Question about HTC Touch P3450 Smartphone

6 Answers

Serious Issue re ActiveSync 4.5, HTC Touch, WM6

There are over 116 posts of this same problem on Windows Forums http://forums.microsoft.com/windowsmobile/showpost.aspx?postid=2086230&siteid=65&sb=0&d=1&at=7&ft=11&tf=0&pageid=0
yet no one has the solution.... Microsoft doesn't even acknowledge their own error code!!! It's unbelievable to pay the kind of money for these products (HTC, Spring, Microsoft) and to not have support. Here is what I copied from another victim... mine's the same..


I've been experiencing the same issues, any resolutions anyone can provide would be much appreciated.

Windows XP SP2
Active Sync 4.5
HTC Touch (WM 6)
USB Connection
Outlook 2003

Getting this error "Attention Required Error code 80883001"... pops up almost everytime I try to sync is getting incredibly frustrating...

Here's the rest of the error code....
"There has been a change made on your server that requires you re-synchronize all items on your device. All changes made since your last successful sync will be lost. Do you wish to continue?"

I have spent hours and hours on this. I'm ready to throw it away! Please help!

Posted by on

  • 12 more comments 
  • Anonymous Jan 27, 2008

    same on on my blackjack II

  • elizardo Feb 15, 2008

    I get the same message indicating that I need to resync. I accepted and lost a lot of my information. On Outlook, however, I can still find the contact information missing on my HTC phone. Please help!

  • Atisbusty May 26, 2008

    HTC Touch Cruise, WM6, AS4.5 ..... the same problem. Very, very frustrating, beacuse it three cases, I lost all my data for day. I will change HTC for new PDA, because I had FS Loox before and no problem. Now Ia can call, its super, but it doesnt work

  • Luisara May 31, 2008

    I got this problem with my HTC Touch GSM; many times (almost every day) when I try to synchronize my device with the computer the device shows this message: "There has been a change made on your server that requires you to re-synchronize all items on your device. All changes made since your last successful sync will be lost. Do you wish to continue?" I can not live with that because it cause a lot of time lost and it means a lost of the changes made on the device during the day. I'd appreciate any help to solve this serious problem. I'm about to trow away this device

  • Anonymous Jun 12, 2008

    Yep, exactly the same problem - word for word on my TyTn II

  • Anonymous Jul 25, 2008

    Same re-synch problem

  • bsvprasad2 Jan 27, 2009

    unable to get connected to pc with activesync

  • Anonymous Mar 02, 2009

    i have htc4350 and i change wm5 to wm6

    for few days activesync work properly but at this time i cannt use usb for sync in bioth my notebook and desktop but on notebook can use bluetooth for sync

    please help me

  • wreckah Mar 04, 2009

    I have the same problem with ActiveSync - another one of the hundred or so bugs I have found with my HTC Fuze with Mobile 6.1. I have talked to tech support at AT&T and HTC - they are powerless with Microsoft's bugs and Microsoft has no interest in selling software that works. This just happened again and NO changes have been made to my server whatsoever.


  • Anonymous Apr 09, 2009

    HELP! i CAN'T SEEM TO SYNCH MY HTC TOUCH PHONE ONTO MY DESKTOP. GOES ON FOR HOURS - LITERALLY AND ONLY A MINISCULE ADVANCE INTO SYNCHING THEN GET MSG THAT SYNC FAILED. ANYONE HAS SOLUTIONS? WUD APPRECIATE!

  • shokeen Apr 12, 2009

    problem related to active synchronisation of my cell window vista without using pc suit



  • Eric_HOrde Apr 14, 2009

    Same problem several times a day with brand new HTC Toucvh Pro syncing over the air to the Exchange Server.


    No solutions yet?  This is driving me crazy!

  • faizshiraji Apr 15, 2009

    I installed Active Sync 4.5. But My phone HTC Touch P3450 cannot Sync. It's connect easily, it's can explore smoothly, it's show contacts quantity but can't sync.
    Why and How can I resolve from here.

    Faiz Shiraji Doller
    pchospitality
    flashf1

  • Anonymous May 13, 2009

    same Problem

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6 Answers

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Try this, I read it on a microsoft.com forum.
Disconnect the device from the PC.
Open Activesync on the device.
Open the "Menu".
Click "Options"
Uncheck "E-mail" from Data you want to Sync.
Click "Done"
and re-sync devise to PC.

Once I did that, my contacts and all my appointments sync'd.
Hope that helps...
It seems tons of people have had this annoying issue.

Posted on Nov 06, 2008

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I belive that all of you have the USB connection with advance network check....

uncheck this feature an you all can connect/sync!

I hope this you help you all.

BR
Sintra, Portugal

Posted on Jun 10, 2008

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Unchecking "E-mail" (Outlook) was the solution. Have not had a sync problem since. No need to sync e-mail anyway, since I have Sprint wireless sending my emails every 5 minutes. (Although folders would be a different issue, I guess.)

Posted on Nov 06, 2008

It seems that this is an HTC problem.
I have the same error

Windows XP SP2
ActiveSync 4.5.0
HTC TyTn (O2 Trion)
Connected via USB
Outlook 2003

Posted on Feb 15, 2008

I has the same issue with

Active Sync 4.5
HTC-800 (?)
USB Connection
Outlook 2007

After deleting the device from ActiveSync and letting it re-establish the relationship (which purged and reloaded the handheld), the error went away.

Posted on Jan 27, 2008

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I get it too and plucked up the courage to click Yes once as the error message is so vague, only to now have 20+ phone numbers with no name attached to them anymore...no idea who they are now, VERY ANNOYED!

Posted on Jun 08, 2008

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Posted on Jan 02, 2017

zohail
  • 1223 Answers

SOURCE: Serious Issue re ActiveSync 4.5, HTC Touch, WM6

pls tell me what do u want to do with active sync bcoz this small piece of software gives lot of trouble in winxp , vista WMDC works ok , i know u are frustrated with microsoft support infact support one some issues does not even exist at all , this problem is not from ur PDA it is from this malfunc software that is called active sync , pls let me know if u use active sync to backup ur contacts then u can do it with SPB backup better than active sync without errors u can losd it it to ur pda and can make backups from ur pda not pc dependent at all

pls let me know abt ur usage of this software

pls rate me if u find me helping

Posted on Mar 09, 2009

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You will need to download and install Microsoft ActiveSync (for windows XP) from:
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-download.mspx

In case using Windows Vista or WIndows 7, download and install WIndows Mobile Device Center from:
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx


Please rate the solution.

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pls tell me what do u want to do with active sync bcoz this small piece of software gives lot of trouble in winxp , vista WMDC works ok , i know u are frustrated with microsoft support infact support one some issues does not even exist at all , this problem is not from ur PDA it is from this malfunc software that is called active sync , pls let me know if u use active sync to backup ur contacts then u can do it with SPB backup better than active sync without errors u can losd it it to ur pda and can make backups from ur pda not pc dependent at all

pls let me know abt ur usage of this software

pls rate me if u find me helping

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by what i have seen when i have that problem i have deleted the partnership from active sync and then recreated the partnership, be sure that you have all your info backed up though because it will wipe it all off. That should help if not let me know

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