Question about Quantum SuperLoader 3 LTO-3 Tape Drive
Received and error "Bad Element" and we cannot eject the tapes. How do you manullay rremove them?
What usually happens is that the device gets out of calibration with the picker and a tape gets stuck in the drive. To solve this, remove all tapes from the magazine(s) and put the magaize(s) back in. Next power down the unit and remove the power cord for about 15 secs to disrupt power. Plug back in and power up. When it comes up it will go through a calibration. When it is Idle, if the tape is still in the drive, you can use the move command to move it to a slot. Unfortunately, if this is a reoccurring problem with multiple 2B errors and then a communication error with the device going offline and no longer available in device manager, the chassis will need replaced. I have had to replace everyone that my clients have had, some more than once, due to this. This and their horrid customer support is why we no longer sell Quantum.
Posted on Mar 22, 2010
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Posted on Jan 02, 2017
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