Have not used my finis mp3 for a while and have a new computer. when i plug it into my usb port the computer recognizes it but no lights come on and the device is dead

Windows does not require a driver to use this device. If connected via a USB port, it should be recognized by Windows as a removable disc drive and will show up under the "My Computer" menu, or "This PC" menu, depending upon Windows version. There is no other GUI or assistant type software utilized.

Thank you for contacting us about this problem! I work at FINIS Technical Support and will be happy to help you. I would advise you to create a support ticket at our support page so I can further process your case.
Please visit finisinc.com/support

Yes you can, the USB cable is used for transferring music files to the MP3 player as well as charging the MP3 player. If your Blackberry charger has a USB socket that the MP3 player can plug into, then it will charge the MP3 player.

Cyn,

Generally the computer should recognize the Swimp3 Player just like it would a flash drive or thumb drive. Remove the drive from your USB Port, press and hold the RESET button for 4 seconds and then try again.

That will usually clear up any hiccups you're having with the swimp3 player.

Plug it back in and look in My Computer again. On my Windows PC with XP it pops up and asks what I want to do with the drive.

After Resetting, you may also want to try it on a second computer to see if it is recognized. If it isn't working then, it could be the electronics, and your gift giver can check with the place where it was purchased.

I hope this helps.

Michelle
Swimp3 by Finis Dealer

If you get no light at all, it could be that the Swimp3 Player isn't plugged in properly. Try unplugging it and plugging it back in.

If you're plugging into a USB Hub, be sure the hub is on.

Depending on the Model of the Swimp3 - one of the older models would allow you to plug the USB in upside down - newer models do not. So I would also verify that.

The next step would be to press and hold the RESET button for 4 seconds - most other hiccups are cleared up with that.

If those steps don't work, I would contact the retailer where you made the purchase - your Finis player comes with a 90 day manufacturers warranty.

Good Luck
Michelle
Authorized Finis Dealer

Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU! Also make sure if your device requires "DRIVERS" or if you have a CD download and install that before anything.

1. Connect the USB cable to the back side of the device
2. Connection the USB side of the cable into the USB port on your computer
3. If you are using a Windows PC, you can locate your swimp3 drive in 'My Computer'
4. If you are using a MAC, you will see a new icon appear on your desktop 'NO NAME'
5. If you have MP3s on your computer you can drag and drop files onto your swimp3 drive

Once you have all the songs loaded onto your device, eject your device and enjoy listening to music underwater.

Check out the SwimP3 V2 FAQ website: http://www.waterproofmusic.com/swimp3faq.html

It says:


Q: My Computer won’t recognize my SwiMP3 player when I plug it in?

A: Press the reset button on the SwiMP3 player while the unit is plugged in. This is the small white button above the on/off and in between the green and red LED lights.

This happened to me as well.
I did a quick FAT not FAT32 quick format and copied ONLY mp3 files to the player and it worked.

So I had two problems. Wrong format, because I messed with it. And I had AV files and not mp3 files. It appears that my player only read mp3 format from FAT file system.

Could be faulty usb port or cable try other computers/ports/cable