Question about HP Business Inkjet 1100dtn Printer

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Documents print part way then stop

When sending a print job to the printer it will feed in the paper and print the first line then stops. Does not print anymore, does not feed the paper through. I am printing in grayscale only, black cartridge is almost full, printhead is still good. I have power cycled, reset via the management software, reinstalled drivers, reseated cables, all with no effect. The lights currently lit on the panel are: power light, paper feed light, ink light and the blue light. The last two are on because it has no blue ink - but that is why I am printing grayscale black cartridge only. I have to take the duplexer off the back to remove the stuck paper.

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Re: Documents print part way then stop

I've had similar problems in the past with my 1100dtn printer...there are several possible may simply be refusing to continue printing because the blue cartridge is completely out of spite of the black only setting.

Also, it could be some kind of software conflict, virus program, or spyware overload occuring in your PC...especially if the document you're trying to print is a large file, picture, or contains a lot of graphics. Try a test print from windows with other programs shut down.

Try completely removing the HP printer management software and then reinstall the latest version for your operating system from HP's web site.

A firmware upgrade may help. Firmware files and instructions are available on the HP web site. Mine printer has been running bug-free for about 18 months now...since I did a firmware upgrade. Firmware updates are complex...hopefully you'll find a simpler solution....but it may be needed, especially if your printer is more than a couple of years old.

Posted on Jan 18, 2008

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Turn off your printer and completely unplug the USB cable (from both the printer and the computer). Next check if the stopped document or the later documents are in the print spooler queue. If you can cancel all documents from the queue, do so. Otherwise: from Start Run (or the command prompt)
type: net stop spooler [enter]
then type: net start spooler [enter]

This works in XP and older MS Operating Systems but I've never tried it in Vista.

If you only enter the first command, you need to reboot the computer and then take a long coffee break after logging in before trying to print again.

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Two possibilities;
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Two the clutch that stops the pick roller is bad and the roller just keeps turning.
Unplug the machine from the computer and turn it off unplug power for awhile turn it back on not connected to the computer. If condition remains it is the clutch.
If condition goes away delete print jobs and re connect printer.
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Hi Natoli3,
This could be a mis-match of paper sizes. Example, computer could be sending an A4 page to the printer. The paper size in the could be set to Letter. Ensure the 4 paper sizes match, in the computer - the document and printer driver; in the printer (change in control panel) and paper tray (adjust the physical side and length).


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To cancel a print job in Windows you can use one of the following two methods:

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1. Highlight the print job in the PROGRESS METER box.
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If no PROGRESS METER appears, you can access the document queue in this fashion:

2. Right click on your Epson printer name, left click PURGE PRINT JOBS (98,ME), or CANCEL ALL DOCUMENTS (2000,XP). (Or, double-click on the printer name to see and modify the status of documents in queue.)
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Keep in mind that once information has been sent to the printer it resides in the spooling folders within Windows. It may a while for printing to stop as this data clears the system.

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Clean the Feed Roller In the middle of the printer. Take the paper tray out- you will see the roller in the middle. Send a print job with paper tray removed. Press the black thing to fool the printer that it has paper. You will see the feed roller move. When it is in the position you want to clean- open the toner door and it will stop moving so you can clean it. Isopropyl alcohol and LINT FREE CLOG.

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