Question about KitchenAid 24 in. KUDI01FLSS Stainless Steel Built-in Dishwasher

9 Answers

Door Drops Open - How to Fix

Heard a loud noise last night and now the dishwasher door has no resistance and flops open. I know I need to order the springs and balance link, but where can find out how to install those parts? Is there a manual?

thanks
KUDS0FLS22

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  • h8wrlpool Jan 23, 2008

    Wow, same thing happened to ours about a week prior. I'm looking forward to a solution. Love this website btw.

  • Anonymous Feb 20, 2008

    We had a similar problem aoccur several weeks ago. The nylon string iside the door either snapped or came undone allowing the door to open without any resistance. I can see the string but am hesitant to tear open the door without knowing for certain how to repair. I'm a little disappointed - you'd think for what they cost they would be trouble free for longer than 4 years.

  • melcat Mar 30, 2008

    Same thing happened to me. A piece of the plastic door link fell out onto the floor and I was able to track down the repair parts at:

    http://www.repairclinic.com/SmartSearch/...

    Any ideas on how to intall the new parts?

    Thanks

    KUDI01FLSS3

  • Nakamova May 03, 2008

    Same thing just happened to my KitchenAid Dishwasher KUDS01FLSS2 last night (May 2, 2008): Sudden loud noise, heavy door (therefore = broken door spring or pulley?). I am debating whether to: live with it; try and fix it on my own; call the pros since I'm not sure I can disconnect the water from the back of the dishwasher.

  • 84Ag May 15, 2008

    Had the same bang noise and complete loss of resist to the door dropping like a rock.  Sounds like designed obsolescence.  Is there a blow up diagram of the inner workings online?
    Anyone know the part no.s for this assembly?

  • Billsbrokend Jun 08, 2008

    I had the exact same problem and found repair parts at www.RepairClinic.com. But now the door will not stay latched during the wash cycle. (Moving the dishwasher also caused a nasty leak that damaged my foor, but I was able to repair that. I don't know if that problem was bad design or installation.) As to the door latch, does anyone out there have any ideas?

  • teatea Jul 23, 2008

    Door will not latch. It pops open during wash cycle. any idea how to fix this problem?

  • Anonymous Oct 02, 2008

    We have had the same problem. The problem was that the "Links, door balance" (Part# 1059756)
    KitchenAid used a cheap nylon chord instead of metal cable.


  • SteveVee Nov 11, 2008

    Same problem here. Overall, I've been pretty happy with this unit. I had a similar problem with a whrilpool unit (that the Kitchenaid replaced) that had springs instead of the nylon strings. When the springs failed the door dropped with such a force that it bent the door brackets so that the door no longer sat level when opened but tilted down hill significantly. It was some time ago but it cost me over $60 to replace all of the parts caused by the failure of a $1 spring. So, $22 doesn't seem all that bad in comparison.

  • woowoo2 Dec 06, 2008

    We made these repairs and the door has restistance now. However, with the use of the diswasher without restistance on the door appears to have affected the latch.

    The dishwasher door now pops open part way through the cycle. It doesn't "flop" open like it did before, just enough to stop the cycle.

    The latch appears to be in decent shape. Any suggestions?

  • lsrs3
    lsrs3 Jul 21, 2012

    is it difficult to pull dishwasher out if the dishwasher is "built in" with wood trim around it?

  • Kristy Anne
    Kristy Anne Apr 10, 2014

    I am having the same problem....seems to be a hinge issue...am investigating...would appreciate any input from anyone with experience with this sort of problem! Thank you so much!

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9 Answers

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Today my father and I solved this problem permanently for about four dollars. Yes only $4!!! I priced out the total repair for a Kitchenaid repair guy with parts and labor to be at least $250 and that was just too much for a $1500 dishwasher. Here's how we did it and here's how kitchenaid should have done it in the first place...
After searching the internet and diagnosing the problem with my kitchenaid superba dishwasher, I also found that my nylon pulley spring system on one side had ruptured. Door made loud explosive sound one day when opening and then would just drop open real hard once unlatched after that day. I really didn't care too much about it until my three year old almost opened the door on my one year old's head. I took off the bottom panel and found a broken nylon string and a couple of white plastic pieces.
That lead me to this website.
So I looked into fixing this myself and got ready to order the part from here
http://www.repairclinic.com/SmartSearch/SSPartDetail.aspx?PartID=1059756&PPStack=1

