Question about HP Business Inkjet 1100dtn Printer
When sending a print job to the printer it will feed in the paper and print the first line then stops. Does not print anymore, does not feed the paper through. I am printing in grayscale only, black cartridge is almost full, printhead is still good. I have power cycled, reset via the management software, reinstalled drivers, reseated cables, all with no effect. The lights currently lit on the panel are: power light, paper feed light, ink light and the blue light. The last two are on because it has no blue ink - but that is why I am printing grayscale black cartridge only. I have to take the duplexer off the back to remove the stuck paper.
I've had similar problems in the past with my 1100dtn printer...there are several possible causes...it may simply be refusing to continue printing because the blue cartridge is completely out of ink...in spite of the black only setting.
Also, it could be some kind of software conflict, virus program, or spyware overload occuring in your PC...especially if the document you're trying to print is a large file, picture, or contains a lot of graphics. Try a test print from windows with other programs shut down.
Try completely removing the HP printer management software and then reinstall the latest version for your operating system from HP's web site.
A firmware upgrade may help. Firmware files and instructions are available on the HP web site. Mine printer has been running bug-free for about 18 months now...since I did a firmware upgrade. Firmware updates are complex...hopefully you'll find a simpler solution....but it may be needed, especially if your printer is more than a couple of years old.
Posted on Jan 18, 2008
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