Question about Quantum SuperLoader 3 LTO-3 Tape Drive

2 Answers

Getting error message "Bad element"

Received and error "Bad Element" and we cannot eject the tapes. How do you manullay rremove them?

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  • KennyL Jan 18, 2008

    Is there some sort of special screw driver to open the case? All of the screws look like a phillips or cross point but routed out. These are what came from the factory. Other then that I don't see how to open the bottom of the system.

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2 Answers

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What usually happens is that the device gets out of calibration with the picker and a tape gets stuck in the drive. To solve this, remove all tapes from the magazine(s) and put the magaize(s) back in. Next power down the unit and remove the power cord for about 15 secs to disrupt power. Plug back in and power up. When it comes up it will go through a calibration. When it is Idle, if the tape is still in the drive, you can use the move command to move it to a slot. Unfortunately, if this is a reoccurring problem with multiple 2B errors and then a communication error with the device going offline and no longer available in device manager, the chassis will need replaced. I have had to replace everyone that my clients have had, some more than once, due to this. This and their horrid customer support is why we no longer sell Quantum.

Posted on Mar 22, 2010

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  • Master
  • 4,402 Answers

You have to open the bottom and turn the motor or gears , just be sure to turn the cartridge gears too to wind the tape back in

Posted on Jan 18, 2008

  • Cary Farah
    Cary Farah Jan 18, 2008

    it's a torq 10 or 15 i think

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1) Tape tension is extremely high.
2) The tape is damaged or soiled with grease, etc.
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Not ejecting


DRUM FG
In the case there is no DRUM FG input in the
drum rotation mode for 4 seconds or more. This
error is defined as [E04], and the mechanism
mode is shifted to STOP with the pinch roller
set off.
1. The drum cannot be started or drum rotation is stopped
because tape transport load is too high.
1) Tape tension is extremely high.
2) The tape is damaged or soiled with grease, etc.
2. The DRUM FG signal is not received by the syscon
CPU.
1) Disconnection in the middle of the signal line.
2) Failure of the DRUM FG pulse generator (hall element).
3. No drum control voltage is supplied to the MDA.
4. No power is supplied to the DRUM MDA

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E04 Safeguard mode due to Dirt head


1. The drum cannot be started or drum rotation is stopped
because tape transport load is too high.
1) Tape tension is extremely high.
2) The tape is damaged or soiled with grease, etc.
2. The DRUM FG signal is not received by the syscon
CPU.
1) Disconnection in the middle of the signal line.
2) Failure of the DRUM FG pulse generator (hall element).
3. No drum control voltage is supplied to the MDA.
4. No power is supplied to the DRUM MDA.

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An error message.


1. The drum cannot be started or drum rotation is stopped
because tape transport load is too high.
1) Tape tension is extremely high.
2) The tape is damaged or soiled with grease, etc.
2. The DRUM FG signal is not received by the syscon
CPU.
1) Disconnection in the middle of the signal line.
2) Failure of the DRUM FG pulse generator (hall element).
3. No drum control voltage is supplied to the MDA.
4. No power is supplied to the DRUM MDA.

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