Question about Pc America Restaurant Pro Express

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Moved pos with restaurant pro express from one location to another and now cash drawer will not open, and kitchen printer will not work

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Go in the setup screen > in hardware section> select "USB printer" to open drawer . ------ if this does not helps then you will haVE to remove each and every external connection and reconnect it again and check out.if that also does not helps then reconfigure the system again. if reconfiguring is not helping or if you are not able to reconfigure you can directly contact the pos SOFTWARE PRODUCT service center just by clicking on this link This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya

Posted on Dec 09, 2009


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Posted on Jan 02, 2017


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Hi Jon,
The cable from the cash drawer plugs into the receipt printer, not the computer. If you plugged everything into computer as you said, this is your problem. A tech not familiar with POS systems would not know this.

B Mattern
Please return and give me a favorable rating if this helps or is of value to you.

Mar 23, 2011 | Pc America Restaurant Pro Express

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I have a client with a Posiflex system running PC America Restaurant Pro Express 9.5. This was a used system which I purchased from a discount house. I set it up and delivered it to the client a week...

You could try reloading RPE. It only takes a few minutes and could correct the problem. You would not lose any settings because they are stored in the database. Be sure to backup database before you do this.
But why aren't you running it thru the receipt printer. Much more reliable.

B Mattern
Please return and give me a favorable rating if this helps or is of value to you.

Jan 08, 2011 | Pc America Restaurant Pro Express

1 Answer

My cash drawer will not open. it was working fine until i had to unplug printer and when i plugged it back in it did not work

Reboot the PC. This should re-establish the connection to the cash drawer thru the printer. Check the cable connection from the printer to the cash drawer. You can check it in RPE by going to CASHIER FUNCTIONS and hitting OPEN DRAWER.


Sep 26, 2010 | Pc America Restaurant Pro Express

1 Answer

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Is the problem you're having with a computer running Windows Server?

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