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Multimedia Message Problem

When I try to retrieve a photo, the message says "retrieval failed unknown error" what can I do?

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Re: Multimedia Message Problem

What can you do> Hymm, Call ATT and have them turn on "internet pay per use" (WAP). If they tell you its on, tell them to turn it off and back on again. Then turn your phone on and off.

This is the 98 percent reason why you can not get MMS message (picture messages).

Simple fix, but ATT has to do it

Clint Cartee
ATT Mobility

Posted on Jan 22, 2008

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How do i see my mms

To start a packet data connection to retrieve the message to your device, select Options > Retrieve.
When you open a multimedia message (qgn-prop-mce-mms-unread.jpg), you may see an image and a message. qgn-graf-mms-audio-play.jpg is shown if sound is included, or qgn-graf-mms-inserted-video-view.jpg if video is included. To play the sound or the video, select the indicator.
To see the media objects that have been included in the multimedia message, select Options > Objects. attachments
If the message includes a multimedia presentation, qgn-graf-mms-play.jpg is displayed. To play the presentation, select the indicator.presentations, multimedia

Jun 04, 2014 | Nokia 5230 Cell Phone

2 Answers

I've received a mms message and my screen say MMS retrieval failed, how can read this message?

This often has to do with a network error, or your phone its self. The best solutions are as follows.

  1. Turn your phone off and turn it back on and attempt to retrieve the message again.
  2. If that fails, ask the sender to resend the message.
If the above solutions do not work you might need to consult with your wireless provider.

Jun 03, 2011 | Cell Phones

1 Answer

When I go to receive a multi media message and press retrieve it tries to retrieve the message for a couple minutes and then it says message retrieve fail and I can't see the picture. This only happens...

hi, i had the same problem... what i did was configured the settings from multimedia messages but it deepens on what is your provider of you services like me i have it with t-mobile so if you have it wit t-mobile i can give u the right settings for that.... my email is

Jul 30, 2010 | LG Neon GT365 Cell Phone

1 Answer

My LG pop will not let me retrieve mms messages! help please!!!!

The MMS delivery process is triggered by a special SMS message called the "MMS Notification". The "MMS Notification" contains a URL pointer back to the full content of the MMS message. So when the receiving phone gets the MMS Notification, it must connect to the URL in the notification in order to retrieve the actual message content.
The error that you include above looks like the URL cannot be fetched.
If it worked before, but it does not work now ... then it is possible that something has changed with regard to your firewall or network configuration. The receiving device needs to actually connect back to host server in order to retrieve the MMS content.
It is also possible that something has changed in the configuration at your mobile operator. Hope it will be helpful to you.

Apr 05, 2010 | Cell Phones

1 Answer

I can't recieve multimedia messages on my phone please help

u need to activate mms service from ur service provider u will able to recieve nd send multimedia messages....

Sep 09, 2009 | Samsung E2510 Cell Phone

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Cant send or receive picture messages from Samsung J700 phone

when i try to send pictures on my samsung the picture goes into the out box and give me a message unknown subcriber same happens when i try to retrieve pictures messsages

Dec 20, 2008 | Samsung SGH-G600 Cellular Phone

1 Answer


you can contact your mobile provider customer service and have them better assist you

Aug 28, 2008 | Samsung SGH-D900 Cellular Phone

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