Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

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No hot water or steam

No hot water or steam is dispensed, mashine makes a funny noise and than red light comes on. Buttons are not working, coffee doen's dispense. Cleaning the opening of the steam tube didn't help.
Please advise!

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Re: no hot water or steam

Well, I have little exposure to Saeco, but a lot to commercial coffee machines.
Saeco have a lot of custom made components, although these can be purchased, nothing is cheap! Neither is their repair service!
First, is the boiler heating?? If so:
No hot water/ no steam suggests a blockage. Assuming you can hear the pump working when attempting to do a coffee, you will probably find the water flowing back into the water tank via the relief valve. Of course, this valve itself could be the problem, or the pump failing to work through a blocked inlet filter or other problem.
Look now at the group head. Ever cleaned it? The filter and spray block should be removable, do so and clean them carefully. While you have them out, see whether water reaches the head by "making a coffee" into a cup placed under the head. BE CAREFUL OF SCALDING. If water now flows, cleaning the screen and spray block should restore operation.
Beyond that, it's inside the machine! There is a 3- way valve that operates when making a coffee. This can become clogged with coffee. There is another valve to open the steam.
If, like Saecos I have worked on, the boiler does both the hot water and the steam one at a time, look for problems BEFORE the boiler.
Hoe this helps a little....

Posted on Jan 19, 2008

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