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Can't remove old version of acrobat to install new version

I am trying to install the latest acrobat but get an error message 1714 - can't remove old version. is there a fix?
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  • Anonymous Mar 17, 2008

    get an error message 1714 - can't remove old version. is there a fix?

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Yes dl a cleaner tool ace utilties run that after u remove old one then reboot then go to adobe dl new one run cc cleaner also stop choking up on old temps crap

Posted on Jan 19, 2008

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I keep getting messages ..could not find acrobat External windows handler; . brand is e machines ..error messages,,


Hi Kate1958. I found this for you. Do one or more of the following solutions:
Solution 1: Remove all versions of Acrobat or Reader, and then reinstall one version.
If multiple versions of Acrobat or Reader are installed on the system, remove all versions and then install only one version. See the documentation included with Windows for information about removing programs.
Note: If you need to have multiple versions of an Acrobat product installed, remove all versions and then reinstall them starting with the earliest, installing the latest version last.
Solution 2: Start Acrobat or Reader, and then open the PDF file in the web browser.
If an error occurs when you try to start Acrobat or Reader, refer to Related Documents below, or search the Adobe Support Knowledgebase:
-- If you use Acrobat, go to www.adobe.com/support/products/acrobat.html .
-- If you use Reader, go to www.adobe.com/support/products/acrreader.html .
Solution 3: Make sure that the External Window Handler file (ewh32.api) is in the Plug-ins folder.
If this file is missing, reinstall Acrobat or Adobe Reader.
The default location of the Plug-ins folder is:
-- For Acrobat: Program FilesAdobeAcrobat [version]Acrobat
-- For Reader: Program FilesAdobeAcrobat [version]Reader
Solution 4: Disable Web Browser Integration.
Disable Web Browser Integration so that PDF files open directly in Acrobat or Reader instead of in the web browser.
To disable Web Browser Integration in Acrobat 6.0.x -7.0.x or Reader 6.0.x -7.0.x:
1. Open Acrobat or Reader.
2. Choose Edit > Preferences > Internet.
3. Deselect Display PDF in Browser.
4. Click OK.
To disable Web Browser Integration in Acrobat 5.x or Acrobat Reader 5.x:
1. Open Acrobat or Acrobat Reader.
2. Choose Edit > Preferences > General.
3. Click Options in the list in the Preferences dialog box.
4. Deselect Display PDF in Browser.
5. Click OK.
To disable Web Browser Integration in Acrobat 4.x or Acrobat Reader 4.x:
1. Open Acrobat or Acrobat Reader.
2. Choose File > Preferences > General.
3. Deselect Web Browser Integration in the General Preferences dialog box.
4. Click OK.
I hope this helps. Please dont forget to rate and provide positive feedback for our fast-free support today. Thank you :D

Apr 30, 2010 | Computers & Internet

1 Answer

I go to install my home and student software and it says an error has incurred while trying to install


Error message when you try to install a 2007 Office program: "Microsoft Office <Product_Name> 2007 encountered an error during setup. Error 1714"

To work around this issue, use the Add or Remove Programs feature in Control Panel to uninstall the earlier version of Office. To do this, follow these steps:
  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. In the Currently installed programs list, click the Office program that you want to remove, and then click Remove.
  3. In the Add or Remove Programs dialog box, click Yes.
After the earlier version of the Office program is uninstalled, install the 2007 Office program.

Jan 16, 2010 | Microsoft Office Home and Student 2007...

1 Answer

I have acrobat 5.0 and acrobat 7.0 on my computer. Most of the time they fail to read acrobat files with an error message ''An internal error has occurred'' appearing on screen. Any suggestions?


uninstall all your versions, run "ccleaner" and do the registry scan and fix all, do this 3 times to fix everything

restart the puter and install the latest version

Nov 13, 2009 | Adobe Acrobat 7.0 for PC

1 Answer

Brand new computer and i did not install the adobe it came with the computer Vista basic and i get the 1311 error message when i try to run adobe computer 1 day old !


no big problm if u comp is new r old...

When you try to install Adobe Acrobat 6, 7, 8, or 3D on Windows, the installer returns the error message "Error [1311, 1335 or 2350]. Source file not found: [drive name]:\ Adobe Acrobat [version]\data1.cab. Verify that the file exists and that you can access it." If you click Retry, the installer returns the error message "Cannot find the file Adobe Acrobat [version]\data1.cab."
Solution Perform one or more of the following solutions:
Solution 1: Check the Acrobat CD-ROM.

