Question about Microsoft Zune JS8-00001 Digital Media Player

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Broken Zune LCD screen

Hi, I can't figure out how my Zune's LCD screen cracked, but now I'm looking to fix it. Any suggestions?

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  • Anonymous Feb 05, 2008

    my zune has a broken lcd according to my dad and i do not know how but i can not afford to pay for somebody to fix it as i am to young to have a job and it was a christmas present. mine is also a brown microsoft zune that is 30gb.

  • carl bryant Feb 07, 2008

    when i was at work playing a game of dodge ball with the kids and i ran into the wall and my screen on my zune got cracked and i want it fixed can you help me and my email is carlbryant0123@gmail.com

  • javi1839 Feb 29, 2008

    my zune was in my bookbag at school and it fell off the table and i want it fixed

    my email is javi1839@yahoo.com

  • Anonymous Apr 09, 2008

    called microsoft,same run around,cracked screen not covered,wow how did it crack?can it be fixed,microsoft was of no help..this screen should not have cracked,something is wrong at the gates empire to let this happen and not own up to it..talk about cheep,this is the worst I have ever been treated by any company ,and to think that I always worshiped microsoft,in the past....hell now I see the light ,they are just as bad as,ford,GM,and every other big American Company,It,s the all mighty dollar,not there good name,they dont care......,hell build junk,sell junk. dave d

  • Lil Star May 21, 2008

    Broken LCD screen, cant figure out why. Nor how to fix it

  • BREEZDEE May 23, 2008

    LCD SCREEN BROKEN

  • Anonymous Jul 20, 2008

    To the ****** ********** above who posted about all american companies building junk...go **** yourself...then move to china you goddamn ******* communist *******. You're probably some dumb, mazda driving, ***** ******* anyway. Oh, and about youe zune breaking...hahahhahahahah..lol...couldn't have happened to a bigger *******. Hope you get cancer, and you have to be treated by an "american." See how much you like america then...fuckin ***.

  • Anonymous Sep 03, 2008

    My 30 gb zune LCD screen cracked!!!!!!!!! I am soo pissed. i want to get it repaired, but it will cost money. i bought a 2-year service plan for it, but they said they don't cover accidental breaks. TOTAL ********!!!!!!!!!

    i want to know what i can do to fix it without paying anything.

  • Anonymous Sep 25, 2008

    Took my Zune out of the carrying case and noticed the screen had cracked. Not sure when it happend.

  • Anonymous Oct 14, 2008

    I've had my 30GB Zune less than a year. I got it as a gift and it was refurbish, so it's not under warranty. Someone was borrowing my Zune when the LCD screen cracked. It still works, but it doesn't show a picture on the screen, but it still plays music.

  • Anonymous Nov 02, 2008

    my zunes LCD screen is cracked and i want to get it fixed

  • mary_e_walke Nov 17, 2008

    i got my zune for my birthday and 2 days later the screen cracked and the warranty ran out. i need to know where and how can i get this fixed

  • Anonymous Dec 02, 2008

    my 30gb black zune is less than a year old brand new
    and in about 5 to 6 months from purchase date the zunes screen only shows half the screen and the other half is black oh and i don t now if this is important 2 weeks ago i kind of washed it with my pants so yeah how am i suppossed to fix this

  • lapitufa209 Dec 07, 2008

    my son had same problem. his dad bought his a 30GB Zune for Christmas and the screen broke while he had in his pocket...Pretty unfair to have to pay out of pocket when it's obviously a defect of weakness from manufacturer. it continued to work after that for a while then gave out all together...



  • jilli_beanz_ Jan 03, 2009

    A weight dropped on the LCD screen and Microsoft wants to charge me $140 to fix it. How can I do this for a lot cheaper? Where can I go?

  • Anonymous Apr 12, 2009

    I bought the zune and a a month or two later, the inner lcd screen cracked and is all black, and it hardly had any hard physical contact at all! zunes ****! they should fix it for free!

  • Anonymous Apr 21, 2009

    I CRACKED THE FRONT PLASTIC SCREEN NOT THE LCD SCREEN

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Hi,

I had same problem. After lots of research I got my screen from http://www.repairsuniverse.com.

The price of the screen was half the price of the previous post and they included full instructions how to fit which for me we're a god send!

Paul

Posted on Jul 17, 2008

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Ok
Same thing happened to me

What ya do is go buy a new one that is the same as the one you have.

Take your broken one and swich it with the new one and return it and say when ya opened it the screen didn't work.

problem solved

Posted on Aug 08, 2009

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I am an attorney with a consumer protection / class action law firm in North Brunswick, NJ.

My firm is currently investigating consumer complaints concerning the cracking or breaking of the internal LCD screen of the Microsoft Zune during normal use.

If you or someone you know has experienced this problem, or have information you believe could be helpful, you may be eligible to join our investigation. Please call Jon of Galex Wolf, LLC at (732) 257-0550 or e-mail your name, contact information, and circumstances to info@galexwolf.com. For more information, you can also visit http://www.galexwolf.com/sub/microsoft-zune-galex-wolf.jsp

Thank you.

Posted on Mar 14, 2008

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Ebay has replacement screens for 45 dollars on average, easy to replace with instructions. Be advised that zune screens do break often because of extended charging. Its a defect in the zune that is not warrantied, so if it happens to you, you are out of luck. Anyhow, thats the best i have found

Posted on Feb 13, 2008

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Yes it is possible to easily replace the screen yourself. RapidRepair has 30GB replacement screens for $90 at:

http://www.rapidrepair.com/shop/3020-microsoft-zune-lcd-screen.html.

And there are many videos on YouTube on how to dismantle and put back together the zune. You can always and should shop around for the best price on parts. Search Goolge for Zune replacement screens and your size, 30GB, 4/8/80GB etc.

There are other sites that sell parts so look around.

Adam Stafford
www.GotZune.com

Posted on Jan 24, 2008

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My Zune was defective it blew up that the LCD screen crack and there was a pouch silver liquid inside not word the product

Posted on Sep 10, 2013

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Your screen can be replaced. There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide, so you can do it yourself too, not that difficult. Part is available on Ebay. If you can't do it yourself, have a tech savy friend do it for you.

Posted on Aug 24, 2010

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I got my 8 gb zune last christmas even got a case with it so it didnt get scratched. well about a month ago i dropped it and the entire lcd screen cracked in about 50 places. now it wont turn on or anything, i wonder if its even fixable. i think the company should replace it or give our money back for selling such a horrible product

Posted on Dec 21, 2009

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