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My webcam device cannot start

The webcam device of my Aspire 5720 cannot start code do i solve this problem i need solution email address is

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In most cases the control panel is the best place to activate hardware and software.
If its a built in camera like my acer extensa it came with a program call crystal eye cam.
If you have a similar program then merely play with the settings
but you may have lost your webcam software in which case look for your webcam installation software on net.
hope this helps, theres nothing worse when things just dont work.
Regards Clapster

Posted on Feb 01, 2008


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Posted on Jan 02, 2017


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If you go to your start menu, look for a programme called 'acer crystal eye webcam' and that will bring up your webcam programme.
It is not in the folder 'Acer crystal eye webcam' though, just 'Crystal eye webcam'.

start \ all programmes \ Crystal Eye Webcam \ Crystal Eye Webcam.

If this proves fruitless, type webcam into the search option at the bottom of your start menu and look for the crystal eye webcam.

If these do not work, then look in your control panel to make sure it is installed. If not, contact company, they have a good customer service standard (from my experience)

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After weeks of trying to install my Acer Crystal Eye Camera on an Acer Aspire 6920 with a fresh vista install, I have finally solved this problem.

The error I was getting when trying to install the drivers:

"Could not install device. The required section was not found in the INF."

The problem is a missing registry key for Imaging Devices.
Here's how to fix it:

1. Start Menu > regedit.exe
3. Expand SYSTEM
4. Expand CurrentControlSet
5. Expand Control
6. Expand Class (and keep it highlighted/selected) 7. Edit > New > Key
8. Rename the key to: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
9. Open the key, in the right hand side double click (Default)
10. Rename the Value Data to: Imaging Devices 11. Reinstall device drivers and you're done!

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