Question about Creative Labs ZEN V Plus MP3 Player
I have tried resetting - reopens at the same frozen place in my audiobook. Have tried turning it off (or pressing any of the buttons) and nothing makes any difference. I have recharged and still nothing.
If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
or try this:
Posted on Jan 18, 2008
Let it the batery fully die then plug it into the computer.
Posted on Oct 18, 2008
My Zen would freeze once in awhile, usually if I downloaded long
audio books at 45+ minute per "song."
Well, all of a sudden it just froze. For good. The power button did nothing, resetting with a pin did nothing. Combinations of the two did nothing.
Then it would only power on if plugged into a computer with a USB cord. Still the same. It would reboot with the Creative screen (only once did it remain on it), flick to a battery low icon for a milisecond, and then move on to rebuilding the library, and then go to the previously stuck screen showing one of the "long" songs.
Then it would not come on at all unless I left it plugged in for 1 hour or so. The blue light under the buttons wouild flicker fast and eventually flicker slower and longer until it just turned on by itself. It seems like it needed to be charged enough to work, but if I played with it, it needed to build up a charge strong enough to start.
I tried different usb cords, different usb ports, different computers. I tried going into the My Devices settings and on a Vista I uninstalled it, reinstalled, updated driver; and on an XP I downloaded the MLT whatever that communicates with it...and still nothing.
I tried combinations of holding in the play/pause button, pressing power button down, and resetting with a pin....nothing. (all suggested by Creative Labs)
I tried software such as the MP3 Recovery Tool, the Zen organizer and they all could not connect or "see" the Zen.
I ran across a comment somewhere that said there was a Windows Media 11 problem of some sort but what caught my eye was the reference to the original Zen cd.
The cd had no "tool" section but I reinstalled everything except it wouldn't reinstall the MW 10 because I had a newer version. Then while still fiddling with the Zen, it all of a sudden said it was docked, aka "connected."
I started to run the recovery tool and could see it finally under My Devices (thought I didn't touch it).
Finally, I could press play upon restart and get the service menu screen. I cleaned it, reformatted it, and deleted the firmware.
The recovery tool updated everything and now it is back to normal.
My original playlists and music were deleted on the Zen but my computer still had the original so it is synching it right now.
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Posted on Jan 23, 2010
You could connect it to your computer and run the software that came with it. Clicking on the Settings link opens a window with multiple tabs inlcuding Tools. There is a Erase All Files button around that cleans the player.
Posted on Aug 12, 2008
The suggestion above actually worked for mine, too. Thanks a lot!!!
Posted on Mar 03, 2008
Screen is frozen on CREATIVE and won't turn on or off. plugged it into sharge then unplugged straight away and its stayed the same since. any ideas?
Posted on Sep 27, 2008
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