Question about Microsoft Xbox® 360 Core System Console

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How to make it play the movie

I downloaded a movie with my points on the xbox and it says unplayable contact. Status code: 69-8007045d

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  • JsmX18 Jan 19, 2008

    Xbox 360 doesn't work as good as other game systems.

  • Anonymous Feb 24, 2008

    The last two movies i've downloaded via XBOX live, i've received the message "status code 69-8007045D", stating it cannot play the file.

  • piratejoel Nov 22, 2008

    dont expect xbox outsourced overseas support to do anything ive wasted 1600 ms points on broken junk and ive called xbox support 7 times they will not credit my account they are a bunch of trained monkeys over there in india. i hat xbox i sold mine the next day and bought a wii never had a problem yet.

  • lljjbj Nov 26, 2008

    my xbox 360 keeps giving me the same status code 69-8007045D. i can't watch bearly any of my downloaded videos and the ones that do work always stop in the middle of the video saying "can't play this content because it may not be supported." what does that even mean, i downloaded it off xbox live, so what there saying is i can't watch there videos that i payed for? can't be supported my ***, i got the 120gb hard drive i don't if that's the problem or what, i thaught it was doing this because the update i even called xbox and they didn't help at all, i could bearly understand them. they need to get some damn americans that i can understand

  • lljjbj Nov 26, 2008

    just give it up mine does that 2 MS isn't gonna do anything about it

  • Wajex Jan 16, 2009

    Sitting with the same problem. I even updated my xbox software to the latest version but it still dont work. Seriously laaaaaame!!!!!!

  • serwan11 Feb 28, 2009

    I burnt a movie to a disc. When I try to play it comes " this movie may not be supported"

  • Anonymous Mar 25, 2009

    i burnt a disc and uploaded new cotent and stilll wont play

  • hyperia Apr 19, 2009

    I also have the same problem, also with connection with my PC for movie watching with media center. some movies i can see with media center and some with the video library from the xbox, same with music...... greets from hyperia@hotmail.com

  • Anonymous May 24, 2009

    I was watching a movie on myt xbox and it gave me the same error code

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I had the same problem playing video from a data disc, code 69-8007045d. I made the exact same video file play by (1) adding .avi file extension to the file name (i.e. "videofile" renamed: "videofile.avi") and (2) putting it in a folder with the exact same name (videofile.avi). Same video file, didn't have to transcode to .wmv which degrades vid quality. Simple solution, but it worked. This is also the key to displaying a picture file as the icon instead of the generic "filmstrip" pic that displays by default. Just name the picture file the same name as the video and folder (i.e. "video.avi"). This has even worked with divx and xvid encoded videos when I've tried. My guess as to why this happens is that MS doesn't want to be legally or financially responsible for their hardware being used to play protected content, which is also why the status code 69-8007045d doesn't appear anywhere on their official website. Good luck.

Posted on Jan 24, 2009

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Sometimes during file transfers, data can become corrupted. First, you may want to see if other videos play. This error code is a generic code stating it could not play your movie.

Try these for quick, possible solutions:

Simply reboot your XBox 360. It may sound stupid, but some people have had to have their 360 re-initialize so it could load the codec.

or:

Go to you XBox dashboard.
Press the Right Bumper several times until you reach the "System" tab.
Select "Memory", "Hard Drive", "Videos", and select the movie you are attempting to watch.
Delete the movie.
Redownload the movie (it will remember you paid for it, so no worries).

or:

A few other 360 owners have had similar issues. There is a problem with properly downloading the codec to play the file, even though Microsoft is the one providing the file.
If the problem doesn't resolve on it's own, contact Microsoft and get a refund. Your purchase will be deleted, but at least you get your points back.

Good luck!

Posted on Jan 20, 2008

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Its a joke, ive just downloaded 10000bc to watch, and it seemed to download at a fairly normal rate, i get maybe an hour into it and wham!! i get the error message, im angry with myself for trusting microsoft in the first place, they are selfish money grabbing scheming people.

Not so long ago i spent 1600 (or 1200) downloading the xbox original sid meirs pirates, i had to clear up space on HDD so deleted it knowing i can dl again when i need to or want to......only for MS to remove it from the marketplace and xbox originals tab, leaving me out of pocket. Im sick of them...I never ever thought id hear myself say it but im at the end of my tether with MS, i think i may be going way of the PS3. At least their online is free and their customer service far superior.

Posted on Sep 10, 2008

Just spent 14 hours downloading tramsformers in HD only to get 30 mins in and see this status code. i have tried to reboot but no luck still wont play. as for phoning microsoft i think they have had nuff of my time already. i will cut my losses at not being able to play any games for a day and the approx £5 the movie cost. my soultion to this problem will be to buy a ps3. i have had my x box for a month and it has done nothing but disapoint.

Posted on May 19, 2008

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You Should Insurt A DVD Then, Go To Video Library Then Disk.

