Question about Kirby Ultimate G Bagged Upright Vacuum

2 Answers

Wont come on or stay on

I thought I possibly had a short in the cord, but a kirby salesperson passing through the complex I live in told me that there are several safety precautions on it and that it will not stay on if something is not connected properly. The machine will come on when I first plug it in and turn it on but then will go off immediately. When I began having a problem with it, it would go on and off while I was vacuuming depending on the position of the handle. I have taken it apart and checked that all parts are secure but it still wont work. Any solutions anyone.

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  • boys mom Jan 20, 2008

    My machine is the G2000 limited edition. Maybe you have another solution for that one. I did not originally post it as such because that option wasn't available and I did'nt think to add it to my comment. If you dont have a different solution, thank you for trying anyhow.

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  • Expert
  • 357 Answers

Take a look at my troubleshooting guide....

http://reviews.ebay.com/COMMON-PROBLEMS-WITH-THE-KIRBY-VACUUM-TROUBLESHOOTING_W0QQugidZ10000000003800312

I have the guides to the repairs also. Hope this helps...
Marci

Posted on Feb 06, 2008

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Check the motor brushes, may not always be making contact against the armature. Also there is a safety switch where the bag contacts when it is locked into position, sometimes they get clogged up with dirt, etc. While you have the bag off, pull the cord out of the socket and look at the 2 contacts and the plastic around them to make sure it looks ok.

Posted on Jan 19, 2008

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I need to replace power supply. where the cord


Greetings from GoVacuum.com,

Unfortunately there is no fuse on a Kirby Generation model. In my 10 years of repairing Kirby's as well as other vacuums I will tell you that 9 times out of 10, when a Kirby Generation doesn't turn on, it's the cord that needs to be replaced. This is by far the most common problem that we see on Kirby repairs.
The Kirby motor is very well built, and usually has a life of 30+ years (G3 is about 12-15 years now). The only other problem it could be on the Kirby would be carbon brushes, or the switch assembly.

I would first try testing the power cord, I think this will solve the problem for you. To test a cord on a Kirby Generation (all Generation models are the same machines, just different colors) first follow where the cord goes into the Kirby at the bottom. To access this cover easier, first remove the "boot" at the bottom of the outer bag. This is the plastic part at the bottom of the outer bag that connects onto the Kirby. You will see that there is a plastic cover over the cord. You will need to remove the screw that holds this cover on.
f4cbc02.jpg
24851b4.jpg

Now after you have removed the cover, pull the plug out of the machine. Once you have the cord disconnected from the machine, you can now test it to see if there is a short somewhere in the cord. You will need to purchase an inexpensive continuity tester from Home Depot, Radio Shack or most other electronic stores. This will tell you if there is power running through the cord, or if the cord is bad. With the continuity tester, plug the cord into the wall outlet, then put the positive, and negative testing rods into the female end of the cord that plugs into the machine. You will then be able to tell if the cord has continuity going through it. The tester will indicate if there's continuity or not.
ececc51.jpg

The picture here shows that the cord is good. If your tester does not light up, or indicate that there is continuity, you'll simply just need to purchase a new cord. As I stated earlier, this is the most common reason that a Kirby won't turn on.

If however your cord tests OK, this indicates that the machine either needs a new motor (or carbon brushes in the motor) or it needs a new switch.



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Hi! I'm interested in purchasing a G3 model ; however , the seller says that the machine was working perfectly and then when switching power on a while later , the machine was " dead " . Other...


Greetings from GoVacuum.com,

Unfortunately there is no fuse on a Kirby Generation model. In my 10 years of repairing Kirby's as well as other vacuums, I will tell you that 9 times out of 10, when a Kirby Generation doesn't turn on, it's the cord that needs to be replaced. This is by far the most common problem that we see on Kirby repairs.
The Kirby motor is very well built, and usually has a life of 30+ years (G3 is about 12-15 years now). The only other problem it could be on the Kirby would be carbon brushes, or the switch assembly.

I would first try testing the power cord, I think this will solve the problem for you. To test a cord on a Kirby Generation (all Generation models are the same machines, just different colors) first follow where the cord goes into the Kirby at the bottom. To access this cover easier, first remove the "boot" at the bottom of the outer bag. This is the plastic part at the bottom of the outer bag that connects onto the Kirby. You will see that there is a plastic cover over the cord. You will need to remove the screw that holds this cover on.
f4cbc02.jpg
24851b4.jpg

Now after you have removed the cover, pull the plug out of the machine. Once you have the cord disconnected from the machine, you can now test it to see if there is a short somewhere in the cord. You will need to purchase an inexpensive continuity tester from Home Depot, Radio Shack, or most other electronic stores. This will tell you if there is power running through the cord, or if the cord is bad. With the continuity tester, plug the cord into the wall outlet, then put the positive, and negative testing rods into the female end of the cord that plugs into the machine. You will then be able to tell if the cord has continuity going through it. The tester will indicate if there's continuity or not.
ececc51.jpg

The picture here shows that the cord is good. If your tester does not light up, or indicate that there is continuity, you'll simply just need to purchase a new cord. As I stated earlier, this is the most common reason that a Kirby won't turn on.

If however your cord tests OK, this indicates that the machine either needs a new motor (or carbon brushes in the motor) or it needs a new switch.

Please feel free to email me if you'd like instructions on how to diagnosis the switch or carbon brushes, or if you need to purchase a cord for your G3. Also I can send you a parts diagram of the Kirby should you ever need any other part for it. I have all parts for Kirby in stock, and we are the cheapest price online.

Chris Jones
GoVacuum.com
chris.jones@govacuum.com

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Electrical


PROBLEM: THE KIRBY WILL NOT TURN ON AT ALL
POSSIBLE CAUSES:


Please note......The Kirby has TWO safety switches that need to be engaged before it will operate. One is on the fan case in the front. It is activated by having an attachment attached to the front. (hose, power nozzle, etc.) The other switch is on the side of the Kirby where the cloth bag attaches and is engaged by the little tab that sticks out from the side of the hard plastic cloth bag "boot". The bag boot MUST be completely engaged to activate the safety switch and allow the Kirby to power on. If you are having trouble getting the bag to properly engage, (sometimes they are STUBBORN) simply lubricate the black gasket that the boot fits onto with gasket lubricator, VASELINE, or try a tiny drop of DISHWASHING DETERGENT or HAND CREAM. It doesn't take much, so use the smallest amount possible to get the desired effect. You should hear a slight "pop" when the bag completely engages.
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PROBABLE CAUSE (POWER NOZZLE): There is something metallic stuck in the fan or power nozzle

I think you have a problem with the carbon brushes and amature because of where you describe seeing the sparks. I would suggest taking it to an authorized dealer for repair if it is the motor that is going bad.

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