and found it would be about $25 with shipping and handling and would arrive in about a week. I figured that there has to be a better way than nylon string to absorb the transition from metal spring to metal door. This problem was bound to recur in a short period of time because nylon is not made to take that tensile force. We went to Lowe's, bought four feet of 1/16 inch galvanized woven steel cable (total cost of $1) and two sets of ferrule and stops ($3 for both). Door Drops Open - How to Fix - 7_9_2012_4_05_45_am.jpg
Then we unscrewed the two side fasteners holding the dishwasher to the cabinets (We had already unscrewed the two screws and removed the base board). We placed masking tape on the floor to prevent the foot pads from scratching as we pulled out the dishwasher. With a little upward lift, my father was able to turn the foot pads and create more room and we then placed felt pads under them to padd additional protection from scratching.
7_9_2012_4_10_15_am.jpg
Here is the broken nylon and its plastic pieces and the spring
7_9_2012_4_13_55_am.jpg
close up of the poor construction that this heavyDoor Drops Open - How to Fix - 7_9_2012_4_14_43_am.jpg src="http://i.fixya.net/uploads/images/7_9_2012_4_14_43_am.jpg" alt="7_9_2012_4_14_43_am.jpg" class="h_mi" />
We then measured out the distance from the end of the spring through the pulleys and to the hook on the door to be 17 inches, and thus, constructed a steel repDoor Drops Open - How to Fix - 7_9_2012_4_16_49_am.jpgp everything tight.

7_9_2012_4_16_49_am.jpg
So, from then end of one loop to the end of the otDoor Drops Open - How to Fix - 7_9_2012_4_18_30_am.jpginches. We double crimped each end with the ferrules.
7_9_2012_4_18_30_am.jpg
The other side was intact, but we just went ahead and removed it and replaced it with our new steel cable repliDoor Drops Open - How to Fix - 7_9_2012_4_20_28_am.jpg insertion showing the steel cable going through the pulleys and hooking on the door.
7_9_2012_4_20_28_am.jpg
The door works great. My wife can't believe it. Most of all, my children are safe from head injuries from the heavy door. This whole escapade took about 45 minutes to do and literally only cost $4, yes four dollars. I suggest two people to do the job as my father was helpful in holding the flashlight and making sure we had enough slack on the water lines when we pulled out and pushed the washer back in. I hope this helps anyone that googles 'kitchenaid superba door' or 'kitchenaid superba broken heavy door'. Eat your heart out kitchenaid, make the next line of washers with a steel cable instead of nylon.

Posted on Jul 09, 2012

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  • Kristy Anne
    Kristy Anne Apr 10, 2014

    Absolutely well done...bravo and thank you so much!

  • ndirons Jun 16, 2014

    Well I fixed my LG dishwasher cords and it cost 40c for two!!! 1.2m of 4mm nylon cord with a knots in each end to form a loop. Hook one end to the plastic toggle attached to the hinge, pass over the plastic pulley and then hook to the spring.

  • Jay Rodriguez
    Jay Rodriguez Oct 26, 2014

    Posts such as yours makes me thank GOD for the internet. I should thank you for posting an easy and terrific solution for the problem that I was faced with. So much easier than trying to find parts locally or the internet. Thank you, Chris!

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Actually the solution is quite easy.

First, get the door balance kit from ReparClinic.com mentioned herein. I believe it's Part #1059756.

Second, pull the DW out about halway from its recess (you may have to remove the two "mounting" screws where it is attached to the countertop.

Third, there are two door balance assemblies...one on the lower left side, one on the lower right side...where the door's fulcrum is (where it hinges). Each will consist of 2 pulleys, a string (with a plastic "latch" on one end, a plastic "loop" on the other), and a spring (near the back of the unit). One door balance assembly will likely be "good," one will be "broken," and the likely cause is the string has pulled from its "latch" end. Confused? Use the "good" door balance assembly for reference of how to replace the "broken" assembly. It's pretty straight forward once you compare the two.

