rubber piece.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

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1 Answer

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Sounds like the pump (not the drain pump) is not able to run. Perhaps something went into it and is jamming the pump. (bones, small pieces of glass, etc).

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I think the trolley has jammed against the bolt just in front of the motor unit. Remove the bolt and then run the door until it is closed. With the door closed locate the 'up limit' control on the side of the motor unit. Turn this 2 turns in the opposite direction of the arrow printed on the cover. Replace the bolt.

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Hope this helps,

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