Toshiba TEC B-SX4 Thermal Label Printer Logo
Posted on Dec 08, 2009
Answered

Paper jam error message

Hi, I keep getting a "paper jam" error message for my SX4.
After checking the label roll and making sure things are fine, I restarted the SX4. So the red "error" light is off. But when I sent the print job to the SX4 again, the error message re-appeared. Is there a way to solve this? Thanks.

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  • Posted on Jan 25, 2010
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This problem is a detection problem, due to a bad sensor selection or incorrect label size.

If the labels are white labels with a separation between each, select TRANSMISSIVE. If the labels are preprinted, select the TRANSMISSIVE PREPRINTED LABELS and set the threshold doing this.

With the printer in ONLINE, press PAUSE once, the message PAUSE appears in the display, press and hold on the PAUSE key, TRANSMISSIVE is displayed, release the key and press PAUSE until labels starts to feed, let feed some labels (5 or 6) and release the key. Press Restart and start to print.

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1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.
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