Fourth, remove the "bad" assembly as needed. In my case, I only had to remove the string. The pulleys were fine.

Fifth, replace whatever parts you removed. In my case, I replaced only the string, but it required me to press it into the bottom pulley through the open guide at the bottom of it. In any event, replacing the string requires you pull on the string with sufficient force you can "thread" the string around the two pulleys, and hook the latch to the same location you find it latched on the other side of the door (there is a notch in the sheet metal).

Sixth, this is an optional step, but I did it so the string wouldn't pull out of its latch. Take a lighter, and heat the end of the rope in the latch (the part that's sticking out past the end of the latch). Heat it up until it begins to melt slightly, then press or ball it so it will not fray, or unravel enough to pull through the hole in the latch through which it is fitted. I don't know how they got that thing in there (I tried to put my old string back through), but it will likely find it's way out if it's left stock.

That's pretty much it. It's really not hard, and a set of instructions really aren't needed once you compare the left and right assemblies. One is almostly certainly still good, and "a picture is worth a thousand words."

Posted on Jul 01, 2008

  • carnivore69u Jul 03, 2008

    I have no idea where this little correction will get posted, but it is to correct a misspelling I made in my solution which turns out to be significant. In my solution, I describe how to pull on the "string" so one can thread it through the pulleys, and attach the "latch" end to the sheet metal. What I meant to say....one should pull on the SPRING with sufficient force one can easily thread the string through the pulleys, and attach the latch end...not the string (which would be far more difficult. Sorry for that...

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Had same issue when DW was less than 4 yrs old. You need to order pulley assembly, it comes in pairs (both doors). From what I remember 20 bucks or so. Open the bottom panel, undo the screws on top (exposed only when door opens), slide out the dishwasher from its place (you might have to undo the water and drain fittings depending upon how much slack or lack of it). Unhook the spring from the old pulley. Remove and replace the pulley, hook the spring back and perform the above steps in reverse order. I am not impressed with this DW, looking for a replacement.

Posted on Apr 13, 2008

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Solution to the problem - don't buy KitchenAid or Whirlpool products

Posted on Jan 11, 2010

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Thank you sooooo much for your information! Our door system broke twice within the past two years and I could not see spending another $225 the repair company wanted to fix it again. We followed your instructions and fixed the door on our dishwasher for around $4-5 like you said. Thank you for saving us $$.

Posted on Jan 27, 2013

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I experienced the same issues. I had replaced the door cables (strings) because one was broken. Door still fell open.

To fix the root of the problem you need to adjust the leveling feet at the front of the dishwasher. Make sure that the rear of the dishwasher is LOWER than the front of the dishwasher.

My theory on what happens is that over time, all the vibrations cause the screw type adjustments to lower, thereby causing the very heavy to door to tend to fall away from dishwasher because the front of the dishwasher is lower than the rear.

Again, re-adjust the two screw type leveling feet at the bottom front of the dishwasher so that the door "leans" more to the inside of the dishwasher rather than to the outside. This way gravity works for you rather than against you.

Posted on Jul 19, 2015

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I have a Bosch and the door springs are the same. The nylon string broke on mine as well and the door slams open

Posted on Aug 18, 2012

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I used Chris Vashi's solution pictured above. Perfect! Just make sure you get 1/16th cable or you will have a hard time crimping the ferules to tie off the ends of the cables into loops without a special (and expensive) crimping tool. I bought thicker cable to start with and couldn't crimp the ferules with the tools I had at home. Once I got 1/16th cable, it all worked fine,

Also, you may want to have your cable cut into 18" lengths at the store. I had a devil of a time cutting mine and keeping the ends from fraying, and if the ends fray, you can't easily insert them into the ferules.

BTW, my model is a KUDI02FRSS2 and my broken part looked exactly like the picture's Chris Vashi posted. Mine original part even failed in the same place

Posted on Jul 13, 2012

  • Jeff Langenderfer Aug 20, 2012

    Use Chris Vashi's solution below. Works perfectly and only costs $4.00.

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Same thing...should have spent a few more dollars on the Bosch...I'm replacing the nylon string and attachment assembly...hopefully that does the trick.

Posted on Mar 02, 2008

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