Make sure that the CD-ROM from which you are installing is free of dirt and debris. If necessary, clean the CD-ROM with a soft, lint-free cloth.
Solution 2: Temporarily disable anti-virus software, and then install Acrobat.

For instructions, see the documentation for the anti-virus software or contact the manufacturer.
Solution 3: Extract the compressed installation files, and then install Acrobat.

  1. Right-click the folder and choose Extract All.
  2. Follow the on-screen instructions.
  3. To install Acrobat, double-click the Setup.exe file located in the folder that contains the extracted files.
Solution 4: Uninstall the CD-ROM drive and let Windows redetect it, and then install Acrobat.

  1. Right-click My Computer and choose Properties.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand the DVD/CD-ROM drives section.
  4. Right-click each device listed under DVD/CD-ROM drives and choose Uninstall. Click OK to confirm.
  5. Close Device Manager and restart the computer.
  6. After Windows redetects the DVD/CD-ROM drive(s), insert the Acrobat CD into the CD-ROM drive and install Acrobat.
Solution 5: Install Acrobat from the desktop.

  1. Insert the Acrobat CD into the CD-ROM drive.
  2. Copy the Acrobat folder from the Acrobat CD to the Desktop.
  3. Double-click setup.exe in the Acrobat folder on the Desktop, and then follow the on-screen instructions to complete installation.
Additional Information Errors 1311, 1335, and 2350 occur when the Acrobat installer is unable to access the necessary files from the CD-ROM drive. These same errors may also occur if antivirus software interferes with an installation or if the installation files are compressed.


thank u sir,, if u feel i helped u, then plz vote/rate me with good marks..thank u!!

Jul 18, 2009 | Dell Inspiron 530s Desktop Computer...

2 Answers

Cannot use reader 8.0,cannot remove it or install 9.0


oddly enough, you may find that updating the version 8.0 you have to 8.x will then allow you to remove it (or it will work correctly) can you open the reader manually in the programs list? if so open it, then go to help and check for updates. apply the updates. If they work you should be in good shape.

Dec 24, 2008 | Dell Dimension 8400 PC Desktop

1 Answer

When I try to download acrobat reader 9 I gbet the message: The4 older version of adobe reader 9 cannot be removed Error 1714


Try to revome the old version by yourself, after that instal the new one.
If that dosent work, try to reinstal an old version first, then uninstal the same and instal the new one.
Seen this problem before, and one of the solutions obove should work for you.

Good luck

Nov 26, 2008 | Computers & Internet

2 Answers

Adobe 7.0.8 cant uninstall or update, can't download PDF in web browsers


Gem7 again, I just posted my last comment about 15 minutes ago but thought I should say I also just tried to install the 7.0.9 version as recommended on the Adobe website because of the security problem facing the old version I have (7.0.8). It came up with a message saying "Error 1714. The older version of Adobe Reader 7.0.9 cannot be removed contact your technical support group." Same as what I said happened in my last post when I tried upgrading to the 8.1.2 version! The last time I used Adobe according to my control panel was in 15/5/2006, so almost 2 years ago now since I've had this problem so I can't restore my system to an earlier date because I haven't saved any system restore points prior to this date. I don't know what else to try, can anyone please help? Thanks Gem.

Ans: Click Start go to control Panel Click addorremove Option next you see more softwares list chek adobe acrobat reader then click remove then your UnInstall y or no geting this messege click yes click next remove copleted
Successfully next Restart computer you install new version okkkk

Feb 28, 2008 | Adobe Acrobat 7.0 for PC

1 Answer

Adobe reader


i order to update the adobe acrobat reder run the set up it will automatically detects the old version and asks for update or uninstallation of old version follow the steps and ull get it installed after that if the setup did not detect the old version on ur computer then the existing version on ur computer is not installed properly or there is no any acrobat reder software in ur computer

Nov 21, 2007 | Adobe Acrobat 7.0 for PC

6 Answers

Adobe installation


Hooray! Found the solution. Seems the problem is you must have the Adobe Reader 7.0.9 installer on your system to be able to install 8.1.1. You can d/l version 7.0.9 (which includes the installer) here:
http://www.adobe.com/products/acrobat/read...llversions.html
Install the whole thing, then you should be able to install your 8.1.1, which will remove the 7.0.9 version in the process, but will use its installer.

Oct 20, 2007 | Tiny Computers B1996 19" CRT Monitor

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