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Can't remove old version of acrobat to install new version

I am trying to install the latest acrobat but get an error message 1714 - can't remove old version. is there a fix?

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Re: can't remove old version of acrobat to install new...

Yes dl a cleaner tool ace utilties run that after u remove old one then reboot then go to adobe dl new one run cc cleaner also stop choking up on old temps crap

Posted on Jan 19, 2008

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Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information a

change PDF readers program.if yuo absolut want adobe acrobat uninstall it download new version.install that but be sure of get out all old C\

Apr 01, 2013 | PC Desktops

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I keep getting messages ..could not find acrobat External windows handler; . brand is e machines ..error messages,,

Hi Kate1958. I found this for you. Do one or more of the following solutions:
Solution 1: Remove all versions of Acrobat or Reader, and then reinstall one version.
If multiple versions of Acrobat or Reader are installed on the system, remove all versions and then install only one version. See the documentation included with Windows for information about removing programs.
Note: If you need to have multiple versions of an Acrobat product installed, remove all versions and then reinstall them starting with the earliest, installing the latest version last.
Solution 2: Start Acrobat or Reader, and then open the PDF file in the web browser.
If an error occurs when you try to start Acrobat or Reader, refer to Related Documents below, or search the Adobe Support Knowledgebase:
-- If you use Acrobat, go to .
-- If you use Reader, go to .
Solution 3: Make sure that the External Window Handler file (ewh32.api) is in the Plug-ins folder.
If this file is missing, reinstall Acrobat or Adobe Reader.
The default location of the Plug-ins folder is:
-- For Acrobat: Program FilesAdobeAcrobat [version]Acrobat
-- For Reader: Program FilesAdobeAcrobat [version]Reader
Solution 4: Disable Web Browser Integration.
Disable Web Browser Integration so that PDF files open directly in Acrobat or Reader instead of in the web browser.
To disable Web Browser Integration in Acrobat 6.0.x -7.0.x or Reader 6.0.x -7.0.x:
1. Open Acrobat or Reader.
2. Choose Edit > Preferences > Internet.
3. Deselect Display PDF in Browser.
4. Click OK.
To disable Web Browser Integration in Acrobat 5.x or Acrobat Reader 5.x:
1. Open Acrobat or Acrobat Reader.
2. Choose Edit > Preferences > General.
3. Click Options in the list in the Preferences dialog box.
4. Deselect Display PDF in Browser.
5. Click OK.
To disable Web Browser Integration in Acrobat 4.x or Acrobat Reader 4.x:
1. Open Acrobat or Acrobat Reader.
2. Choose File > Preferences > General.
3. Deselect Web Browser Integration in the General Preferences dialog box.
4. Click OK.
I hope this helps. Please dont forget to rate and provide positive feedback for our fast-free support today. Thank you :D

Apr 30, 2010 | PC Desktops

1 Answer

Brand new computer and i did not install the adobe it came with the computer Vista basic and i get the 1311 error message when i try to run adobe computer 1 day old !

no big problm if u comp is new r old...

When you try to install Adobe Acrobat 6, 7, 8, or 3D on Windows, the installer returns the error message "Error [1311, 1335 or 2350]. Source file not found: [drive name]:\ Adobe Acrobat [version]\ Verify that the file exists and that you can access it." If you click Retry, the installer returns the error message "Cannot find the file Adobe Acrobat [version]\"
Solution Perform one or more of the following solutions:
Solution 1: Check the Acrobat CD-ROM.

Make sure that the CD-ROM from which you are installing is free of dirt and debris. If necessary, clean the CD-ROM with a soft, lint-free cloth.
Solution 2: Temporarily disable anti-virus software, and then install Acrobat.

For instructions, see the documentation for the anti-virus software or contact the manufacturer.
Solution 3: Extract the compressed installation files, and then install Acrobat.

  1. Right-click the folder and choose Extract All.
  2. Follow the on-screen instructions.
  3. To install Acrobat, double-click the Setup.exe file located in the folder that contains the extracted files.
Solution 4: Uninstall the CD-ROM drive and let Windows redetect it, and then install Acrobat.

