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Why cant my disk drive read cds or data disks but will play dvds

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  • mullerma1 Feb 03, 2009

    My acer will not read a cd and I cant install the cd into my Itunes

  • rabaan Mar 07, 2009

    it doesn't run the DVDs people burn like data dvd or so on ... but it runs the orginal ones like DVDs made in computer companies

  • Anonymous Mar 13, 2009

    The drive won't even show up on my acer. i had to wipe it clean a couple weeks ago and it worked when i installed the new windows and everything, even to install some programs but now it won't recognize anything is in there



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Posted on Jan 24, 2008


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My HP notebook does not play DVD's.

Does it play CDs perfectly fine ?
Did you check with other good (branded) DVDs ?
If possible, remove this dvd-drive, connect it with another laptop, and check.

If problem started after you installed anything, try undoing it through System Restore (All Programs - Accessories - System Restore).

Boot the computer in safe mode (tap F1 or F11, select Safe Mode), log in as Administrator.
Check if it reads DVDs here or not.
Create a new user account (Control Panel - User Accounts). Restart computer normally, and log in using this new account. Now check if DVDs work or not.

If still not working, backup your important data (write on blank CDs, or copy in USB pen drives), and then format the hard drive. (Restart the computer, and tap F10 to initiate recovery from hard drive partition.)

You may also use the Recovery Disk you got with this notebook. (Insert disk 1 in the drive, and restart the computer, and just follow the instructions).

If still no progress, chances are the DVD-drive lens has gone for a toss. Buy a new dvd-drive.

Hope this solution helps you.

Nov 15, 2010 | Computers & Internet

1 Answer

I have bought a Super slim external USB portable 24x CD-ROM for my Dell notebook. I can't get DVD's to play on it. The laptop recognises the removable device but there is no option to play the disc. Can...

CD ROM drive will play only 700 mb CD disks(normal CDs)...and not play DVD disks...u need DVD ROM drive to play DVDs....there is a big difference among both in it's function.
a DVD drive "may" play both DVDs and CDs....
a CD drive will "only" play CDs

Feb 18, 2010 | Computers & Internet

1 Answer

Reads and writes cds,reads dvds but does not burn dvds,

This drive is normally supplied with a couple of Dells.
(because of compatibility) Inspiron 700m,710m

If you have another machine for testing?
check the disk for contents to see if the data burn happened,
this will explain a few things in your processes.

Uninstall/Reinstall the drive and reboot then try again.

Have you tried a full system reinstall yet?
Did it fix your problem?Please let me know thanks

Jul 15, 2008 | Sony (DWQ30AB2) DVD RW Dual Layer Burner

1 Answer

DVD-RW not recognising blank disk

Did you try a DVD firmware update? Some dvds need new firmware to reconize some DVDs

May 30, 2008 | Computers & Internet

1 Answer

Won't read cds

my suggation is first clean lense of your drive with cleanup disk.
cleanup disk cleans lens of drive and makes drive clean with higher speed to read data on the disk
and the second guess is if your lense is not working the drive is not able to read or write any thing to the disk.

feel free to ask me question.

Apr 02, 2008 | Computers & Internet

2 Answers


Have you tried using a lense cleaner disk?

Can you hear the disk spinning at all?

Is the problem with both cd and dvds?

What kid of disk are you trying to play? Some dvd roms will not read dvdrw disks.

Dec 28, 2007 | Dell Inspiron 2200 PC Notebook

1 Answer

Problem with disc drive

You didn?t mention the type of disk (something you burned or bought) or the physical condition of the disks (brand new, some scratches or lots) but if they?re commercial CDs or DVDs and you can play them in another laptop or player you should be able to play them in your laptop consistently. About the only thing I would recommend doing to a new laptop drive still in warranty would be to clean the drive using a commercial CD cleaning disk. If you still have trouble reading commercial CDs that play in other devices I would contact the manufacturer?s technical support for repair.

Nov 26, 2006 | Dell Inspiron XPS M140 Notebook

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