Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

1 Answer

No hot water or steam

Hello,
No hot water or steam is dispensed, mashine makes a funny noise and than red light comes on. Buttons are not working, coffee doen's dispense. Cleaning the opening of the steam tube didn't help.
Please advise!

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  • Anonymous Mar 30, 2014

    water not coming out of wand, its making noise but no water or steam comes out

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  • 67 Answers

Well, I have little exposure to Saeco, but a lot to commercial coffee machines.
Saeco have a lot of custom made components, although these can be purchased, nothing is cheap! Neither is their repair service!
First, is the boiler heating?? If so:
No hot water/ no steam suggests a blockage. Assuming you can hear the pump working when attempting to do a coffee, you will probably find the water flowing back into the water tank via the relief valve. Of course, this valve itself could be the problem, or the pump failing to work through a blocked inlet filter or other problem.
Look now at the group head. Ever cleaned it? The filter and spray block should be removable, do so and clean them carefully. While you have them out, see whether water reaches the head by "making a coffee" into a cup placed under the head. BE CAREFUL OF SCALDING. If water now flows, cleaning the screen and spray block should restore operation.
Beyond that, it's inside the machine! There is a 3- way valve that operates when making a coffee. This can become clogged with coffee. There is another valve to open the steam.
If, like Saecos I have worked on, the boiler does both the hot water and the steam one at a time, look for problems BEFORE the boiler.
Hoe this helps a little....

Posted on Jan 19, 2008

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Posted on Jan 02, 2017

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First; I am NOT a Caffitaly repairman. Though I have worked on mini espresso machines. Sputtering and/or poor steam is an indication that your brewer is not up to brewing temperature.
** Most of these home machines have a very small boiler or tank. They are designed to produce hot water and sometimes steam to brew a small 'European' espresso. Here in the USA we like our coffee weaker and with lots of 'other' things mixed in. The 'Americano' is the same amount of coffee but with a lot of hot water added. This amount will tax the small boiler to it's limits. Top it off with a grande latte would be probably be beyond it's ability to completely froth/heat this amount of milk. When you order a Latte from a Barista you will note that it takes a while to froth a Pitcher of cold milk. They are using a large espresso machine and probably pulling a double shot of espresso. To make a similar drink with any home machine requires doing everything 'double' or twice brew. (3 times?) You will need to check the 'ready' light to make sure the brewer is up to heat prior to brewing your next cup.
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1 Answer

No water/steam coming out of wand


hi there,
do you hear the pump running when you ask for water or steam? You should hear the pump continuously when you ask for hot water, and intermittently when the steam is dispensed.
No hot water or no steam could come from many causes:
valve not working or not actuated (control board), and also the switch that closes when the water knob is turned may be defective.
Do you hear that switch clicking when you open the water knob?
Difficult to help further with so little behaviour information.
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M.

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Here's a quick link to troubleshooting steps to assist you:

http://www.bissell.com/FAQDetail.aspx?id=18994&cid=ccsocial

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