Question about Xerox Phaser 8400DP Thermal Printer

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I have error code 07,010.43:41518 What does it mean?

The above error code will not allow me to use the printer, this is the first problem like this we have had with the machine. I have googled, read the Xerox web site and nowhere can find what the code means.

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  • Wabrit Jan 18, 2008

    Thank you for identifying the problem, any suggestions on how to fix it?

  • Wabrit Jan 18, 2008

    Thank you I will give it a shot.



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  • 2,072 Answers

That is caused by the print head not pivoting from home to print position.
Here are the probabilities.
1. The staineless steel pivot block, that the print drive shaft goes through has had some, most likely yellow ink seeping into it and had made it slow to move back and forth. That is the most likely issue.
2.The machine was unplugged or there was a power failure and the print head wiper blade has tacked to the print head.
3. The cables to the print head are hanging up not allowing free movement of the print head.
4. The Media path motor geat chain is out of timing. That is unlikely, but a possible cause.
The easiest way to prevent that code is to make sure the printer is level front to back and side to side.
Also, the print head is possibly bad.print head, but unlikely.

Posted on Jan 18, 2008

  • 1 more comment 
  • Rick Kasper Jan 18, 2008


    You have to remove both side covers. From the front look for the steel block. About 1 inch square. Looking from the front, it will be on the left side, lower portion of the frame, near the middle.

    It has a spring loaded bracket on it. Look at that block and see if there is ink spilled into it.

    IT IS HOT. You can pull the spring loaded bracket off and mount it to the upper left notches to locate it.

    If that block is gummed up, it can be pretty hard to remove. But once removed, the best thing to do is place it in a pan of hot water to soften the ink thats on it.

    Then continue to clean that block and also the print head shaft until you remove all the ink and it can move freely.

    Getting the Wiper off the print head also requires removing the ink loader. The area where you load the ink. It is held in by plastic tabs, and also there are 2 cables connected to it.

    Once that is removed you can look between the drum and front of the print head and see if the blade is tacked to the print head. Gently try and remove it from the print head. Then you can cycle up the machine, It may take 3 or 4 cleaning cycles to get all the excess off the print head.

    When you have that ink loader off you can see if the cables are binding the print head.

    the media motor is different to adjust. Check the print block and wiper first. And remove all excess ink in the block area before treturning it to service. Remember, the ink loader and print head are HOT. Let the machine cool for a while before servicing. Remove the power also.

    Then make sure the machine is LEVEL front to back and side to side to eliminate ink leaking.

    Removal of the print head if needed would involve several more steps, If you need to do that let me know.

  • Rick Kasper Jan 18, 2008

    You will need either a torx set or a 5.5 MM nut driver for cover removal.

  • bcmarshall Jan 20, 2011

    I realize this is a very old thread, but I ran into the same error code and found you through a net search.

    I followed your instructions, and found indeed there was some yellow ink around the square block. I cleaned it, and removed the ink feeder and manually moved the print head back and forth. The wiper is definitely not tacked to the print head.

    Do you have any idea what might be causing this issue?



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SOURCE: xerox workcentre C2424 printer

That means your print head is not tilting back and forth properly. Or moving side to side.
The 2 most likely causes are this. 1. If you remove the side covers, behind the left cover, ( left looking from the front of the machine) about half way back, near the bottom of the machine you will see a stainless steel block, about 1 inch square. Check that for the presence of ink that has leaked into it. normally its yellow. You will have to remove that block and clean it and the shaft that runs through it thoroughly.
2. The print head wiper, That is located between the print head and the drum. You would have to remove the scanner and the ink loader to access that area. But if a machine is not turned off correctly, unplugged or you had a power failure, it may be stuck to the print head. Which you would just have to take care and dislodge it from the print head then run a couple of cleaning cycles, or power on and off a couple of times.
3. You could have a bad wipre blade clutch but thats less likely. If there is alot of ink in the block, clean all around that area, and then, be 100 percent certain the machine is LEVEL. To check. put a level on the platen glass. check for level front to back and side to side, If it isnt level, shim it until it is level. And dont move, I mean relocate the machine when its hot.

Posted on Oct 31, 2008

  • 57 Answers

SOURCE: xerox phaser 8560 DX error

This fault occurs due to the printhead being stuck in the tilted position. There are many reasons why this fault will occur, too many to mention.
More often than not, your problem will require the printhead and process gear to be re-aligned in order to get a reboot but sometimes it is possible to get a reboot by doing the following;
Turn the printer off, wait ten seconds then turn it back on again. Wait for the printer to start warming up to about 5 or 10 percent. At this point, switch the machine off again by the machine switch NOT your wall/plug switch. Wait ten seconds and switch on again. Now let it run through its normal cycle. The success rate for this method is small, possibly only 1 in 30 machines will recover.
The reason this will sometimes work is that, when you turn the machine off from the warm up, it powers down using its proper head parking routine, you will notice, it takes a while to shut down. If the original fault was due to say a power cut or someone pulling the plug out it is possible for the printer to find its home position and boot ok.
Unfortunately, a lot of the time, the reason for the fault is printer related and such, this method does not work. But it is always worth a try.
Hope this helps.

Posted on Jan 19, 2011

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