  1. Right-click My Computer and choose Properties.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand the DVD/CD-ROM drives section.
  4. Right-click each device listed under DVD/CD-ROM drives and choose Uninstall. Click OK to confirm.
  5. Close Device Manager and restart the computer.
  6. After Windows redetects the DVD/CD-ROM drive(s), insert the Acrobat CD into the CD-ROM drive and install Acrobat.
Solution 5: Install Acrobat from the desktop.

  1. Insert the Acrobat CD into the CD-ROM drive.
  2. Copy the Acrobat folder from the Acrobat CD to the Desktop.
  3. Double-click setup.exe in the Acrobat folder on the Desktop, and then follow the on-screen instructions to complete installation.
Additional Information Errors 1311, 1335, and 2350 occur when the Acrobat installer is unable to access the necessary files from the CD-ROM drive. These same errors may also occur if antivirus software interferes with an installation or if the installation files are compressed.

thank u sir,, if u feel i helped u, then plz vote/rate me with good marks..thank u!!

Jul 18, 2009 | Dell Inspiron 530s Desktop Computer...

3 Answers


Do the following solutions first of all please remove all previous versions of Acrobat, and then reinstall.
1. Choose Start > Control Panel (Windows XP)
2. Double-click Add Or Remove Programs.
3. Select Adobe Acrobat [version] and click Remove.
4. When prompted, confirm that you want to remove Acrobat.
5. Repeat the above procedure for all installed versions of Acrobat.
6. Restart the computer, and then reinstall Acrobat.
Now, perform the steps below during Acrobat Reader installation. The Administrators group listed below is the default local administrative group for Windows XP.
  1. Write down the path to the key referred to in the error message and leave the installation running. For example: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler.
  2. Choose Start > Run, type regedit in the Open text field of the Run dialog box, and then click OK.
  3. Navigate to the parent of the key referenced in the error message. For example, for the key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler, open (double-click) HKEY_LOCAL_MACHINE >SOFTWARE > Classes > .pdf.
    Note: These steps may vary slightly depending on the path in the error message
  4. Right-click on the parent key and select Permissions (HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf).
  5. Verify that the Administrators and SYSTEM is present and that Full Control is selected under the Allow column.
  6. In the Permissions dialog box, click Advanced.
  7. Select the Administrators group (1) and "Replace owner on subcontainers and objects" (2). Note: Select the current administrator account if the Administrators group is unavailable.
  8. Select both "Allow inheritable permissions from parent to propagate to this object" and "Reset permissions on all child objects and enable propagation of inheritable permissions," (1) and then click the Owner tab (2).
  9. Click OK (3) in the "Advanced Security Settings" dialog box. Windows will now reset the permissions for each child object to correspond with its parent.
  10. Minimize the Registry Editor and click Retry.
    • If the error reoccurs with the same key proceed to Solution 4.
    • If the error occurs with another registry key repeat Steps 1-10 using the new registry key.
    • If the error does not occur finish the installation following the on screen instructions and exit the Registry Editor.
Please let us know how it goes.

May 06, 2009 | PC Desktops

1 Answer

Fatal error of 1714 while loading new printer software

this maybe of help to you

Apr 25, 2009 | PC Desktops

2 Answers

Cannot use reader 8.0,cannot remove it or install 9.0

oddly enough, you may find that updating the version 8.0 you have to 8.x will then allow you to remove it (or it will work correctly) can you open the reader manually in the programs list? if so open it, then go to help and check for updates. apply the updates. If they work you should be in good shape.

Dec 24, 2008 | Dell Dimension 8400 PC Desktop

1 Answer

When I try to download acrobat reader 9 I gbet the message: The4 older version of adobe reader 9 cannot be removed Error 1714

Try to revome the old version by yourself, after that instal the new one.
If that dosent work, try to reinstal an old version first, then uninstal the same and instal the new one.
Seen this problem before, and one of the solutions obove should work for you.

Good luck

Nov 26, 2008 | PC Desktops

1 Answer

I am having a problem with Adobe Reader 8.1.1. I am using Windows XP. Originally the program ran fine, but lately when I click on a link on a website that uses Adobe Reader I get a message that says...

do you the original installer of your adobe reader?

if you..when uninstalling adobe and the error occurs just browse for the .msi in your adobe installer and hit ok...

after it foxit reader and install it instead of the adobe reader....

hope this helps


Mar 16, 2008 | PC Desktops

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