Question about Intuit QuickBooks: Pro 2005 for PC

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QuickBooks has experienced an error on startup

I deleted some programs to free up space yesterday, because I installed the MIcrosoft office home and student 2007. Nothing should have affected my QuickBooks Pro 2005. Today I can't open it. Get an error box that says "Quickbooks has experienced an error on startup. You can use the repair feature to fix problems that may be preventing QuickBooks from starting." So where is the "REPAIR FEATURE"?? Is it attainable without QuickBooks being open? Someone suggest holding down the control key while trying to open program. Didn't work. Any help appreciated!! I'm kinda freaking out here.

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  • ddonham Nov 07, 2008

    I haven't run QuickBooks Pro since moving to a different computer. I get the same error message. QB has experienced a problem on startup. You can use the repair feature..."

    How do I access the repair feature, and will that solve my problem?


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Step one is run scandisk. If you have a cross linked or corrupted file it will sort that out automactically. Step 2 is to google "where is the quickbooks repair feature".....odds are someone has used it before. Step 3.....save your Quickbooks database (in at least two places) and delete and reinstall Quickbooks if all else fails.

Posted on Jan 24, 2008

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There are 3 possible reasons why you are getting this error message:

1. An invalid character in QuickBooks installation path.
2. An incorrect path setting in the Windows registry.
3.Insufficient hard drive space available to install the QuickBooks program.

To fix this problem, please do the following:
  1. Restart your computer, and reinstall QuickBooks.
  2. Confirm that at least 2.5 GB of disk space is available for installing QuickBooks (Quickbooks 2010 requires 1.5GB of disk space):
    1. Double-click the Computer (for Windows 7 or Vista) or My Computer (for Windows XP) icon on your Windows desktop.
    2. Note the amount of free space shown in the window next to the drive letter where QuickBooks is being installed:
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      • If the amount of free space is greater than 1 GB, proceed with step 2.
  3. Remove invalid characters from the QuickBooks installation path:
    1. Right-click the Windows Start button and select Explore.
    2. Navigate to the path shown in the error:
      • If there are non-alphanumeric characters in the name of any folder in the installation path, right-click the folder and select Rename to remove them, and then reinstall QuickBooks.
      • If there are only alphanumeric characters in the installation path, proceed with step 3.
  4. Create a new user in Windows to rewrite any Windows registry settings that may be causing the error and log in as that user to install QuickBooks.
Note: You must be logged in as a Windows administrator or as a member of the Administrator group to add a new user.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.
  1. Restart your computer, and reinstall QuickBooks.
  2. Confirm that at least 2.5 GB of disk space is available for installing QuickBooks (Quickbooks 2010 requires 1.5GB of disk space):
    1. Double-click the Computer (for Windows 7 or Vista) or My Computer (for Windows XP) icon on your Windows desktop.
    2. Note the amount of free space shown in the window next to the drive letter where QuickBooks is being installed:
      • If the amount of free space is less than 1 GB, free up disk space before installing QuickBooks or install QuickBooks on a different drive.
      • If the amount of free space is greater than 1 GB, proceed with step 2.
  3. Remove invalid characters from the QuickBooks installation path:
    1. Right-click the Windows Start button and select Explore.
    2. Navigate to the path shown in the error:
      • If there are non-alphanumeric characters in the name of any folder in the installation path, right-click the folder and select Rename to remove them, and then reinstall QuickBooks.
      • If there are only alphanumeric characters in the installation path, proceed with step 3.
  4. Create a new user in Windows to rewrite any Windows registry settings that may be causing the error and log in as that user to install QuickBooks.
Note: You must be logged in as a Windows administrator or as a member of the Administrator group to add a new user.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

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The MSXML 4 software may be damaged or missing. This program is on the CD; however it may be better to download it from Microsoft, http://www.microsoft.com/downloads/details.aspx?FamilyID=7F6C0CB4-7A5E-4790-A7CF-9E139E6819C0&displaylang=en . Try to repair the software with the command msiexec.exe /fvaum "%userprofile%\desktop\msxml.msi" (then press enter) with the above file saved to the Desktop. (Click Start or Start > Run, depending on the OS.)

If the repair doesn't work because the program isn't installed, install with the downloaded file. Otherwise uninstall it (Start > Control Panel > Programs > Uninstall) and then reinstall first the MSXML 4 and then Quickbooks.

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You could manually rename the installation files instead of using the Clean Install Utility but that would clutter your hard drive.

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