Question about Brother MFC 8500 All-In-One Laser Printer
I have a Brother MFC-8500. Whenever receive fax or scan document, there is a vertical white line from top to bottom in certain place on paper. I changed drum and toner, but the line is still there. What should I do?
is your fax machine connected to the phone line? this usually indicates the connection status, thus, if your phone line is in...you wont have the "offline message".
hope this helps.
Posted on Jan 23, 2008
i have the same problem after replace the fuser
the problem is in the little board ,where all the connectors are on
the , 7812a , a positive voltage regulator ,was loose ,
only resoldering and ok..!
excuse my english, i write from el salvador , im really never speak english, but i just try to help
Posted on May 22, 2009
First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).
Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.
Print streaks DO NOT mean cartridge drum replacement in many cases !! On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy scan window OR the laser scan window can get dirty. If the fax scan window is dirty, you see streaks on outgoing faxes and copies (but NOT incoming faxes). If the laser scan window is dirty, you see streaks on all prints (copies, faxes, print-from-computer).
Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.
Posted on Nov 21, 2009
Check out this page on our web site at:
http://www.ccl-la.com/dirty_scanner.htm This page shows you what to do to get rid of the lines on scans and copies.
I hope this helps, if so please rate our solution.
Posted on Jan 12, 2010
This is an easy one. With the power on, open the front door, where you installed the drum. Press the CLEAR button. The display will ask something like, "Change Drum? Press 1 for yes. Press 2 for no."
Close the front door.
Posted on Feb 15, 2010
Testimonial: "thanks for your help...this is an awesome way to get help!.....although I didn't think to go online and look up the manual.but with dial up it's slow"
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