I have a HPdeskjet 5550 printer. While printing, a piece of paper got stuck and the motor made a grinding sound. I pulled the paper out. The paper was crumpled but fully intact. Now, the cylinder turns but, does not pull the paper through and the ink cartridges go to the left and stay unless you manually move them over. Then, the ink cartridges go back to the left and stick again.
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1. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..
Hi, Although you got the paper out of the printer, there may still be some small pieces jammed under the print head. You may have to manually move the print head to get at the small pieces. You need to make sure the printer is unplugged before you try this. Once the carriage seems to move freely plug the printer back in, it should move to the right where it will come to rest. You should go through the change ink process, but just take out the one that's already in there and then put it back in again. Also run the head cleaning, alignment, and print test utility before attempting to print. If you still are having problems there may still be pieces of paper stuck in the print head. In that case repeat the process again. I hope this helps you.
Did you peel the piece of paper on the ink cartridge?Or if that doesnt help do this get the cartridge out and then dip some water on the ink leaking part with a piece of paper and well see what will happen.