Posted on Aug 26, 2009

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Its a pain but works most of the time...erase file on zune an xbox storage

Posted on Jan 07, 2012

  • sweetk111 Jan 07, 2012

    Don't know what happened to what I wrote but here is the rest .....after u erase file I erase profile an reboot xbox ...recover gamertag an then download file again ...usually it works but sometimes you'll get an error an can skip the chapter an rewind back but not to far cuz it will give error

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Can Microsoft screw up an experience as simple as watching a movie?

Well, apparently they are getting better at screwing things up and leaving the users clueless. I am having the same problem. I just payed for and downloaded Harry Potter and the Order of the Phoenix HD 6.22GB. After spending 40 minutes watching the movie with my wife I get the error message: Unplayable Content Status Code: 69-8007045D. I called Microsoft and they had me do a maintenance on the HD, then cancel the download, delete the file, then download again after a restart. Same issue.
Microsoft is on the phone blaming it to be a corrupt file, or that my console didn't support this file and at first refused to refund my money.
After asking for a supervisor he refunded my 480 points. What a waste of my time.
We still haven't seen the end of the movie.
I am very disappointed with Microsoft and their customer service. I will not be ordering any movies from Microsoft, and in fact they made my mind in purchasing AppleTV. I have already switched from a PC to a Mac Pro and MacBook Pro. Another one bites the dust, how many more before Microsoft starts to see their customers are not HAPPY. Boo Hoo Microsoft; if you can't keep up then give up. Jay C. Taylor, All comments welcome.

Posted on May 19, 2008

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Posted on Jan 02, 2017

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1 Answer

I get an error code - unplayable content status code- 69-80072741 and I cna't watch a large selection of movies on my computer's network. please help


When is the last time you updated your Xbox through Xbox Live, this often means that a video codec isn't supported on the Xbox and can be solved a lot of the time through the updates.

Apr 29, 2011 | Microsoft Xbox 360 Console

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Status Code: 69-807b0191 I'm trying to play a movie on my 3 day old xbox 360 kinect bundle with 250 gigs i bought 3 days ago. WTF! i want to watch a movie and i get this error..... this isn't an old system...


i got the same error status code: 69-807b0191 when i tried to play my videos on my new xbox from my computer through my router like i always did with my old xbox. idk if ur talking about actually putting a DVD in and the error came up or if ur in the same situation as me but if u r then go on ur computer to the video file that ur trying to play, then right click on it and click "Share..." and a new window will pop up, click the drop down menu and select "everyone (all users in this list)" ur xbox mac address should b one of the selections but just click on 'everyone'.. after that click the "share" button at the bottom and wait for it to take effect, after its done u can close the window and now go to ur xbox and it should play the file with no problems

Nov 15, 2010 | Microsoft Xbox® 360 Core System Console

1 Answer

When I insert gamedisk,the console display UNPLAYFUL DISK, Every time ,I want play game ,I must insert movie disk about 5 minutes,after that ,I take out movie disk ,and insert gamedisk ,console been read...


If your Xbox 360 will not play your games this is because of the sensors on the back of the drive overheating it is not normally the laser.

Luckily you can fix this yourself and get back to your games and to do this you need the proven Xbox 360 Repair guide.

Or you can send it in and they will fix it for you the repair will take about 4 weeks.

So it is not normally anything wrong with your drive just the overheating!

Feb 06, 2010 | Microsoft Xbox 360 Console

1 Answer

Im trying to play a movie its saying unplayable content i need to get a media update staus code 51-coodf236


Hi

This status code is for a Media Update available on Xbox Live Service, which enables you to play .AVI (Mostly DivX format) and .MP4 movies, you should be able to see this Download under all downloads section of XBL Service with the Name "Optional Media Update"

you can take a look at my tip which i have created on how to connect to xbox live service in 5 easy steps

http://www.fixya.com/support/r3818644-connect_xbox_live_in_5_easy_steps

Feb 01, 2010 | Microsoft Xbox 360 Console

1 Answer

Status code: 80-coodf242


Sounds like your trying to play a burned movie & Xbox 360 doesnt have a current supported CODEC. on your xbox 360 SIGN into live go to all games Download the optionl Media update if that doesnt work need to wait for a supported CODEC to come out

Sep 20, 2009 | Microsoft Xbox 360 Console

1 Answer

Unplayable disc


There is a good chance you DVD drive might have either a faulty motor or laser. In this case if you have any type of warranty you should use it but if you don't you'll have to purchase either a new XBox 360 or a new DVD drive.

The new DVD drive will not be able play games if you simply swap the drives. In order to have it play games you'll have to flash the old Key from the broken drive onto the replacement drive.

Either that or if your system is still under the 3 year warranty from RROD by Microsoft you can try to induce RROD on your XBox 360 and take up a claim with them. Most of the time they send u a refurbrished XBox 360 or a new one.

Jun 16, 2009 | Microsoft Xbox 360 Console

2 Answers

Unplayable disc


have you tried cleaning your Disc.

Jul 16, 2008 | Microsoft Xbox 360 Console

1 Answer

Hey


shoulda bought a sony.

just playin, havent seen anything like that - is there a microsoft restore point on those things ? like you have to have on windows..?

Mar 29, 2008 | Microsoft Xbox 360 Console

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